Director of Operations

TGC Group; Wichita (KS); On-site; USD 120,000 - 180,000; Full time

Job summary

The Director of Operations (DOO) at TGC Group oversees all hotel operations within our Wichita, Kansas footprint, driving revenue growth while maintaining safety, cleanliness and guest service standards.

This senior leader guides on-site teams, sets performance targets, ensures staffing, onboarding and training, and partners with General Managers to optimize GOP, RevPAR and guest satisfaction across the brand portfolio.

Qualifications

• Proven experience in senior leadership roles, particularly in operations management.
• Strong skills in strategic planning and project management.
• Demonstrated ability in negotiation and business development.
• Expertise in process improvement methodologies.
• Exceptional management and leadership capabilities to drive team performance and operational excellence.

Responsibilities

• Reviews revenue results to plan each day, ensures maximum yield on the rented rooms and ancillary services.
• Ensures all employees go through an onboarding that lends towards high performance and retention.
• Maintains an ADR that is competitive while maintaining optimum occupancy.
• Provides the GM guidance, resources and tools that help meet revenue goals while also managing expenses and exceeding GOP targets.
• Educates the GMs on target RevPAR index to ensure revenue targets are met.
• Creates an operating environment that assures consistent guest satisfaction and interacts with guests on a regular basis to determine their level of satisfaction with guest services and facilities.
• Maintains hotel operations consistent with TGC and Brand Standards.
• Reviews expenses regularly with the GM to ensure budgets are accurate and GOP targets can be met.
• Monitors daily reports to ensure hotel is meeting target revenue and occupancy and ensure no balances due.
• Regularly inspect guest rooms and public spaces, indoor and outdoor, to ensure high quality standards are met.
• Responsible for knowing property emergency procedures. OSHA Workplace Standards and ensures all team members are trained to act in a safe manner at all times and know what to do in the event of an emergency or accident at the property.
• Ensures a viable key control program is in place in all property departments, with documentation.
• Establishes and maintains a pro-active human resource function to ensure a fully staffed hotel, and that employee selection, onboarding, motivation, training and development, wage and benefits administration, are always in compliance with established labor regulations.
• Ensures proper uniform standards are followed
• Understands the government regulations affecting hotel’s operations, ensuring hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority.
• Review employee training to ensure all training requirements are met.

Skills

Senior leadership

Strategic planning

Negotiation

Process improvement

Leadership capabilities

Job description

The Director of Operations (DOO) is responsible to be available to travel and oversee all aspects of the hotels in accordance with our core principles of clean, safe, and friendly. A driving goal is to grow revenue through occupancy at the optimum rate, thus exceeding the budgeted net operating income while maintaining brand and guest service standards, including the maximization of financial performance, guest satisfaction, and staff development within established TGC Hospitality Management standards. The DOO may be responsible for the hiring, training, and supervision of all hotel staff. This position is also a safeguard for the company against the loss of a General Manager at any of our hotels until a permanent candidate can be hired.

TGC Corporate office is located in Wichita, Kansas. Candidates must be within driving distance of at least one TGC managed hotel. See tgcgroup.net for locations.

Essential Duties and Responsibilities:

Revenue

• Reviews revenue results to plan each day, ensures maximum yield on the rented rooms and ancillary services
• Ensures all employees go through an onboarding that lends towards high performance and retention
• Maintains an ADR that is competitive while maintaining optimum occupancy.
• Provides the GM guidance, resources and tools that help meet revenue goals while also managing expenses and exceeding GOP targets.
• Educates the GMs on target RevPAR index to ensure revenue targets are met.

Operations

• Creates an operating environment that assures consistent guest satisfaction and interacts with guests on a regular basis to determine their level of satisfaction with guest services and facilities.
• Maintains hotel operations consistent with TGC and Brand Standards.
• Reviews expenses regularly with the GM to ensure budgets are accurate and GOP targets can be met.
• Monitors daily reports to ensure hotel is meeting target revenue and occupancy and ensure no balances due.
• Regularly inspect guest rooms and public spaces, indoor and outdoor, to ensure high quality standards are met.
• Responsible for knowing property emergency procedures. OSHA Workplace Standards and ensures all team members are trained to act in a safe manner at all times and know what to do in the event of an emergency or accident at the property.
• Ensures a viable key control program is in place in all property departments, with documentation.
• Establishes and maintains a pro-active human resource function to ensure a fully staffed hotel, and that employee selection, onboarding, motivation, training and development, wage and benefits administration, are always in compliance with established labor regulations.
• Ensures proper uniform standards are followed
• Understands the government regulations affecting hotel’s operations, ensuring hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority.
• Review employee training to ensure all training requirements are met.

Qualifications

• Proven experience in senior leadership roles, particularly in operations management.
• Strong skills in strategic planning and project management.
• Demonstrated ability in negotiation and business development.
• Expertise in process improvement methodologies.
• Exceptional management and leadership capabilities to drive team performance and operational excellence.