DIRECTOR OF RETAIL DINING - Marist University - Poughkeepsie, NY

Compass Group USA; Fairview (NY); On-site; USD 75,000 - 80,000; Full time

Job summary

Gourmet Dining, part of Compass Group USA, seeks a Director of Retail Dining to lead the successful operation of campus retail/cafeteria services within Food & Nutrition Services.

You will oversee staffing, cash controls, training, presentation, and compliance with corporate policies while driving customer satisfaction and financial performance across multiple venues.

Qualifications

• Bachelor’s degree in Food Services Technology/Management or related field or A.A. degree plus 3 years related experience preferred.
• Retail operational foodservice management experience preferred (1–3 years).
• Strong knowledge of food, catering trends, sanitation, cost controls, and presentation.
• P&L accountability and contract-managed service experience desirable.
• Experience with cash retail operations and retail marketing desirable.
• Supervisory, leadership, management, and coaching skills.
• Strong written and verbal communication skills.
• Ability to communicate across management, customer, and associate levels.
• Knowledge of financial, budgetary, accounting and computational practices.
• Proficient computer skills including Microsoft Office and internet usage.

Responsibilities

• Plans and supervises special functions, maintains cash controls, payroll records, and oversees hiring and training of hourly team members.
• Ensures customer satisfaction and strong public relations through safe and efficient use of resources.
• Directs staff to provide scheduled retail services in accordance with corporate policies and standards.
• Trains staff in customer service, proper portioning, cashier skills, and safety/sanitation.
• Completes daily, weekly, or monthly reports as outlined in corporate policies on time.
• Communicates effectively with all team members, patients and families.
• Implements and maintains cash handling standards to prevent loss.

Skills

Leadership

Staff training

Customer service

Communication

Cash handling

Budgeting

Foodservice operations

Education

B.S. in Food Services Technology/Management

A.A. Degree + 3 years related experience

Tools

Microsoft Office

Job description

Salary:$75,000 - $80,000

At Gourmet Dining & Chartwells Higher Education, people are at the core of our business. Together we build innovative food service concepts and serve fresh, local and nutritious meals at over 270 college campuses across the country. Twice named the Fastest Growing Brand by Nation’s Restaurant News, at Gourmet Dining & Chartwells we take pride in creating opportunities for associates to grow their careers and achieve their development goals within the company.

Job Summary

Working as Director of Retail Dining, you will be responsible for the successful retail/cafeteria operation of Food & Nutrition Services under the direction of the Director of Dining Services.

Key Responsibilities:

• Plans and supervises special functions, maintains cash controls, payroll records, and oversees the hiring and training of our hourly team members
• Ensures customer satisfaction and good public relations through the safe and efficient uses of resources
• Directs staff to provide scheduled retail services in accordance with corporate policies and presentation standards
• Trains staff in customer service, proper portioning, cashier skills, and safety/sanitation
• Completes all daily, weekly or monthly reports as outlined in the corporate policies and procedures on a timely basis meeting all prescribed deadlines.
• Communicates effectively with all team members, patients and families
• Implements and maintains cash handling standards as outlined in the Corporate Policies and Procedures Manual to eliminate theft of services or Company funds

Preferred Qualifications:

• B.S. Degree in Food Services Technology/Management or related field; or A.A. Degree plus three years of directly related experience preferred.
• Minimum of one to three years of retail operational foodservice management experience preferred, depending upon formal degree or training
• Good knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, marketing and presentation
• P&L accountability and contract-managed service experience is desirable
• Experience with cash retail operations
• Retail marketing experiences are highly desirable
• Supervisory, leadership, management and coaching skills
• Good communication skills both written and verbal
• Ability to communicate on various levels to include management, customer and associate levels
• Knowledge of financial, budgetary, accounting and computational practices
• Proficient computer skills to include; various computer programs, Microsoft Office programs, e-mail and the Internet

Gourmet Dining is a member of Compass Group USA

Click here to Learn More about the Compass Story

Associates at Gourmet Dining are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_GourmetDining.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Gourmet Dining maintains a drug-free workplace.

Req ID:1570235

Gourmet

KRISTINA MCCARTHY