Director of Operations

Wittmann USA Inc; Torrington (CT); On-site; USD 120,000 - 160,000; Full time

Job summary

Wittmann USA Inc. is seeking a Director of Operations to oversee the Robot & Automation production and related departments in Torrington, CT.

The role ensures efficient day-to-day management and strong performance across manufacturing, purchasing, parts, and inventory teams. The position requires leading strategic planning, budgeting, and process improvements, with a focus on safety, quality, and customer satisfaction.

Qualifications

• Bachelor's degree in a relevant field required; master's degree preferred.
• Extensive and diversified background with at least 10 years of related experience.

Responsibilities

• Oversee Robot and Automation manufacturing, purchasing, parts and inventory departments, ensuring each is reaching goals set by departmental and company leadership.
• Plans, directs, controls, implements, evaluates, monitors, and forecasts budgets and cost of sales in the division to achieve financial objectives.
• Communicates and explains new directives, policies, or procedures to managers; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale.
• Improve customer service and satisfaction through policy and procedural changes.
• Leads coordination and integration of efforts among operations, engineering, technology, and customer service divisions to produce smoother workflow and more cost-effective business processes.

Skills

Leadership

Strategic planning

Finance knowledge

Communication

Management

MS Office

Organization

Analytical thinking

Process improvement

Long-term planning

Education

Bachelor's degree

Master's degree

Job description

Description

WITTMANN is a global leader in delivering innovative solutions for plastic processors, offering an extensive range of technologies including robot automation, injection molding machines, and auxiliary equipment for material handling, drying, and temperature control. With its ONE STOP SHOP approach, WITTMANN provides fully integrated systems tailored to customer needs by combining its advanced technologies seamlessly. Backed by a worldwide sales and service network, the company is renowned for its award-winning local service and support.

Job Summary:

The Director of Operations will oversee the day-to-day activities of the Robot & Automation production, ensuring that the organization is managed and performing efficiently and effectively.

Supervisory Responsibilities:

• Participate in the hiring and training of departmental managers.
• Organizes and oversees the work and schedules of departmental managers.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees as needed and in accordance with company policy.
• Managing internal workflow tools.

Duties/Responsibilities:

• Establishes quantitative and qualitative metrics, guidelines, and standards by which the company's efficiency and effectiveness can be evaluated; identifies opportunities for improvement.
• Reviews, analyzes, and evaluates business procedures.
• Implement policies and procedures that will improve day-to-day operations.
• Ensure work environments are adequate and safe.
• Oversee Robot and Automation manufacturing, purchasing, parts and inventory departments, ensuring each is reaching goals set by departmental and company leadership.
• Plans, directs, controls, implements, evaluates, monitors, and forecasts budgets and cost of sales in the division to achieve financial objectives.
• Communicates and explains new directives, policies, or procedures to managers; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale.
• Improve customer service and satisfaction through policy and procedural changes.
• Leads coordination and integration of efforts among operations, engineering, technology, and customer service divisions to produce smoother workflow and more cost-effective business processes.
• Projects a positive image of the organization to employees, customers, industry, and community.
• Reduce lead-time
• Increase weekly throughput, i.e. "robots per week built".
• Performs other related duties as assigned.

Requirements

Required Skills/Abilities:

• Strong leadership skills to motivate cross sectional teams, guise department managers, and build a cohesive company culture.
• Strategic Planning connecting day-to-day execution with the organization's broader financial and operational objectives.
• Thorough understanding of practices, theories, and policies involved in business and finance.
• Superior verbal and written communication and interpersonal skills.
• Superior managerial and diplomacy skills.
• Extremely proficient in Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Excellent analytical, decision-making, and problem-solving skills.
• Thorough understanding of the policies and practices used in the manufacturing division.
• Firm grasp on Process and Continuous Improvement
• Ability to set long-term goals and communicate them to others.
• Ability to motivate and organize multiple efforts to accomplish goals.

Education and Experience:

• Bachelor's degree in a relevant field required; master's degree preferred.
• Extensive and diversified background with at least 10 years of related experience.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift to 15 pounds minimum at times.
• Must be able to travel Internationally

Compensation & Benefits

We offer a competitive compensation and benefits package, including bonus/incentive opportunities, health and dental coverage, voluntary insurance, retirement benefits with company match, paid time off, and opportunities for professional development.