Operations Supervisor (Director of Operations) - AMIkids Gateways

AMIkids, Inc.; Columbia (SC); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Growth Opportunities

Health Benefits

Paid Holidays and PTO

Wellness Benefits

Retirement Plans

Job summary

A youth care organization in Columbia, SC is seeking a Director of Operations to lead and supervise Youth Care Specialists. The role includes ensuring adherence to operational policies, managing day-to-day activities, and fostering a safe environment for youth. The ideal candidate will have a Bachelor's degree and relevant supervisory experience. This position offers growth opportunities, health benefits, and a supportive work culture.

Qualifications

• Minimum one year of supervisory experience, two years preferred.
• Minimum of one year experience within an educational or youth service program.
• Experience in educational or youth service programs, preferably with troubled youth.

Responsibilities

• Supervise youth and staff according to policies, acting as a role model.
• Coordinate daily staffing schedules to maintain coverage.
• Oversee program activities and ensure appropriate youth to staff ratio.
• Conduct youth and property searches for unauthorized items.
• De-escalate incidents and notify leadership.
• Foster effective teamwork and positive youth interactions.
• Lead staff meetings and provide ongoing training and development.
• Offer constructive feedback and evaluate team performance.
• Serve as liaison between internal and external stakeholders.
• Participate in recruitment processes.

Skills

Leadership

Interpersonal communication

Staff supervision

Problem-solving

Education

Bachelor’s Degree in Business Administration or related field

Bachelor’s Degree in Education or related field

Job description

Director of Operations - AMIkids Gateways

Job Category: Prog Operations

Requisition Number: DIREC002900

• Posted : December 23, 2025
• Full-Time
• On-site

Locations

Showing 1 location

Gateways
1748 Shivers Rd
Columbia, SC 29210, USA

AMIkids makes a positive difference in kids' lives every day. Many of our kids have faced challenges in school and are involved with the legal system; we are giving them the opportunity to turn their lives around. For over 50 years, we have encouraged kids to make positive changes in their lives.

We seek a Director of Operations to provide leadership to the Youth Care Specialists and direct care Supervisors to ensure alignment with established Program operations policies, procedures and protocol. Provide supervision for youth served in a safe and secure environment. Assist in the management of the day-to-day operations of the Program.

If this "WHY" resonates with you, you may have a place on our AMIkids team as the Director of Operations.

• Supervise youth and staff in accordance with established policies and procedures, serving as an advisor and positive role model
• Coordinate daily staffing schedule; ensure coverage is maintained within required ratio
• Oversee/supervise Program activities and field trips; ensure appropriate youth to staff ratio in accordance with contractual requirements
• Execute/oversee and adhere to established safety and security policies and procedures; conduct youth and property searches for unauthorized items
• De-escalate youth altercations and incidents, using authorized methods and notify leadership
• Establish effective interpersonal communication skills encouraging positive cooperation; and increasing Team Member’s successful and meaningful interactions with youth
• Plan and conduct regular staff meetings to include interactive open communication for the dissemination of information
• Provide on-going training and development opportunities for Team Members, to include continued development regarding effective communication with youth
• Provide constructive feedback and evaluate performance of direct reports for Team Member’s continued growth
• May act as liaison between internal and external stakeholders
• Participate in recruiting process

Role requirements:

• Bachelor’s Degree in Business Administration, Education or related field
• Minimum one (1) year supervisory experience, two (2) years preferred
• Minimum of one (1) year experience within an educational or youth service program, preferably working with troubled youth

Perks and Benefits:

What we offer to our Team Members are: Growth Opportunities (we develop our leaders from within); Health Benefits to eligible full-time employees, Paid Holidays and PTO, Wellness Benefits (EAP, Health Coaching), Retirement Plans (yes more than 1) and more! Check out our website to learn more about what we offer! https://amikids.org/careers/#employee-benefits

Qualifications

Skills

Behaviors

Motivations

Education

Preferred

Bachelors or better in Business Administration or related field.

Bachelors or better in Education or related field.

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.