Director of Product

Small Door; New York (NY); On-site; USD 180,000 - 280,000; Full time

Benefits offered by this job

Generous PTO

Pet care discount

Modern hospital

Work-life balance

401K match

Mentorship program

Career growth

Education budget

Job summary

Small Door is seeking a senior, hands-on Director of Product to own our consumer and staff-facing portfolio, spanning website, mobile app, booking, membership management, and telehealth. You will lead cross-functional workstreams, work closely with engineering, data teams, and leadership, and build AI-enabled prototypes to validate options.

You will write memos setting product direction anchored to KPIs, define prioritization frameworks, and drive monetization while partnering with marketing on

Qualifications

• Senior, hands-on product leader with end-to-end ownership experience.
• Ability to translate insights into product strategy and roadmaps.
• Comfort with data-informed decision making and AI-enabled prototyping.

Responsibilities

• Own consumer and staff product portfolio end-to-end across web, mobile, booking, and telehealth.
• Lead cross-functional workstreams and coordinate with engineering and ops teams.
• Develop and communicate product direction with clear KPIs and milestones.
• Design monetization, pricing, and feature-flag experiments to improve conversion.
• Own marketing site changes (AI-assisted React stack) and SEO collaboration.
• Be the in-house analyst: SQL, funnels, and experiment stats; prioritize with data.
• Manage vendor relationships and drive an integrated product roadmap post-M&A.

Skills

Product leadership

AI tooling

SQL analysis

SDLC execution

Stakeholder mgmt

Tools

Braze

FullStory

LaunchDarkly

Vetspire

Job description

• The Director of Product reports directly to the VP of Data and Technology and owns the product function end to end. This role can be based in New York City or Montreal
• We are seeking a senior, hands-on Director of Product to own our consumer and staff-facing product portfolio, spanning our website, mobile app, booking, membership management, internal applications, and telehealth, and to lead the product workstreams as we bring our newly combined practice groups together
• Two strong businesses are becoming one, and the product decisions made over the next year will shape what that company looks like. Few product roles offer that kind of leverage this early
• This is an end-to-end role. You will take a problem from discovery through to what ships, and you will do it hands-on
• We expect you to make full use of AI tools like Claude to move quickly: building functional prototypes that make an idea concrete, working through options with stakeholders, and staying in the loop across the entire SDLC rather than handing work off at each stage
• You will not be doing this alone. Our engineering and data team is senior and close to the business. The good work here happens with a product person and an engineer in the same room, early, before anyone has decided what to build
• Strong product judgment here shows up in two places: in the room with doctors, nurses, practice managers, and leadership at every level, where you learn what is really happening, and on the page, where you make the case for what we do about it
• You should be comfortable writing the memo that sets product direction and ties it to the goals and KPIs the company is measured on
• Own the consumer product portfolio end to end — website, mobile app, booking, membership management, practice extension, telehealth, pharmacy/refill — from discovery and specs through QA, rollout, and post-launch measurement
• Lead product workstreams for the integration of our newly combined practice groups: systems and product reconciliation, integration roadmap, and day-to-day coordination with the incoming product and ops teams
• Own the what and the why for the product, partnering with technology leadership — who own the how — to co-own the when, and collaborate with them to establish engineering prioritization frameworks
• Drive monetization and conversion: design, ship, and analyze pricing, packaging, and funnel experiments; own upgrade paths from pay-as-you-go to membership
• Own the marketing website: ship pages and changes directly (AI-assisted React stack), run new-practice landing pages and lead capture, and partner with marketing on SEO and web performance
• Build staff-facing product with ops, medical, and member-experience leadership: internal PMS tooling, AI-assisted workflow automation, intake and auditing systems — including judgment calls on medically sensitive automation
• Be your own analyst: SQL against production data, FullStory funnels, experiment statistics; co-run the data-intake and BI prioritization process with the data team
• Partner with the technology team to co-own vendor relationships (PMS, AI scribe, voice AI), covering evaluations and contract renewals
• Run the product operating cadence: roadmap reviews, launch comms and ops memos, practice-facing office hours, and the cross-functional strategy forum
• Work as a partner to the engineering team throughout the SDLC, from ideation through delivery and support

Benefits

• Generous paid time off
• Deeply discounted pet care at Small Door to help you take care of your furry family members.
• A state-of-the-art hospital with plenty of natural light and technology that makes your life easier
• A positive and collaborative work environment and true work-life balance
• 401(K) with match
• Environment of mentorship and continuous learning
• Opportunities for career growth and advancement
• Separate time off and budget allocation for Continuing Education

Comfortable operating inside a clinical business: you can negotiate workflows with doctors, nurses, and practice managers, and you know when automation needs a human in the loopSomeone who treats technology as a peer function, not a resource pool: you own the product and its functional direction, you do not own engineering’s time. You have a track record of working shoulder to shoulder with engineering leadership as equals with separate perspectives and a shared goalFluent in experimentation: you can design an A/B/n test, catch a randomization bug, and make a ship/revert call from the dataAI-native by default: you use AI coding and analysis tools daily — that leverage is how one person covers this scopeA strong writer: POV memos, one-pagers with quantified impact models, exec-ready shareoutsA senior, hands-on “builder PM” — someone who ships working prototypes (and some production web code) with AI tools for user acceptance purposes, does their own QA, and runs their own analysis rather than routing everything through engineering and dataNice-to-haves: multi-site consumer services or healthcare background, M&A and integration exposure, and familiarity with our stack (Braze, FullStory, LaunchDarkly, Vetspire)