Director of Operations (Bilingual Outpatient Surgical Clinics)

Mia-Aesthetic; Austin (TX); On-site; USD 140,000 - 200,000; Full time

Job summary

Mia Aesthetics is seeking a Director of Clinical Operations to oversee and optimize performance across surgical centers. This role includes training Clinical Managers, conducting onsite visits, and ensuring all licenses and accreditations are current.

The position requires strong leadership, bilingual English/Spanish abilities, and deep healthcare operations experience to drive excellence and patient-first service across centers.

Qualifications

• Leadership experience managing clinical operations or clinics.
• Experience in training and coaching managers.
• Experience in healthcare facility management and risk.
• Bilingual English/Spanish required.

Responsibilities

• Train and coach Clinical Managers on key responsibilities.
• Travel to assigned centers for onsite training and evaluation.
• Ensure licenses and accreditations are current and compliant.
• Collaborate with Compliance to meet AAAASF regulations.
• Set up vendor accounts and manage supplier relationships.
• Drive employee engagement and retention.

Skills

Leadership

Change management

Communication

Business acumen

Team collaboration

Bilingual English/Spanish

Education

Bachelor’s degree in business and/or healthcare

Job description

Description

Mia Aesthetics is a leading provider in plastic surgery services with a growing top-tier staff of plastic surgeons, expanding locations nationwide, and well over 150,000 satisfied patients. Our mission is to bring beauty and cost-efficiency into reality. At Mia Aesthetics we provide the highest quality plastic surgery, all at affordable prices.

• Our Core Values: Patients First, Collaborate Openly, Respect for Others, and Execute with Purpose.

Position Overview

The Director of Clinical Operations responsible for ensuring assigned surgical centers and initiatives are operated within performance and regulatory objectives.

• Provides training and coaching to Clinical Managers on key job responsibilities while fostering strong working relationships built on ongoing communication and trust
• Travels and performs onsite visits to assigned surgical centers for the purpose of training, evaluation, implementation as needed
• Ensures all surgical centers in a designated geography, current and future, have the proper licenses and accreditations in a timely manner
• Collaborates with our Compliance Specialist to drive adherence to compliance requirements in accordance with state and AAAASF regulations
• Sets up accounts with local vendors (i.e., cleaning, biomedical waste removal)
• Manages for employee retention to keep team members motivated and drives employee engagement

Requirements

• Strong leadership skills including change management and employee engagement
• Excellent verbal and written communication skills in training, coaching and performance management opportunities
• Strong business acumen with the know-how on driving operational excellence and excellent customer service
• Excellent team player with thought leadership skills
• Bachelor’s degree in business and/or healthcare related preferred
• 3+ years practice management experience in a management level position
• Experience in a healthcare environment including clinic operations, financial management, quality management and risk management in a medium size medical facility
• Bilingual (English/Spanish)

Mia Aesthetics is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. All applicants must be eligible to work in the United States.