Director Of Operations (Southwest)

Healogics, LLC.; Jacksonville (FL); On-site; USD 120,000 - 130,000; Full time

Job summary

Healogics, LLC. is a leading provider of advanced wound care in the United States, seeking a Director of Operations to oversee Wound Care Centers.

The role partners with the Vice President of Operations to drive Grow the Business strategies and ensure top-tier patient care across centers. Based in a preferred Missouri location, the role requires guiding clinical, operational and financial elements while maintaining compliance with policies and regulatory guidelines.

Qualifications

• High-School Diploma or equivalent is required.
• Seven or more years in Healthcare Center Operations; wound care experience preferred.

Responsibilities

• Grow the Wound Care Clinics business through optimized clinical, financial, and operational management.
• Ensure exceptional patient experiences through day-to-day operational and clinical quality oversight.
• Develop and manage programs that demonstrate value to hospital partners with high-quality care.
• Create an inspiring workplace and drive profitability, quality of care, and operational excellence.
• Hold center-level management accountable for outcomes and role responsibilities.
• Use data to monitor performance and drive improvements across centers.

Skills

Strategic leadership

Team leadership

Operational management

Education

High-School Diploma or equivalent

Seven years healthcare operations experience

Job description

The rewards at Healogics are immense, starting with the important work we do to change patients’ lives. We also understand that meaningful work is hard work, and we are committed to supporting and compensating our employees for the tremendous service they provide.

Think you are a great fit? Learn more about this role here:

Healogics is the largest provider of advanced wound care services in the United States, treating more than 300,000 chronic wound patients annually across over 600 sites. With an aging society, obesity and diabetes on the rise, and an uptick in surgical procedures, the number of patients with non-healing wounds that would benefit from expert care is dramatically increasing. As a result, the company is working to provide our differentiated, quality outcomes to as many patients that would benefit through our out-patient clinic partnerships.

In partnership with the Vice President of Operations, the Director of Operations is responsible for ensuring the successful performance of each Wound Care Center within their oversight by effectively managing all clinical, operational, and financial elements of their respective Wound Care Centers.

This position will lead and drive our Grow the Business strategies for their area by partnering with their Vice President of Operations to develop and manage high-quality clinical programs that are aligned with the company’s vision and mission of enhancing Healogics’ position as the leader in wound care.

All Healogics employees must perform their job responsibilities according to all Healogics policies, Hospital policies, as well as to accrediting organizations, federal and state regulation, and to the Centers for Medicare and Medicaid Services (CMS) guidelines, as applicable, being in full compliance with all company compliance policies, including your teams adherence.

The preference is for this person to be located in Missouri.

STRATEGIC LEADERSHIP

• Responsible for Growing the Business through the optimization of our Wound Care Clinics business through the effective and efficient management of all clinical, financial, and operational elements of the out patient wound care clinics within a defined area
• Responsible for ensuring Exceptional Patient Experiences through oversite of the comprehensive day to day operational and clinical quality components of the Wound Care Center to provide the best care to every patient that would benefit
• Implements, develops, and manages programs that demonstrate our value to our hospital partners through the consistent delivery of high-quality care
• Creates an Inspiring Workplace by proactively partnering with the leadership within their area to achieve success through improved profitability, increased quality of care, and operational excellence
• Demonstrates an Own It leadership style, taking personal accountability to achieve Key Results with integrity as well as holding center level management within their area accountable to outcomes and role responsibilities
• Supports our Culture and leads through a performance driven nature, beginning with setting clear expectations, coaching and teaching their teammates and measuring for results
• Participates in overall strategic operational and clinical goal setting for the defined area and actively manages against set targets to achieve results
• Provides timely and effective responses to all customers and consistently drives value and brand awareness through differentiated, high quality outputs
• Partners with the Vice President of Operations to deploy appropriate mechanisms to ensure accurate financial budgeting, reporting, and forecasting for a defined area. Identifies trends to proactively address and mitigate financial impacts.
• Actively uses a variety of data mechanisms to track and monitor center operational, clinical, and financial performance measures to address and positively impact performance in all three areas

TEAM LEADERSHIP

• Creates a culture of One Healogics through the development and management of a team of center level managers passionate about driving wound care healing and prevention forward by managing programs that provide quality care to all who would benefit
• Demonstrates Process Excellence in all activities and holds leadership to a consistent execution of key processes, protocols, and procedures across all centers, achieving the agreed upon plans and objectives established
• Creates a Patient First approach to all activities within the area by ensuring all activities are done according to policy and compliantly
• Speaks Up by providing timely and constructive coaching to direct reports, creating a high-performance culture
• Accountable for the financial, operational and clinical results for your teams; holding teams responsible and accountable for their decisions, behavior, and actions

Required Education, Experience And Credentials

• High-School Diploma or equivalent required
• Min of Seven (7) years’ experience in Healthcare Center Operations required; Healogics wound care experience preferred.

Physical Demands

• Being in a stationary position for extended periods of time (4 hours or more)
• Viewing computer screen for extended periods of time (4 hours or more)
• Keying frequently on a computer for 4 hours or more
• Moving about
• Reading
• Communicating
• Writing
• Traveling distances (car, airplane, etc.)

Work Environment

• Normal office environment
• Primarily indoors environment
• Patient care environment

The base salary for this position generally ranges between $120,000-$130,000

This range is an estimate, based on potential employee qualifications: education, experience, geography as well as operational needs and other considerations permitted by law.