Director of Operations - Roosevelt Field

Neiman Marcus Group, Inc.; Village of Garden City (NY); On-site; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Director of Operations to lead retail performance at a prestigious location. This role emphasizes enhancing customer experiences and maximizing profitability through effective management and operational excellence. With a strong focus on leadership, the ideal candidate will have extensive experience in luxury retail, driving team performance, and ensuring operational efficiency. Join a company that values innovation and fosters a culture of belonging, where your contributions will shape the future of luxury retail.

Benefits

Disability Benefits

Paid Parental Leave

Paid Time Off

401K Retirement Plan

30% Associate Discount

Professional Development Opportunities

Qualifications

• 7+ years of experience in luxury retail fashion.
• Proven leadership skills in motivating and coaching teams.
• Deep understanding of profit and loss management.

Responsibilities

• Oversee daily operations of the store to maximize sales.
• Manage expenses and optimize resources for operational efficiency.
• Ensure inventory accuracy and proper fulfillment processes.

Skills

Leadership in luxury retail

Profit and loss management

Operational efficiency

Team motivation and coaching

Inventory management

Job description

Director of Operations - Roosevelt Field

Neiman Marcus Group is a relationship business that leads with love in everything we do—for our customers, associates, brand partners, and communities. Our legacy of innovation and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. Our brands include Neiman Marcus and Bergdorf Goodman.

Your Role

As Senior Manager of Retail Performance and Store Operations, you will manage resources and uphold operational performance to support and maximize sales and profitability. You will enhance the customer experience to improve sales performance and bottom-line profitability. You will work on-site in the assigned store and will report to the Store General Manager.

What You'll Do

• Oversee the daily operations of the store
• Ensure inbound and outbound order fulfillment accuracy
• Manage expenses to guide profitability
• Manage non-payroll and payroll expenses including labor, scheduling, and staffing
• Optimize resources, processes, and behaviors to maximize operational efficiency
• Directly manage the performance of Sales Support Managers and Loss Prevention Leaders
• Ensure store inventory accuracy and proper processes

What You Bring

• 7+ years of experience in luxury retail fashion
• Proven leadership in motivating and coaching teams
• Deep understanding of profit and loss management
• Ability to stand, bend, climb stairs, and lift/carry up to 10 pounds (certain roles)
• Availability to work evenings, weekends, and holidays

Benefits

• Disability Benefits
• Paid Parental, Family, and Adoption Leave
• Paid Time Off
• Retirement Savings Plan (401K) and Life Insurance
• Financial Solutions
• 30% NMG Associate Discount
• Personal and Professional Development Opportunities

For more details, visit our “Our Benefits” section on our career site or see: https://www.neimanmarcusgroup.com/benefits

About Neiman Marcus Group

As one of the largest multi-brand luxury retailers in the U.S., with over 3,000 of the world's most desirable brand partners, we deliver exceptional products and intelligent services through investments in data and technology. Our associates help us scale a personalized luxury experience across in-store, eCommerce, and remote channels. Our NMG|Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary. Our brands include Neiman Marcus and Bergdorf Goodman.

We are committed to innovation and fostering a culture of Belonging. As a female-founded, female-majority organization with diverse racial and ethnic representation, our people are at the core of our progress. We prioritize protecting and empowering our team.

We are an equal opportunity employer and provide reasonable accommodations during our Talent Acquisition process. If you need assistance or an accommodation, contact us at [e-mail].

Additional Information:

• Overtime Status: Exempt
• Posting Date: Apr 28, 2025
• Application Deadline: Ongoing

My Profile

Create and manage profiles for future opportunities.

Applicants in Los Angeles and San Francisco: Neiman Marcus considers qualified applicants with criminal histories, as required by law.

We do not accept unsolicited resumes from staffing firms or recruitment agencies. Resumes submitted without prior approval will be considered unsolicited, and no referral fees will be paid.

For assistance during our Talent Acquisition process, contact [e-mail].

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