Director of Operations, Government Services

Allied Universal; Washington; On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Paid holidays

Vacation accrual

Job summary

Allied Universal is seeking a Director of Operations, Government Services in Washington DC. This role ensures compliance with contracts, regulations, and corporate requirements while providing operational leadership across federal, state, and local portfolios.

The Director will liaise with authorities, drive improvements, and support growth in aviation, transit, and municipal sites. The position emphasizes mentoring, incident management, and stakeholder engagement, with a strong focus on

Qualifications

• Bachelor's degree or higher in a related field as required.

Responsibilities

• Provide operational leadership and compliance oversight across government portfolios.
• Mentor program leadership teams and support training development.
• Assist with transitions, training, and quality assurance for readiness and compliance.
• Respond to incidents at client locations ensuring continuity and compliance.
• Act as liaison with contracting authorities and client representatives.
• Provide updates to stakeholders and support business development with compliance guidance.
• Oversee contract compliance for state and local government contracts.
• Create and maintain systems for audits, reporting, and subcontractor oversight.
• Identify and implement process improvements to strengthen compliance and operations.

Skills

Leadership

Regulatory compliance

Contract management

Interpersonal skills

Negotiation

Time management

Initiative

Education

Bachelor's degree in Business Administration, Criminal Justice, or related field

Associate's degree with 5+ years of management experience

High school diploma with 7+ years of management experience

Tools

Microsoft Office

Job description

Director of Operations, Government Services

Job Locations

US-DC-Washington

Overview

Company Overview:

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Allied Universal is hiring a Director of Operations, Government Services for the Washington DC Branch Office. The Director of Operations is responsible for ensuring compliance with all contractual, regulatory, and corporate requirements while also providing operational support across Allied Universal's Federal, State and Local Government portfolios. The Director of Operations integrates compliance oversight with operational leadership to strengthen client relationships, enhance service delivery, and support business growth in diverse environments including aviation, maritime, transit, and municipal sites. The Director will serve as a liaison for branch/regional operations with contracting authorities and client representatives and drive continuous improvement initiatives.

Salary Range: $75,000-$105,000 + Annual and Quarterly Bonuses + Auto Allowance/Fuel Card

Location: Washinton DC (Onsite)

Security Clearance: Active DoD Secret Clearance strongly preferred. Candidates without an active clearance may be considered if eligible to obtain and maintain a DoD Secret Clearance. Contract personnel must ultimately meet applicable clearance requirements.

RESPONSIBILITIES:

Operational Support and Leadership

• Partner with operations teams to ensure successful service delivery, contract performance, and financial outcomes
• Support regional and local leaders by providing operational guidance, regulatory interpretations, and contract-specific solutions
• Serve as a mentor to program leadership teams, fostering professional growth, leadership development, and knowledge transfer across the organization
• Assist with transitions, training development, and quality assurance to ensure operational readiness and compliance
• Respond to and support management of critical incidents at client locations, ensuring compliance and operational continuity

Client and Stakeholder Engagement

• Act as liaison with contracting authorities, client representatives, and internal leadership
• Provide operational and compliance updates to internal and external stakeholders, ensuring transparency and accountability
• Participate in industry specific organizations to expand industry leadership
• Support business development efforts through compliance guidance, operational insight, and proposal contributions

Contract Compliance

• Oversee contractual and corporate compliance for key state and local government contracts
• Establish and maintain systems for compliance tracking, audits, reporting, and subcontractor oversight
• Create and maintain repositories of contract files and compliance records

Continuous Improvement

• Identify, recommend, and implement process improvements that strengthen both compliance and operational performance
• Support audits, inspections, and after-action reviews to ensure lessons learned are applied across the portfolio

QUALIFICATIONS (MUST HAVE):

• Must possess one of the following:
  • Bachelor's degree in Business Administration, Criminal Justice, or related field
  • Associate's degree in Business Administration, Criminal Justice, or related field with a minimum of five (5) years of personnel and program management experience
  • High school diploma or equivalent with a minimum of seven (7) years of personnel and program management experience
• Current driver's license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)
• Experience with creating invoices for highly regulated accounts
• Must be eligible to obtain and maintain a DoD Secret Clearance.
• Minimum two (2) years of security leadership experience managing teams at government cleared sites
• Minimum three (3) years of experience within military, law enforcement or security fields
• Government contracting knowledge, including procurement rules, auditioning requirements, and contract administration at state, local, or federal levels
• Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
• Must be highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology
• Able to use good independent judgment and discretion
• Strong interpersonal skills with ability to influence, negotiate, and build operational and compliance partnerships

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Prior experience in state/local government contracting for aviation, maritime, or transit sectors
• Professional certifications (ACE, ASC, FSO, CSO, CPP)
• Active or prior security clearance
• Familiarity with Allied Universal product lines and services
• Ability to travel to client locations and Allied Universal offices within the Washongton DC/Reston areas
• Active participation in relevant professional organizations
• Commitment to ethical practices, confidentiality, and regulatory compliance

BENEFITS:

• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.