Director of Program Operations, Environmental Health Administration

NYC Department of Health and Mental Hygiene; New York (NY); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Loan Forgiveness

Health insurance

Public sector pension plan

Work From Home Policy (up to 2 days)

Job summary

NYC Department of Health and Mental Hygiene is seeking a Director of Program Operations to lead performance management and operational improvements within the Division of Environmental Health. You will coordinate analytics for 311, oversee new program initiatives, and ensure core services during emergencies while collaborating with City partners and stakeholders.

The ideal candidate will bring extensive experience in managing complex operations, strong judgment, and excellent communication

Qualifications

• Significant experience managing complex operations and programs.
• Excellent judgment, creative problem-solving, and strong interpersonal skills.
• Knowledge of administrative processes and effective collaboration with stakeholders.

Responsibilities

• Oversee performance management for the Division of Environmental Health with focus on quality assurance and efficiency.
• Coordinate 311 operations, service requests analytics, and strategy for the Division.
• Track implementation of new program initiatives.
• Plan for the Division to maintain core services in the event of broad emergencies.
• Collaborate with internal partners to improve operations and track performance metrics.
• Represent Environmental Health leadership in collaboration with city partners and external stakeholders.

Skills

Operations management

Problem solving

Communication

Education

Bachelor's degree

Job description

The New York City Department of Health and Mental Hygiene’s Division of Environmental Health works to prevent and control illness and injury related to environmental and occupational health risks through outreach, education, surveillance, and enforcement. With staff of 1,000, the Division covers a broad range of subject matter, including oversight of environmental investigations, lead poisoning, injury prevention, occupational health, food safety, childcare, radiation control, recreational and drinking water quality, air quality, climate health, vector control, veterinary public health and pest control. The Bureau of Administration requires staff with strong attention to detail to manage program operations in a variety of areas, including financial analysis, performance management, organizational strategy in times of expansion and contraction, and program initiative implementation.

Duties Will Include But Not Be Limited To

Under the direction of the Assistant Commissioner for Environmental Health Administration, with wide latitude for independent judgment, initiative, problem solving and creativity, the Director of Program Operations will:

• Oversee performance management for the Division of Environmental Health with a focus on continual improvement, quality assurance, and efficiency. Working in collaboration with the Office of Strategic Operations and Performance Management, Department Leadership, and the Mayor’s Office of Operations.
• Coordinate 311 operations, service request response, analytics, and strategy for the Division of Environmental Health.
• Track implementation of new program initiatives.
• Conduct planning for the Division to maintain core services in the event of a broad emergency activation.
• Collaborate with internal partners to innovate and improve, including developing/tracking performance metrics to optimize operations.
• Representing Division of Environmental Health leadership in collaboration with City partners and external stakeholders.

Preferred Skills

The ideal candidate will have significant experience managing complex operations; excellent judgment and creative problem-solving skills; and exceptional oral, written, and interpersonal skills. They will have knowledge of New York City's administrative processes and will be an effective collaborator.

Why You Should Work For Us

• Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education’s website (https://studentaid.gov/pslf/)
• Benefits: City employees are entitled to unmatched benefits such as:
• a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
• additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
• a public sector defined benefit pension plan with steady monthly payments in retirement.
• a tax-deferred savings program and
• a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
• Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
• Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.

Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!

The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at [e-mail] or 347-396-6549.

Minimum Qualifications

• A baccalaureate degree from an accredited college or university and five years of full-time paid experience acquired within the last fifteen years, of supervisory or administrative experience including handling of business promotion or urban economic problems, at least 2 years of which must have been in a managerial or executive capacity with primary focus on business promotion or urban economic planning; or
• A satisfactory equivalent combination of education and experience. However all candidates must have 2 years of managerial or executive experience as described in "1" above.

Appropriate graduate study in an accredited college or university may be substituted for the general experience on a year-for-year basis. All candidates must have a four-year high school diploma or its equivalent approved by a State's Department of Education or a recognized accrediting organization.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.