Director of Quality

Community Health Systems, Inc.; Jefferson City (TN); Sur place; USD 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Comprehensive health coverage

401(k) with employer matching

Generous PTO and EIB

Career growth opportunities

Recognition & rewards programs

Employee discounts & perks

Résumé du poste

Jefferson Memorial Hospital seeks a Director of Quality to lead quality improvement and patient safety initiatives across the facility. You will monitor metrics, coordinate performance improvement efforts, and guide leadership on compliance with Joint Commission, CMS, and other standards.

The role oversees education programs, conducts audits, and collaborates with department heads to drive data-driven decisions that enhance patient care and safety.

Qualifications

• Bachelor's degree required or seven+ years of direct experience in lieu of a degree
• Master's degree preferred

Responsabilités

• Develops and oversees quality improvement initiatives to meet regulatory standards and improve patient care outcomes.
• Monitors quality metrics and performance data, analyzing trends and identifying areas for improvement.
• Leads and supports teams in root cause analyses and FMEA.
• Collaborates with department leaders to develop action plans and track progress toward performance targets.
• Facilitates staff training on quality improvement and regulatory requirements.

Connaissances

Leadership

Regulatory knowledge

Quality improvement

Data analysis

Cross-functional collaboration

Communication

Formation

Bachelor's degree in a relevant field

Master's degree preferred

Outils

EMR systems

Google Workspace

Microsoft Office

Description du poste

Why You’ll Love Working Here

• Competitive Compensation – Salary and benefits package designed to reward your expertise, leadership, and contributions.
• Comprehensive Health Coverage – Medical, dental, vision, and life insurance options to support you and your family.
• Future Security – 401(k) retirement plan with employer matching to help you build long-term financial stability.
• Generous Paid Time Off – Paid Time Off (PTO) and Extended Illness Bank (EIB) to support work-life balance and personal well-being.
• Career Growth Opportunities – Professional development, leadership training, and advancement opportunities across our organization.
• Recognition & Reward Programs – We celebrate employee achievements and contributions to our success.
• Exclusive Employee Discounts & Perks – Access to special savings and benefits designed for our team members.

Job Summary

The Director of Quality is responsible for developing, implementing, and overseeing quality improvement and patient safety programs within the facility. This role ensures compliance with regulatory standards and works closely with hospital leadership and department heads to promote a culture of continuous improvement. The Director monitors quality metrics, coordinates performance improvement initiatives, and provides guidance to ensure high-quality, patient-centered care across the facility.

Essential Functions

• Develops and oversees quality and performance improvement initiatives to meet regulatory standards and improve patient care outcomes.
• Monitors quality metrics and performance data, analyzing trends and identifying areas for improvement across clinical and operational areas.
• Leads and supports teams in conducting root cause analyses, Failure Modes and Effects Analysis (FMEA), and other quality methodologies.
• Collaborates with department leaders to develop action plans, track progress, and achieve performance targets related to quality and patient safety.
• Facilitates training and education programs for staff on quality improvement practices, patient safety standards, and regulatory requirements.
• Ensures compliance with The Joint Commission, Centers for Medicare & Medicaid Services (CMS), and other accrediting and regulatory agencies.
• Prepares and presents quality and performance reports to hospital administration, committees, and the Governing Board to support informed decision-making.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Leadership Responsibilities

• Supervision and Staff Management
  • Provides leadership, mentorship and professional development opportunities for departmental staff.
  • Schedules employees to ensure effective use of resources. Consults with leadership on any potential staffing issues.
  • Conducts performance evaluations, sets goals and provides feedback to staff on their performance and development.
• Strategic Planning and Financial Oversight
  • Collaborates with hospital leadership to set the strategic direction for the department, including budgeting, resource allocation and long-term planning.
  • Monitors expenditures, ensuring cost-effective delivery of services.
  • Evaluates and implements new technologies to enhance operational efficiency.
  • Develops and implements departmental policies and procedures and protocols to optimize quality and overall efficiencies.
• Quality Assurance and Regulatory Compliance
  • Ensures compliance with all relevant regulatory bodies. May oversee the accreditation process with relevant agencies ensuring that services meet or exceed industry standards.
  • Participates in audits, inspections and accreditation processes as applicable.
  • Follows established quality control practices to ensure accuracy, consistency and safety.
• Collaboration and Communication
  • Works closely with leadership teams to coordinate and improve service delivery.
  • Stays up-to-date with industry advancements, new technologies, and regulatory changes.
• Staff Responsibilities
  • May work in a staff role, when required. Ensures that duties and responsibilities are fulfilled while meeting all competencies established for that job.

Qualifications

• Bachelor's Degree in relevant field required or
• Seven (7) plus years of direct experience in lieu of a Bachelor's degree required
• Master's Degree preferred
• 3-5 years of experience in closely related field preferred
• 3-5 years of previous leadership experience preferred

Knowledge, Skills and Abilities

• Strong leadership, organizational, and communication skills.
• Ability to collaborate with interdisciplinary teams and manage cross-functional relationships.
• Foster a positive work environment that promotes teamwork, professionalism, and continuous improvement.
• Communicate effectively with leadership, team members, and stakeholders.
• Ability to work effectively with others, delegate responsibilities, and independently manage tasks while meeting established deadlines.
• Problem-solving and critical thinking skills.
• In depth knowledge of industry best practices and regulatory compliance (if applicable).
• Strong organizational and time management skills.
• Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools.

Licenses and Certifications

• RN – Registered Nurse – State Licensure and/or Compact State Licensure preferred or
• license or certification in relevant healthcare field preferred
• CPHRM – Certified Professional in Healthcare Risk Management preferred or
• CPHQ – Certified Professional in Healthcare Quality preferred

Why Work at Jefferson Memorial Hospital?

At Jefferson Memorial Hospital, we’re more than healthcare providers, we’re a team dedicated to compassionate care and community wellness. Join us for a supportive work environment, opportunities for professional growth, and the chance to make a real difference in the lives of our patients every day. Your skills, your passion, and your commitment matter here.

THIS position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for any employer.