Director of Risk Management

Xanterra Travel Collection; Williams (AZ); On-site; USD 140,000 - 180,000; Full time

Benefits offered by this job

Employee Housing!

Free day train tickets!

Free gym and pool access!

Full benefits package

Job summary

Xanterra Travel Collection’s Grand Canyon Railway & Hotel in Williams, AZ seeks a visionary Director of Risk to lead risk, safety and security programs across GCRH and Tusayan properties.

This senior role shapes policy, drives incident prevention, and partners with the General Manager and Corporate Director of Risk Management to align operations with the company’s mission. The position offers a salaried schedule, comprehensive benefits, housing, and exclusive guest services experience.

Qualifications

• Minimum 3 years risk and/or security experience.
• Minimum 2 years management experience.
• Valid Arizona driver's license and ability to comply with vehicle policy.
• Bachelor's degree in basic science or related field preferred.

Responsibilities

• Develop and implement safety programs for properties in line with annual action plans.
• Manage general liability, auto and workers’ compensation claims.
• Maintain OSHA logs and incident reporting.
• Investigate guest and employee accidents and lead risk reduction efforts.
• Oversee department budget and payroll processes.
• Coordinate security staffing and training.
• Oversee access control and drug/alcohol program compliance.

Skills

Risk management

Security management

Team leadership

Bilingual English/Spanish

Driver's license

MS Office

Education

Bachelor's degree in safety and/or security

Tools

MS Office Suite

Job description

Overview

Join our Risk ManagementTeam at the Grand Canyon Railway and Hotel! At Grand Canyon Railway & Hotel, we’re seeking a visionary Director of Risk who is ready to support, guide, and elevate our operations. This is more than a position—it’s an opportunity to shape a culture of safety, integrity, and strategic decision-making across an iconic destination. If you’re passionate about mitigating risk, leading with confidence, and influencing organizational success at a high level, we invite you to bring your expertise to a team where your voice truly matters.

Job Summary

The Risk Director is responsible for managing the Risk, Safety and Security programs at Grand Canyon Railway & Hotel (GCR&H) and Tusayan Properties.

The Details

Position Type: Salaried -exempt. Pay: Depending on experience. Schedule: 40 Hour work week. Work hours may include a nonstandard workweek.

Benefits and Perks

• Employee Housing!
• Free day train tickets!
• Free gym and pool access!
• Full benefits package and employee perk.
• Meet people of all ages from all over the country and world!
• Exclusive retail and dining discounts at GCR and other Xanterra properties!

Responsibilities

• Fully understand and support Xanterra’s Mission Statement, Cultural Pillars, Community Commitment and Core Values.
• Responsible for the development and implementation of safety programs for the properties in accordance with annual action plans approved by the General Manager and Corporate Director of Risk Management. This may include Incident Action Plans, Physical Security Plan, Emergency Action Plan, Job Hazard Assessments, program writing, training and performance tracking.
• Manage general liability, auto and workers’ compensation claims; following company claims protocols and the direction of the Corporate Claims Manager.
• Reviews and interprets employee accident reports for proper inclusion on OSHA 300 Log and electronic reporting.
• Maintains current log of work-related injuries and illnesses for OSHA 300 log.
• Investigate guest and employee accidents as needed and lead the Incident Assessment Team to determine means to reduce exposure and risk of further loss.
• Responsible for developing and administering the annual department financial plan, submitting monthly variance comments, and assisting in managing the department P&L.
• Work closely with the Corporate Director of Risk Management.
• Ensures Security personnel are scheduled for maximum coverage and properly trained in company policy. Responsible for effectively and continually monitoring ensuring employees are at an acceptable level of performance; completes performance evaluations and ensures HIG’s are done following the appropriate timeline established by the department, submitting them into HR in a timely manner.
• Ensure that Dayforce (time keeping system) is monitored daily for the entire department. Ensure Dayforce is verified daily by 10am and entire payroll completed for payroll period end (PPE).
• Oversee company and DOT drug and alcohol programs. Work with laboratories to ensure timely and accurate reporting of drug and alcohol test results.
• Complete annual insurance renewal applications with supporting documents and submit them to Corporate Director of Risk Management.
• Manage access control system (SALTO).
• Other duties as assigned.

Minimum Qualifications

• A minimum of three years of risk and/or security experience.
• A minimum of two years management experience.
• Must possess a valid/clear Arizona Driver’s License and be able to comply with the Xanterra/GCR Vehicle Policy.

Preferred Qualifications

• Bachelor's degree in basic science or a related field, or professional equivalent in safety and/or security.
• Excellent written and verbal communication skills, with experience in public speaking or training.
• Well-developed computer skills utilizing MS Office Suite.
• Knowledge of GCR Property including rooms and hotel layout.
• Knowledge of Xanterra/Grand Canyon Railway guest services with the ability to convey information to the guests.
• Bi-lingual (English Spanish) language skills.

Physical Requirements include

• Constantly standing, walking, listening, hearing, seeing, and speaking.
• Frequently sitting.
• Occasionally handling, reaching outward and above shoulder, climbing, crawling, squatting/kneeling, bending, lifting/carrying items weighing over 100lbs, pushing/pulling items weighing up to 100lbs.
• Required to stand and walk for long periods of time on cement floors and to occasionally walk on uneven surfaces.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.