Director of Recruitment and Enrollment Services

Texas A&M University - Central Texas; Killeen (TX); On-site; USD 68,000 - 81,000; Full time

Job summary

Texas A&M University-Central Texas is seeking a Director of Recruitment and Enrollment Services to lead recruiting strategy and undergraduate enrollment efforts on campus in Killeen, TX.

You will supervise the Recruitment and Enrollment Services teams, collaborate with Enrollment Management and Student Affairs, and drive data-driven improvements in outreach, admissions processing, and retention initiatives. The role requires strategic planning and strong leadership across multiple campuses.

Qualifications

• Bachelor’s degree or equivalent combination of training and experience.
• Five years of related experience.
• Experience with outreach, continuous improvement, and research/analysis of educational issues.
• Two to four years of admissions or recruiting experience at Associate Director level or higher.

Responsibilities

• Oversee all recruiting efforts and strategy for undergraduate students.
• Lead enrollment services and recruitment teams across campuses.
• Manage staffing, training, and performance to deliver high-quality service.
• Collaborate with Admissions, Financial Aid and Outreach Center personnel for events/programs.

Skills

CRM systems

Data processing

Project management

Remote supervision

Data-driven decisions

Education

Bachelor's degree

Job description

Job Title

Director of Recruitment and Enrollment Services Agency Texas A&M University - Central Texas Department Enrollment Management

Proposed Minimum Salary

$6,666.67 monthly

Job Location

Killeen, Texas

Job Type

Staff

Job Description

The Director of Recruitment and Enrollment Services is responsible for overseeing all recruiting efforts and strategy for Texas A&M University-Central and matriculation for undergraduate students. Lends direct support to the Assistant Vice President for Enrollment Management for the management and general administration of student recruitment, outreach, and enrollment services within Recruitment and Enrollment Services. Works in a collaborative management style with the Enrollment Management and Student Affairs team. Provides leadership and direction to the recruitment teams and enrollment services team to ensure comprehensive, quality service to prospective students and applicants.

Responsibilities to include support of university enrollment management strategies, new program development and analysis, strategic planning, personnel management for outreach services; and audits reviews/compliance. Accepts committee appointments and leadership roles, and carries out other executive administrative responsibilities as directed. A Presidential Proclamation issued on September 19, 2025, imposes a $100,000 fee on all new H‑1B petitions filed after September 21, 2025, and Texas A&M University–Central Texas will not pay this fee. Additionally, a moratorium issued by Governor Abbott on January 27, 2026, restricts the filing of new H‑1B petitions unless approved by the Texas Workforce Commission. Accordingly, if you will now or in the future require sponsorship for employment visa status this moratorium may affect our ability to employ you should you be selected as the final candidate. Applicants must be authorized to work for any U.S. employer.

Essential Duties and Responsibilities: Serves as departmental leader for Recruitment and Enrollment Services. Provides leadership and direction to the enrollment services and recruitment teams as it affects recruitment and outreach efforts, project/program implementation, and analysis. Responsible for hiring, training, evaluating, and developing departmental staff with a focus on high performance and exceptional customer service. Oversees fiscal operations, budget allocation, and departmental leadership. Provides direction to the assistant and associate directors of Recruitment and Enrollment Services in the planning, operation, and collaboration of regional recruiting, including: Collaborating with locally based Admissions, Financial Aid, and Outreach Center personnel for outreach events and programs. Developing relationships with outreach partners (high schools, community colleges, businesses, community organizations).Developing working relationships with academic/non-academic units and alumni to enhance statewide outreach. Conducting site visits to regional partners. Coordinating with Student Financial Assistance on recruitment scholarship allocations to support university enrollment and retention goals. Building relationships with underrepresented communities to respond to regional needs. Reviewing and recommending operational, equipment, and facility improvements for outreach. Drives a university or motor vehicle to attend meetings and coordinate recruitment efforts on and off campus. Establishes departmental direction, goals, agendas, and policies while managing staffing and space needs across varied geographic locations. Serves as the lead functional user for the recruitment CRM and related enrollment technologies. In collaboration with Enrollment Systems, Data and Reporting (who maintain system backend architecture and content production), evaluates, informs, and optimizes recruitment communication plans, yield workflows, and prospect engagement within the CRM. Evaluates recruitment data, process delivery methods, and the potential impact of policy changes. Provides vision and strategic planning for new recruitment and outreach initiatives. Participates in new program development to enhance prospective student engagement. As a member of the Enrollment Management & Student Affairs leadership team (T2), contributes to policy development, compliance, organizational structure evaluation, and special projects/grant proposals.

Provides leadership on the analysis and re-engineering of business processes related to recruitment and enrollment services. In collaboration with Enrollment Systems, Data and Reporting and Enrollment Marketing and Communications, conducts ongoing assessments of recruitment programs and marketing activities to evaluate return on investment (ROI) and conversion trends throughout the enrollment funnel. Leverages continuous improvement philosophies to identify operational bottlenecks, propose strategic changes, and monitor post-implementation effectiveness. Analyzes industry trends and benchmarking data to streamline operations, reduce expenses, ensure customer-centric service delivery, and maintain compliance with federal, state, and local regulations. Communicates with prospective students, parents, and visitors to ensure a positive departmental experience. Collaborates with EMSA, Student Business Services, Academic Deans, and other campus partners to promote aligned programming and seamless student onboarding. Represents the Recruitment and Enrollment Services Office at official university functions, conducts presentations, and serves in leadership roles on university and external committees. Performs other duties as assigned.

Minimum Requirements: Bachelor’s degree or an equivalent combination of training and experience. Five year of related experience. Preferred Requirements: Experience with outreach, continuous improvement, and research and analysis of educational issues. Two to four years of admissions or recruiting experience at the Associate Director or higher level at a higher educational institution. Experience in strategic planning, development, and management of projects. Experience developing and implementing policies and procedures using a proactive team approach to continuous improvement. Functional experience with customer relationship management (CRM) systems, automated student information systems, and data processing. Experience supervising remotely located employees. Project management experience. Experience in a data-driven environment.

Salary: $80,000 Hours: Monday - Friday: 8:00 am to 5:00 pm. Nights and weekends as needed. Supervision of Others: This position does supervise employees. Work Location: This is not a remote position. The selected candidate will be required to work on campus.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer. The Texas A&M University System is one of the largest systems of higher education in the nation, with a statewide network of twelve universities, eight state agencies, a comprehensive health science center, Texas A&M-Fort Worth and Texas A&M-RELLIS. The A&M System is committed to providing an educational and work environment that is conducive to the personal and professional development of each employee. Each member institution provides equal opportunity and access to all students, employees and prospective employees. External Applicants - Applicants not currently employed by a Texas A&M System member may Search Postings and apply for positions within one or more A&M System members by selecting the job posting. Internal Applicants - This site lists job postings throughout The Texas A&M University System. It is intended for applicants not currently employed by a member of the system. Current employees should apply for jobs on the Internal Career site. The Texas A&M System is an Equal Opportunity/ Veterans/ Disability Employer.