Director of Program Operations & Systems

RFCUNY Research Foundation of the City University of New York; United States; Hybrid; USD 95,000 - 100,000; Full time

Job summary

RFCUNY Research Foundation of the City University of New York is seeking a strategic, meticulous Director of Program Operations to strengthen systems supporting a dynamic team. This role reports to the Senior Director QUALITYstarsNY and ensures resources, SOPs, and supports drive mission delivery.

Responsibilities include developing collaboration systems, managing travel reimbursements for 60 field staff, aligning with RF CUNY HR policies, and overseeing events and vendor quality controls.

Qualifications

• Minimum Qualifications: Master’s Degree + 5 years in a leadership role with project management and operational work experience.
• Alternative: Bachelor’s Degree + 10 years in a leadership role with project management and operational work experience.
• Excellent organizational and people skills; demonstrated success with cross‑functional projects.
• Experience with procurement and fiscal management.

Responsibilities

• Create and refine internal systems for collaboration, communication, and project management.
• Supervise travel reimbursement processes and support field staff logistics.
• Coordinate with RF CUNY HR policies and central administration.
• Lead planning for annual All Team Summit and regional convenings.
• Ensure access to technology and administrative resources for onsite and remote staff.
• Support engagement with external rating platform vendors and data platforms.
• Plan and implement quality improvement activities across multiple projects.
• Manage talent recruitment, onboarding, and offboarding processes.

Skills

Organizational skills

Project management

People management

Procurement experience

Fiscal management

Leadership

Cross-functional collaboration

Communication skills

Education

Master’s Degree

Bachelor’s Degree

Master’s in business/public administration (preferred)

Tools

Office 365

Project management software

Job description

RFCUNY Research Foundation of the City University of New York is seeking a strategic, meticulous Director of Program Operations to strengthen systems supporting a dynamic team. This role reports to the Senior Director QUALITYstarsNY and ensures resources, SOPs, and supports drive mission delivery.

Responsibilities include developing collaboration systems, managing travel reimbursements for 60 field staff, aligning with RF CUNY HR policies, and overseeing events and vendor quality controls.