Director of Product – Digital Guest Journey

Canary Technologies; New York (NY); On-site; USD 275,000 - 350,000; Full time

Benefits offered by this job

Canary Days

Self Improvement Club

Professional Development Chats

Travel Reimbursement

Personal Travel Reimbursement

Job summary

Canary Technologies is seeking a Director of Product to own the flagship Digital Guest Journey, directing the roadmap, evolution, and success of the product for hotels worldwide. You will set the vision, make critical calls, and ensure the product exceeds partner expectations while delighting millions of travelers.

You will lead cross-functional teams across engineering, sales, customer success, and design, shaping strategy with a focus on revenue, margin, and retention while maintaining strong

Qualifications

• 10+ years of product management experience, with 2–3 years in a senior or director-level PM role at an enterprise SaaS company.
• Proactively identify high-impact problems beyond simply executing a roadmap.
• Narrate product decisions in business terms showing impact on revenue, margin or retention.
• Demonstrate depth to explain how the product works and discuss architecture with engineers and clients.
• Experience driving cross-functional alignment without formal authority and ownership through launch and adoption.

Responsibilities

• Own the product strategy and multi-year roadmap for the Digital Guest Journey.
• Synthesize signals from customers, data, sales, and competition to identify opportunities.
• Maintain relationships with hotel operators and enterprise clients to shorten feedback loops.
• Translate product decisions into business narratives tied to revenue, margin, and churn.
• Lead discussions with engineering and enterprise clients on architecture, integration, and trade-offs.
• Drive execution and alignment across engineering, sales, customer success, and design.

Skills

Product management

Enterprise SaaS

Cross-functional leadership

Business metrics storytelling

Technical product depth

Job description

About Us

Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform.

Canary is utilized by 20 000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results.

Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, F‑Prime, Brighton Park Capital and Insight Partners.

About the Role

We're looking for a Director of Product to own our flagship offering: the Digital Guest Journey. This role is pivotal in shaping the way travelers around the world interact with hotels in the digital age. As Director of Product, you'll own the roadmap, evolution, and success of the Digital Guest Journey — setting the vision, making the hard calls, and ensuring the product consistently exceeds the expectations of our top partners while delighting millions of travelers worldwide.

Responsibilities

• Own the product strategy and multi-year roadmap for the Digital Guest Journey — defining what gets built, what doesn't, and why.
• Proactively diagnose high-impact opportunities by synthesizing signals from customers, data, sales, and the competitive landscape.
• Maintain direct, ongoing relationships with hotel operators and enterprise clients to shorten feedback loops and sharpen prioritization between formal research cycles.
• Translate product decisions into business narratives connecting product metrics to company-level outcomes including revenue, margin, and churn.
• Lead technical conversations with engineering and enterprise clients with precision, including system architecture, integration dependencies, and trade-offs.
• Drive execution and alignment across engineering, sales, customer success, and design around shared outcomes.

Qualifications

• 10+ years of product management experience, with at least 2–3 years in a senior or director-level PM role at an enterprise SaaS company.
• A track record of proactively identifying high-impact problems — not just executing on a roadmap handed to you.
• The ability to narrate a product decision in business terms: what metric moved, what it meant for revenue, margin, or retention, and how you knew it mattered.
• Technical depth to explain how your product works under the hood — not just what it does — and lead conversations with engineers and enterprise clients at the right level of detail.
• Examples of driving cross‑functional alignment without organizational authority, and staying personally accountable through launch, onboarding, and early adoption.

Compensation

Total cash compensation ranges from $275,000-$350,000. This role also includes a stock option grant, subject to board approval. Actual compensation will be commensurate with the candidate's skill level, experience, and specific work location.

Benefits

• Canary Days: Each month we provide company wide days off to ensure there is at least one extended weekend or day off.
• Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals.
• Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization.
• Travel Reimbursement: Team members can visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so.
• Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit toward your stay.

Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.