Director of Product

Courier Health, Inc.; New York (NY); On-site; USD 225,000 - 260,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Unlimited vacation

Commuter benefits

Parental leave

Catered lunches Fridays

Wellness stipend

Great Place to Work

Job summary

Courier Health, Inc. is seeking a Director of Product in New York to lead a skilled PM team and own the platform roadmap. You will shape discovery, write specifications, and make critical bets that affect patient outcomes.

This role requires deep product leadership, superior communication, and the willingness to define your own operating model to accelerate impact. You will guide prioritization across sales, implementation, and engineering, ensuring commitments are clear and aligned with

Qualifications

• 10+ years in product management at a B2B software company.
• 5+ years managing product managers.
• Ownership of a roadmap end to end from discovery to launch with measurable outcomes.
• Strong technical fluency with data models and API integrations.
• Excellent judgment under ambiguity and decision-making.
• Exceptional written communication and clear specs.
• Comfortable working directly with senior customer stakeholders.
• Experience building minimal processes where none existed.

Responsibilities

• Lead a product team and coach to weekly one-on-ones and roadmap reviews.
• Set sequencing across a growing customer base and align with company goals.
• Balance needs of strategic clients with platform priorities and communicate tradeoffs.
• Drive discovery and translate customer feedback into concrete specs.

Skills

Product management

Team leadership

Roadmap ownership

Technical fluency

Decision making

Written communication

Stakeholder management

Process building

Job description

Courier Health is on a mission to solve one of the biggest and most meaningful opportunities in healthcare: reinvent how people living with chronic and rare diseases are supported.

We are building the future of patient engagement for life sciences companies. Our software is leveraged by biopharma companies to support patients in their complex journey from diagnosis to initiating and remaining on therapy to achieve optimal health outcomes.

Come Build with Us

We're a NYC-based team that believes culture, craft, and customer obsession go hand in hand. We show up for each other the same way we show up for the people we serve. We're an office-first company that values in-person collaboration 4 days per week because we believe the best work happens when you can collaborate and brainstorm together in the same room. If that sounds like your kind of place, we think you'll love it here.

The Opportunity

Courier Health is at an inflection point. We exist to get patients faster, better access to life-saving therapies, and product helps to shape decisions related to which patients we reach next and how soon.

As Director of Product, you will lead a team of product managers covering the full platform, reporting directly to the CEO. You will also keep a hand in the work running discovery, writing the spec, making the call — on the bets that matter most.

The roadmap here is not handed down. You will decide what we build, in what order, and what we deliberately don't do, in a market where the right answer is rarely obvious and the stakes are patients starting therapy. If you have led product teams inside someone else's operating model and want to define your own, this is the seat.

What You'll Build

A product team that makes its own calls. You will coach to a standard in weekly one on ones and roadmap reviews, raise the bar on writing and discovery, and give your PMs enough room to be wrong and get better. The goal is a team that can size a bet and defend it without you in the room.

A roadmap the whole company can bet on. Sales, implementation, and engineering all plan against what product says is coming. You will set the sequencing across a growing customer base, make the tradeoffs between what one strategic client needs and what the platform needs, and say no clearly enough that people trust the yes. Commitments hold, and when they change, everyone knows why in time to act.

Discovery grounded in how patients actually get to therapy. Our users are the people running patient support programs, field teams, and hub operations. You will get your team in front of them, translate what you hear into product, and build the customer and market fluency that makes our roadmap hard to copy. Strong opinions are welcome here. Strong opinions without customer contact are not.

What Makes You Successful

• 10+ years in product management at a B2B software company, with a track record of shipping products enterprise customers renewed and expanded.
• 5+ years managing product managers. You have hired, coached, and given hard feedback that made someone better.
• Proven ownership of a roadmap end to end from customer discovery and strategy through launch and measured outcomes, not just execution against someone else's plan.
• Strong technical fluency. You can work through data models, API integrations, and architectural tradeoffs with engineers and hold your own. Coding is not required. Depth is.
• Excellent judgment under ambiguity. You can make a call with incomplete information, explain the reasoning, and change course without drama when the evidence shifts.
• Exceptional written communication. You think in documents, and your specs make the decision obvious.
• Comfortable working directly with senior customer stakeholders, including the conversations nobody wants to have.
• Experience building process where none existed, and the restraint to keep it minimal.

Bonus Points If You Have

• Worked in health tech, pharma tech, or life sciences, or know patient support programs, hub services, or specialty pharmacy workflows firsthand.
• Built products on top of complex data integrations or healthcare interoperability standards.
• Shipped LLM-powered features that customers actually use.
• An early product hire who helped a company scale through growth.

Benefits

• 100% paid employee health benefit options (including medical, dental, and vision)
• 401(k) with employer funded match
• Unlimited Vacation
• Commuter Benefits
• Paid parental leave
• Catered lunch on Fridays
• Wellness stipend
• Great Place to Work Certified

The annual salary range for the target level for this role is $225,000- $260,000 plus equity + benefits, including medical, dental, and vision.

Courier Health is proud to be an Equal Employment Opportunity employer.

We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.