Director of Project Services

Clark National Accounts

Lititz (Lancaster County)

On-site

USD 140,000 - 200,000

Full time

3 days ago

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Benefits offered by this job

Medical

Vision

Dental

PTO

Paid Maternity Leave

Paid Parental Leave

Life Insurance

Disability

Dependent Care FSA

401(k) matching

Employee Assistance Program

Wellness Incentives

Company Discounts

AT&T & Verizon Discount

Bonus Opportunities

Accident Insurance

Critical Illness Insurance

Adoption Assistance

Job summary

Clark National Accounts is seeking a Director of Project Services to lead a high‑performing team of Solutions Executives, Project Managers, and Senior Project Managers. The role drives new openings, remodels, and service initiatives across national brands in restaurant, retail, and related verticals.

The Director will scale the Project Services organization, develop scalable processes, and deliver measurable value for customers and the business.

Qualifications

Experience in business, hospitality, supply chain, operations management, or project management.
Experience leading managers and developing future leaders.
Proven ability to scale operations and drive growth with a customer-centric focus.

Responsibilities

Maintain, enhance, and scale CNA's Project Services business model to support growth objectives.
Develop and execute strategic initiatives for revenue growth, profitability, and operational efficiency.
Identify, develop, and launch new service offerings to disrupt the industry.
Build scalable processes, systems, and organizational structures to support growth.
Champion continuous improvement, innovation, and accountability across the organization.
Act as strategic advisor to customers and internal stakeholders on project strategy and execution.

Skills

Leadership

Strategic thinking

Team leadership

Communication

Growth mindset

Job description

Job Summary

The Director of Project Services is responsible for leading, scaling, and continuously enhancing Clark National Accounts' Project Services business. This role provides strategic leadership for a high-performing team of Solutions Executives, Project Managers, Senior Project Managers, and team leaders responsible for supporting new openings, remodels, refresh programs, equipment initiatives, installation coordination, and project-related service offerings across a portfolio national brands in the restaurant and retail, commercial, and non-commercial verticals.

Job Summary

Project Services is a key driver of revenue, customer retention, and operational excellence for CNA. The Director is responsible for maintaining and enhancing the Project Services business model while developing scalable processes, innovative service offerings, and operational capabilities that support the rapid growth of the organization. This leader balances customer-first decision making with sound business judgment to drive both top-line growth and long-term profitability.

The ideal candidate is an industry disruptor who challenges conventional approaches, embraces relentless and iterative innovation, and continuously seeks opportunities to improve the customer experience while strengthening business performance. This individual serves as an organizational strategist and bridge-builder, partnering across departments to align priorities, resolve competing interests, and drive solutions that benefit customers, employees, and the business as a whole.

The Director of Project Services serves as a trusted advisor to executive leadership, customers, strategic partners, and internal stakeholders regarding project strategy, new location development initiatives, operational scalability, and industry best practices. Success in this role requires the ability to balance long-term strategic planning with day-to-day business needs in a fast-paced and rapidly evolving environment.

The Director of Project Services embraces the challenge and opportunity of scaling a high-growth business. This leader is energized by transforming successful operations into industry-leading platforms capable of supporting exponential growth. They will develop and execute strategies that position Project Services to scale alongside CNA's growth trajectory, focusing on three critical pillars of scale: increasing market exposure, creating efficient and repeatable processes, and developing exceptional talent. Success in this role requires balancing innovation, operational discipline, and people development to support the evolution of the business from a $100M operation to a $1B organization.

Travel Requirements

Travel required up to 50% to customer, vendor, industry, and company locations

Responsibilities

Strategic Leadership & Business Growth

Maintain, enhance, and scale CNA's Project Services business model to support the company's continued growth objectives
Develop and execute strategic initiatives that drive revenue growth, profitability, operational efficiency, and customer satisfaction
Identify, develop, and launch new service offerings based on evolving customer needs, industry trends, and business opportunities to disrupt an incumbent industry that has become disconnected from the customer
Build scalable processes, systems, and organizational structures capable of supporting growth from a mid-sized operation to a large, multifunctional team
Champion a culture of continuous improvement, innovation, and accountability throughout the organization

Customer & Industry Leadership

Serve as a strategic advisor to customers and internal stakeholders regarding new location development initiatives, project execution strategies, operational readiness, equipment implementation, installation support, and related services
Maintain a customer-first mindset while balancing the long-term interests of the business
Leverage the operator perspective, industry knowledge, and experience to develop solutions that create measurable value for customers
Anticipate customer needs and market trends, proactively adapting service offerings and operating models to earn credibility and lead the industry

Solutions Services Leadership

Lead and support the Solutions Executive function as the primary prospect-facing introduction to Project Services, ensuring the team establishes credibility as an industry newcomer, builds trust, and effectively communicates the value of CNA's project capabilities and service offerings
Partner closely with Business Development to identify root business needs and craft solutions that deliver the greatest long-term value rather than simply fulfilling stated requests
Ensure Solutions Executives possess the resources, training, and strategic direction necessary to effectively support customer growth initiatives

Organizational Partnership & Cross-Functional Leadership

Build strong cross-functional relationships and serve as a collaborative leader who aligns stakeholders around shared business objectives, facilitates productive discussions, and resolves organizational barriers to improve customer outcomes and overall business performance
Partner with leaders across the organization to enhance processes, strengthen communication, drive operational efficiency, and influence strategic decision-making through data-driven insights, sound business judgment, and thoughtful leadership

Talent Development & Team Leadership

Support management team in investing in the development of young professionals through mentorship, advocacy, leadership development, and career progression opportunities. Grow the next generation of future leaders
Foster a culture that inspires innovation, collaboration, ownership, professional growth, and encourages challenging the status quo
Empower team members to make informed decisions while providing the guidance and support necessary for success
Build leadership capabilities throughout the organization by focusing on business acumen, communication skills, strategic thinking, and operational excellence

Operational Excellence

Protects and strengthens the high standard of excellence within the Project Services team while scaling to support the growing business
Analyze operational and financial performance data to identify opportunities, mitigate risks, and improve customer outcomes
Ensure project services operations remain scalable, efficient, consistent, and aligned with organizational goals
Support the resolution of complex customer, project, and operational issues with urgency, professionalism, and sound judgment

Physical Requirements

Work is performed while sitting/standing and interfacing with a personal computer.
Requires the ability to communicate effectively using speech, vision, and hearing.
Requires the regular use of hands for simple grasping and fine manipulations.
Requires occasional bending, squatting, crawling, climbing, and reaching.
Requires the ability to occasionally lift, carry, push, or pull medium weights, up to 50lbs.

Remote Work Qualifications

Access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
Access to a home router and modem.
A dedicated home office space that is noise- and distraction-free. The space should have strong wireless connection or a wired Ethernet connection (wired connection is preferred, if possible).
A valid, physical address (apartment, suite, etc.). PO Boxes are not supported, as a physical address is required for you to receive your computer equipment.
The desire and ability to work and communicate with other team members via chat, webcam, etc.
Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY). H-1B Visa Sponsorship Not Available, W2 only.

Experience

Experience in Business, Hospitality, Supply Chain, Operations Management, Project Management, or related field; equivalent experience may be considered
Demonstrated success driving a rapidly scaling business and leading large-scale project, operational, or customer service organizations
Experience leading managers and developing future leaders

Education

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills

Inspire teams to innovate and continuously improve
Foster an environment of collaboration, trust, and accountability
Advocate for team members while empowering decision-making and ownership
Remove barriers that limit individual and organizational success
Build strong relationships with customers, vendors, and internal stakeholders
Challenge the status quo and pursue industry-leading solutions
Balance strategic thinking with decisive action
Demonstrate relentless curiosity, adaptability, and a growth mindset

Company Overview

An exclusive marketplace that provides custom business solutions and streamlined distribution for modern multi-unit operators, offering a range of custom solutions designed to meet customer-specific needs.

Benefits