Director of Operations MIT

Compass Group USA; Cambridge (MA); On-site; USD 130,000 - 145,000; Full time

Benefits offered by this job

Retirement Plan

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Voluntary Benefits, including Critical

Illness Insurance

Accident Insurance

Hospital Indemnity Insurance

Legal Services

Choice Auto and Home Program

Job summary

Compass Group USA, in Cambridge, MA, is seeking a Director of Operations to oversee departmental functions and strategic initiatives within Bon Appétit Management Company operations. The role emphasizes leadership, cost control and collaboration across university facilities.

The position requires a four-year degree and 5–10 years of POM leadership, with strong communication, public speaking and customer service skills. Competitive benefits accompany a full-time role.

Qualifications

• Four-year college degree required.
• 5–10 years progressive POM management and leadership experience with cost containment in a large complex org.
• Experience in College/University Facility required.
• Visionary leader with strong management, planning and communications skills.
• Good business acumen and interpersonal skills.
• Excellent customer service and communication abilities.
• Public speaking ability.
• Able to multi-task and prioritize in a fast-paced environment.
• Shows initiative, responsibility, flexibility and leadership.

Responsibilities

• Assists with overall leadership for all departmental functions including planning, directing and evaluating operations.
• Provide fiscal oversight and financial reporting; seek cost-reduction opportunities.
• Directly supervise unit activities and staff; oversee management.
• Support development of short- and long-term departmental goals.
• Advise on administration of university-wide programs and initiatives involving the company.
• Coordinate across departments to align activities and avoid cross-purposes.
• Monitor processes, ensure compliance and provide reporting to management.
• Contribute to policy development and implementation; stay updated on industry developments.

Skills

POM management

Leadership

Cost containment

College/University facility

Public speaking

Interpersonal skills

Customer service

Communication skills

Multi-tasking

Organization

Education

Bachelor's degree

Job description

Select how often (in days) to receive an alert:

• We are hiring immediately for a Director of Operationsposition.
• Location: Cambridge, MA
• Pay Range: $130,000 - $145,000

Diversityof thought and inclusion for all is what drives our success - we invite you to start your journey with us today!

Are you looking for a job with competitive wages and benefits, one in which you can learn and grow while making a difference in the world? We’re hiring! Bon Appétit Management Company operates more than 1,000 cafés around the country for corporations, universities, and museums, as well as a few dozen public restaurants. We’ve led the industry in socially and environmentally responsible sourcing, from sustainable seafood to cage‑free eggs. We cook everything from scratch using fresh, local ingredients.

At the direction of the RDM the Direcor of Operations will provide assistance and support to the RDM for departmental functions to include planning, evaluating, implementing and reporting on departmental operations. The Operations Manager is responsible for providing assistance in the oversight of business activities, strategic planning and development, and program administration. One of the roles of the Operations Manager is to function as departmental liaison to customers.

Key Responsibilities:

• Assists with the overall leadership for all departmental functions to include managing, planning, directing, and evaluating departmental operations.
• Provides fiscal oversight of operations and provides financial reports to the RDM Recommends and evaluates cost control compliance and seeks new and innovative ways to reduce costs of labor and materials.
• Directly supervises and maintains responsibility for their unit within the department, including directing the efforts of and supervising management and other staff members.
• Participates in the development of short-term and long-term departmental goals and objectives
• Provides advice and input in matters pertaining to the administration of University-wide programs and initiatives that involve the Company.
• Provides advice and input in managing strategic plans and the development of integrated programs.
• At the discretion of the RDM, serves as liaison and assists in the coordination of activities across departments to ensure that departments are not working at cross purposes to others.
• Monitors, evaluates and provides advice on process development, compliance and internal controls and provides information and reporting to management.
• Advises with developing, and implementing new policies or revisions to existing policies.
• Stays abreast of developments in the field and participates in training and professional development sessions.
• Serves on various committees and user groups as requested.

Preferred Qualifications:

• Minimum Four year college degree
• Five to tenyears progressivePOM management & leadershipexperienceand a proven record of cost containment in a large complex organization.
• Experience in College/University Facility required.
• Leader who is visionary with strong management, planning and communications skills. Must have the ability to see and understand the inter-connections between various operating units.
• General business acumen.
• Excellent interpersonal skills.
• High Customer Service and quality attitude, with great communication skills.
• Public speaking skills.
• Ability to multi-task and establish priorities.
• Ability to maintain organization in a fast paced, changing environment.
• Exhibits initiative, responsibility, flexibility and leadership.

Associates at Bon Appétitare offered many fantastic benefits.

Full-time and part-time positions offer the followingbenefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance
• Accident Insurance
• Hospital Indemnity Insurance
• Legal Services
• Choice Auto and Home Program

Full-time positions also offer the following benefits

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Applications are accepted on an ongoing basis.

Bon Appetit maintains a drug‑free workplace.