Director of Personal Lines Client Service Operations - Remote (9977)

Energy Jobline ZR; Chicago (IL); Remote; USD 100,000 - 150,000; Full time

Job summary

An innovative insurance brokerage seeks a Director of Personal Lines Client Service Operations. This senior role involves enhancing operational efficiency and client service delivery in a rapidly growing firm. With 10-12 years of insurance industry experience and leadership history preferred, candidates should possess an active insurance license. The role is remote, with expectations for monthly travel. Competitive salary and supportive work environment offered.

Qualifications

• Minimum 10-12 years of experience in the property and casualty insurance industry with extensive knowledge of personal lines.
• Prior leadership experience overseeing client service operations.
• Possession of an active insurance license.

Responsibilities

• Build and support high-performing service teams for enterprise-wide consistency.
• Spearhead efforts for operational efficiency through integration with carrier partners and employee training.
• Participate in acquisition integration efforts.
• Provide market insight and competitive positioning to senior leadership.

Skills

Property and casualty insurance knowledge

Client service operations management

Leadership experience

Insurance marketing

Carrier/vendor partnerships

Job description

About the Role

100% remote insurance job opening for a senior leader with large scale retail agency experience to take on the role of Director of Personal Lines Client Service Operations. Part of an insurance brokerage that’s in transformative growth, your role is multi-faceted and focused in areas like operational efficiency, scalability, strategic growth, client service delivery, carrier partnerships, and revenue. This is a collaborative position that works in conjunction with internal and external partners, ensuring an innovative, best in class approach to client service.

Duties & Responsibilities

• Work with regional and executive leaders to build and support high-performing service teams, ensuring enterprise-wide consistency.
• Manage department operations, spearheading efforts for efficiency through integration with carrier partners, employee training and development in conjunction with Human Resources, and KPIs that help many levels of manage assessment and manage workflows and workloads for field offices.
• Participate in acquisition integration efforts to ensure continuity.
• Provide subject matter expertise on insurance trends and market conditions within insight for senior leaders on opportunities to position the agency competitively.

Skills & Experience

• Minimum 10-12 years of property and casualty insurance industry with extensive knowledge of personal lines.
• Prior leadership experience overseeing client service operations, marketing, and carrier/vendor partnerships.
• Active insurance license.

Job Specs

Location: 100% remote within the Central Standard and Eastern Standard Time Zones. Expect monthly travel; sometimes more during peak seasons.

Company Description

Capstone Search Group is an insurance recruiting firm that offers creative, unique staffing solutions for the insurance industry. Our clients include insurance companies, agencies, brokers and intermediaries. Our goal as insurance recruiters is to help insurance organizations identify, attract and retain experienced talent that impacts immediate openings and promotes future growth. We offer Direct Hire (Contingency Search, Engaged/Retained and Recruitment Process Outsourcing [RPO]) and Contract Solutions (long-term contract, 1099 and temp-to-perm). We work nationally with expertise that spans top executives, middle management and technical level positions. We are committed to providing recruiting services of the highest degree of confidentiality, professionalism and integrity.