Director of Operations

Island-Hospitality-Management; Sunnyvale (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Healthcare including Medical, Dental,和

Vision Insurance

HSA & FSA plans available

Dependent care FSA

Identity Theft Protection Insurance

Transit & Parking benefits

Pet Insurance

Paid Time Off and Wellness incentives

Employee Assistance Program

Wellness subscriptions

Paid Sick and Vacation Time

Family Leave

401(k) Retirement plan with company匹配

Job summary

Island Hospitality seeks a Director of Operations in Sunnyvale, CA to supervise Housekeeping and Front Desk, ensuring guest satisfaction and high standards of service and quality. The role requires flexible scheduling and strong leadership to align operations with budgets and forecasts.

You will train staff, manage HR functions, and work with other departments to keep operations running smoothly. Key focus is on delivering exceptional guest experiences, optimizing workflows, and maintaining

Qualifications

• Experience in hotel operations and guest service leadership.
• Ability to supervise multiple departments and manage schedules.
• Strong customer service focus with ability to train staff on service standards.
• Proven ability to handle high-pressure situations and maintain quality.
• Experience with POS and PMS systems is advantageous.

Responsibilities

• Oversee Housekeeping and Front Desk to ensure guest satisfaction.
• Ensure service and product quality standards are met or exceeded.
• Coordinate schedules, budgets, and forecasts for teams.
• Train staff on cash handling, inventories, and receivables procedures.
• Assist check-in/check-out, provide guest information, and handle inquiries.
• Collaborate with other departments to ensure smooth operations.
• Monitor bookings and manage oversell situations with front desk.

Job description

Description

As our Director of Operations, you will supervise the Housekeeping and Front Desk Departments. You will be responsible for ensuring the overall success of the front desk, guest satisfaction, and product quality standards are being met or exceeded.

This position may require flexible scheduling availability.

Requirements

Job Requirements:

• Ensure that departments achieve or exceed guest's service expectations
• Prepare team member schedules in accordance with budgets and business forecasts
• Ensure hotel staff is training in financial control procedures for cash, vouchers, inventories, and receivables and that the procedures are regularly followed
• Recommend local attractions and restaurants for guests to visit
• Inform guests of all hotel services and amenities
• Assist check-in/check-out procedures, telephone procedures, hotel amenities, and computer systems
• Manage human resources functions including recruiting, hiring, onboarding, performance evaluations, training, and disciplinary actions
• Work with other departments to ensure operations are running smoothly in tandem with one another
• Monitor daily bookings to coordinate with the front desk team and guests when the hotel is oversold on specific room types

Job Qualifications:

• Ability to operate hotel POS and PMS Systems
• Ability to multitask, prioritize and manage time
• Highly motivated team player with strong initiative and desire for achievement
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
• Ability to work well in stressful situations
• Readily available and approachable for all guests while providing excellent guest service
• Valid Driver's License is preferred

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

Training:

Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

Team Member Wellness Program:

How We Thank You For All You Bring To The Team

Rewarding Benefits Package:

• Healthcare including Medical, Dental, and Vision Insurance
• HSA & FSA plans available!
• Dependent care FSA
• Identity Theft Protection Insurance Commuter benefits including transit & parking
• Pet Insurance
• PTO and Payroll Incentives for Annual Wellness Exams
• Employee Assistance Program
• Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
• Paid Sick and Vacation Time
• Family Leave
• 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution

Rewarding Hard Work:

• Incentive based bonus program
• Free room nights at our hotels and employee discounts within your hotel brand
• Discounts for friends and family within your hotel brand
• Team Member recognition and bonus
• Discounted tickets to theme parks, musical, movies, and more through Tickets at Work
• Career Growth through our in-house training program with a path personalized to your desired goals
• Referral bonus program to ANY of our locations

Equal Opportunity Employer

Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.