Director of Operations - ORS

Pine Rest Christian Mental Health Services; Grand Rapids (MI); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life insurance

403(b) retirement match

Generous PTO

Tuition assistance

Employee Assistance Program

Davenport University discount

Job summary

Pine Rest Christian Mental Health Services in Michigan is seeking a Director of Operations for the Outpatient Recovery Services division. You will lead program coordination, drive strategic plans, and ensure excellent customer service across locations.

You will manage budgets, mentor staff, and partner with leadership to develop new clinics and services, advancing mission and quality patient care in a diverse workplace.

Qualifications

• Bachelor’s degree in a related field; MBA preferred.
• 3–5 years of progressively more responsible management experience.
• Experience coordinating programs and budgeting.

Responsibilities

• Lead division-wide customer service initiatives.
• Develop strategic and operational plans for the division.
• Oversee division budgets and metrics.
• Coordinate new programs and services with leadership.
• Mentor staff and ensure quality service.
• Communicate mission and policies across ORS locations.

Skills

Leadership

Customer service

Strategic planning

Budget management

Staff mentorship

Education

Bachelor's degree

MBA preferred

Job description

Cost Center

901 ORS Admin

Scheduled Weekly Hours

40

Work Shift

First Shift (United States of America)

Shift & Status

What Will You Do?
As the Director of Operations at Pine Rest, you’ll be part of tight-knit team that believes in the healing power of your expertise and compassion. This role promotes the success of Pine Rest by the continued development and coordination of assigned programs. The Outpatient Recovery Services Director of Operations isdriven to make an impact in the lives of those we serve and are motivated by the healing they witness first‑hand each day. They are dedicated to excellent customer service, enthusiastic about the care we offer, and foster a sense of belonging and empowerment in a diverse workplace.

Principal Duties and Responsibilities:

• Communicates and actuates mission to all ORS program/locations and throughout the organization.

• Leads division‑wide customer service initiatives. Initiatives have the ability to affect the entire organization.

• With the Corporate Director, creates and develops strategic and operational plans for the division that will have wide‑reaching impact on the community as well as the organization.

• Serves on organizational leadership teams and committees, participating in the formulation of organization‑wide strategic plans and policies.

• Develops, coordinates and implements new clinics, programs and service initiatives with Corporate Director, regional directors and managers.

• Works with other operations directors to develop cross divisional programs and ensure smooth cross divisional operations.

• Develops division wide budget and provides oversight to regional directors and manager for input and implementation.

• Utilizes Pine Rest support structures to achieve goals and strategies for the division that may have an impact on the entire organization, collaborating with other organizational directors in making changes for better missional delivery.

• Utilizes organizational structures for better efficiency and to further develop core competencies of the ORS programs and clinics.

• Creates and develops short‑and‑long‑range goals and objectives, with ORS leadership team, and plans divisional activities to meet these goals. Documents the plans, projects, progress, results and related issues of these activities.

• Practices stewardship when developing and adhering to organizational budgets.

• With leadership team, develops protocols for divisional staff members’ training from coordination of human resource training to computer systems training. May coordinate the training of new staff or existing staff on certain applications or procedures.

• Holds regional directors, team leaders and managers accountable for the actualization of strategies, plans, and budgets.

• Participates in the planning and implementation of new programs, processes and systems.

• Oversees support functions within the ORS Administration through the leadership of the regional and team leaders.

• Monitors divisional budget and goals, and provides corrective actions as needed.

• Clearly communicates expectations, requirements, results, and issues to Regional Directors and managers and provides clarification of key policies.

• Develops improved processes/procedures and monitors them for implementation and performance.

• Mentors staff to encourage their development.

• Gives and solicits feedback from staff to ensure a high quality of service and favorable staff relations.

• Maintains knowledge of current trends and developments in field by reading appropriate books, journals and other literature and attending related conferences, seminars and the like.

What Does This Role Require?

Education/Experience:

• Bachelor’s Degree or equivalent knowledge, skills, experience and abilities are required in a related field. A Master’s degree in Business Administration or related area is preferred.

• Three to five years of progressively more responsible work experience in management.

Benefits:

• Medical, dental, vision & life insurance plans

• 403(b) retirement match contribution by Pine Rest

• Generous PTO for full and part time employees

• Tuition assistance & loan forgiveness

• Employee Assistance Program offering many free and discounted services for therapy, legal, accounting, gym membership, etc.

• Partnership with Davenport University provides generous discount on tuition for employees and family members.

Notice:

Pine Rest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

All new employees are subject to a criminal background check and education verification which may include sending a copy of your high school diploma, GED, or college transcripts.

Successful completion of a drug screen prior to employment is also part of our background processes.