Director of Retail Solutions

Toshiba Global Commerce Solutions - External; Durham (NC); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Group health coverage (medical, dental

Vision

Employee Assistance Programs

Pre-tax spending accounts

401(k) plan (with company match)

Company provided life insurance

Pet Insurance

Employee discounts

Generous paid holiday schedule, paid-v

Job summary

Toshiba Global Commerce Solutions is seeking a Director of Retail Solutions to lead the product management organization, owning the portfolio, budget, and strategic direction. You will guide an experienced team through commitments to major retailers and new markets, while partnering with engineering to align delivery with business outcomes.

This role demands strong leadership, cross-functional collaboration, and the ability to make tough prioritization decisions that move the portfolio forward

Qualifications

• Demonstrated accountability for a software product business — budget, roadmap commitments, and measurable business outcomes you can speak to specifically
• Experience leading a product management organization through managers, not only as an individual contributor or a single-team lead
• Experience balancing a product backlog across compliance obligations, customer commitments, and strategic roadmap work, with many concurrent workstreams and dependencies spanning engineering, services, and program teams
• A track record of owning decisions on scope, priority, and customer commitments, and standing behind them
• Experience stepping into an existing organization and establishing leadership credibility quickly
• Experience owning working relationships across partner organizations you depend on but do not manage — engineering, services, and program — including formal commitments and change management
• Experience building and sustaining executive-level relationships with enterprise customers, including through significant commitments and changing expectations
• Demonstrated use of AI-accelerated methods in product work, and the initiative to teach yourself new capabilities as that tooling changes and evolves
• 12+ years of relevant experience, including several years leading product organizations at a manager-of-managers level

Responsibilities

• Own the business outcomes and the budget for the retail solutions portfolio — roadmap commitments, investment decisions, and results — and report against them in business reviews.
• Prioritize the portfolio backlog across competing demands — platform compliance obligations, active customer rollouts, and strategic roadmap initiatives — and make the call when they cannot all be satisfied.
• Align scope and sequencing with available capacity, working with stakeholders to set realistic commitments and surface tradeoffs early.
• Drive entry into new market segments and adjacent verticals, from business case through market release.
• Own voice of the customer for the portfolio: ensure the roadmap commitments we make to our largest retailers are understood, prioritized, defended, and met.
• Own the working relationship with our engineering organization — commitments, change control, and release acceptance — partnering closely to keep product intent and delivery plans aligned.
• Represent the portfolio in release and program planning cycles — readiness, execution, and alignment across product, development, services, and program stakeholders.
• Represent our retail solutions to customers, partners, and our executive team, and partner across sales, marketing, and services so that what we build reaches the market effectively.
• Provide day-to-day direction to your team, partnering on key decisions and coaching your product managers as they navigate complex customer and stakeholder conversations.
• Carry full people leadership for the organization — regular one-on-ones, performance management, hiring, career development, and steady support through difficult situations.

Skills

Budget ownership

Product management leadership

Backlog prioritization

Decision making

Executive stakeholder management

AI in product work

People leadership

Manager of managers experience

Job description

Toshiba Global Commerce Solutions is seeking a Director of Retail Solutions, leading the product management organization towards building out ELERA solutions to satisfy our growing market and increasing demand. ELERA serves many of the Top 10 Global Retailers along with hundreds of customers across grocery, hospitality, convenience, and specialty markets worldwide. You will lead the team that decides what that product becomes and makes sure it gets there.

This is a role with real ownership. You will hold the budget and the business outcomes for the retail solutions portfolio, lead an experienced product team through both our standing commitments to the world’s largest retailers and our entry into new markets, and own the relationship with our engineering organization that turns product intent into delivered capability. The defining expectation is that decisions end with you. You will be given the context, the authority, and the accountability to close them.

RESPONSIBILITIES

• Own the business outcomes and the budget for the retail solutions portfolio — roadmap commitments, investment decisions, and results — and report against them in business reviews.

• Prioritize the portfolio backlog across competing demands — platform compliance obligations, active customer rollouts, and strategic roadmap initiatives — and make the call when they cannot all be satisfied.

• Align scope and sequencing with available capacity, working with stakeholders to set realistic commitments and surface tradeoffs early.

• Drive entry into new market segments and adjacent verticals, from business case through market release.

• Own voice of the customer for the portfolio: ensure the roadmap commitments we make to our largest retailers are understood, prioritized, defended, and met.

• Own the working relationship with our engineering organization — commitments, change control, and release acceptance — partnering closely to keep product intent and delivery plans aligned.

• Represent the portfolio in release and program planning cycles — readiness, execution, and alignment across product, development, services, and program stakeholders.

• Represent our retail solutions to customers, partners, and our executive team, and partner across sales, marketing, and services so that what we build reaches the market effectively.

• Provide day-to-day direction to your team, partnering on key decisions and coaching your product managers as they navigate complex customer and stakeholder conversations.

• Carry full people leadership for the organization — regular one-on-ones, performance management, hiring, career development, and steady support through difficult situations.

QUALIFICATIONS

• Demonstrated accountability for a software product business — budget, roadmap commitments, and measurable business outcomes you can speak to specifically

• Experience leading a product management organization through managers, not only as an individual contributor or a single-team lead

• Experience balancing a product backlog across compliance obligations, customer commitments, and strategic roadmap work, with many concurrent workstreams and dependencies spanning engineering, services, and program teams

• A track record of owning decisions on scope, priority, and customer commitments, and standing behind them

• Experience stepping into an existing organization and establishing leadership credibility quickly

• Experience owning working relationships across partner organizations you depend on but do not manage — engineering, services, and program — including formal commitments and change management

• Experience building and sustaining executive-level relationships with enterprise customers, including through significant commitments and changing expectations

• Demonstrated use of AI-accelerated methods in product work, and the initiative to teach yourself new capabilities as that tooling changes and evolves

• 12+ years of relevant experience, including several years leading product organizations at a manager-of-managers level

PREFERRED

• MBA or equivalent business leadership experience

• Retail technology, point-of-sale background, and/or enterprise commerce domain experience

• Experience working in a scaled agile environment with formal program increment or release planning cycles

• Experience leading product organizations through rapid periods of growth or transformation

• Experience operating within a defined portfolio governance model including dozens of stakeholders — prioritization rubrics, capacity tradeoffs, communication, and formal change control

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world’s installed market share leader.

The nature of retail is changing quickly, so if you share our ‘Together Commerce’ vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy.

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan (with company match)
• Company provided life insurance
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal days

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email [e-mail] to request an accommodation

DIVERSITY, EQUITY & INCLUSION:

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We’re passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.