Director of Performance Enablement & AI-Driven Learning

Evernorth Health Services; United States; Hybrid; USD 149,000 - 249,000; Full time

Benefits offered by this job

Medical

Vision

Dental

Well-being and behavioral health

401(k)

Company paid life insurance

Tuition reimbursement

Minimum of 18 days of paid time off

Paid holidays

Leaves of absence

Job summary

The Cigna Group, including Evernorth Health Services, is seeking a Director of Performance Enablement to lead the strategy and operating model across CS&O. You will shape learning, skills architecture, training deployment, and performance coaching for a global workforce.

In this role you’ll drive modernization with AI-enabled learning, analytics, and scalable capability-building programs, partnering with senior leaders to translate business priorities into measurable performance outcomes.

Qualifications

• 8+ years of progressive leadership experience in performance enablement, learning strategy, workforce optimization, performance measurement, operations analytics, or related fields.
• Demonstrated experience designing and implementing skills-first, performance-driven learning models.
• Experience leading modernization through AI, digital learning, performance technology, analytics, or emerging technologies.
• Proven expertise in skill architecture development, proficiency modeling, and structured skill journeys.
• Experience building comprehensive training deployment strategies and blended learning cadences.
• Strong understanding of LMS and LXP platforms and modern learning ecosystems.
• Demonstrated ability to align learning investment to measurable operational outcomes.
• Strong strategic thinking, operational discipline, and executive presence.

Responsibilities

• Own and execute the enterprise performance enablement strategy and operating model across CS&O.
• Establish standards, governance, priorities, performance methodologies, and measures across Implementation, Operations, and Service.
• Translate strategic priorities into workforce capability and performance strategies.
• Drive alignment between capability investments and measurable operational outcomes.
• Anticipate future capability needs and develop scalable solutions for evolving requirements.
• Partner with senior leaders to embed capability development into day-to-day workflows.

Skills

Leadership

Performance enablement

Learning strategy

Workforce optimization

Operations analytics

Executive presence

Travel readiness

Education

Bachelor’s degree

Tools

LMS platforms

LXP platforms

Analytics tools

Job description

The Cigna Group, including Evernorth Health Services, is seeking a Director of Performance Enablement to lead the strategy and operating model across CS&O. You will shape learning, skills architecture, training deployment, and performance coaching for a global workforce.

In this role you’ll drive modernization with AI-enabled learning, analytics, and scalable capability-building programs, partnering with senior leaders to translate business priorities into measurable performance outcomes.