Director of Operations

Boca Recovery Center; Springfield (MA); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Competitive salary

Full benefits

Professional development

Mission-driven environment

Impactful work

Job summary

Boca Recovery Center in Springfield, MA seeks a Director of Operations to lead facility support services, housing, transportation, and safety operations.

You will supervise housing staff, coordinate across departments, ensure compliance with safety, infection control, and HIPAA, and report to the Chief Administrative Officer.

Join a mission-driven team offering competitive salary, full benefits, and professional development opportunities.

Qualifications

• Minimum 2 years of supervisory experience in healthcare or operations.
• Experience managing support services in a regulated environment.
• Proficiency in Microsoft Office and Paychex systems.

Responsibilities

• Oversee daily operational functions across facilities, housing, transportation, and dining.
• Lead hiring, onboarding, training, and performance reviews for supervised departments.
• Maintain records, payroll entries, audits, and compliance documentation.
• Ensure safety, infection control, and environmental care protocols.

Skills

Leadership

Communication

Organizational skills

Safety regulations

Confidentiality

Education

High School Diploma or GED

4-year degree preferred

Healthcare administration training

Tools

Microsoft Office

Paychex

Job description

Boca Recovery Center Website

Location: On Site – Springfield, MA

Department: Operations

Reports to: Chief Administrative Officer

Salary: Competitive, based on experience

About Us

Founded in 2016, Boca Recovery Center is a nationally recognized addiction treatment provider specializing in substance use disorders and co-occurring mental health conditions. With locations in Florida, New Jersey, Indiana, and Massachusetts; we deliver evidence-based clinical care in a supportive, structured environment. Our team is committed to providing trauma-informed, client-centered services that promote lasting recovery.

Position Overview

The Director of Operations plays a pivotal leadership role in maintaining and enhancing the daily functioning of the facility. This position is responsible for leading support services such as housing, transportation, housekeeping, and general facility management. The DOO ensures the smooth integration of operational processes, employee performance, and regulatory compliance while serving as the facility’s Safety Officer.

Key Responsibilities

• Oversee daily operational functions, including facilities, housing staff, transportation, culinary services, and maintenance.
• Supervise and support Housing Staff, including Behavioral Health Technicians (BHTs), Chefs, Housekeeping, and Drivers.
• Collaborate with department directors to support cross-functional coordination, strategic planning, and safety initiatives.
• Conduct daily planning meetings with Nursing and Clinical Directors to align on operations-related needs.
• Lead hiring, onboarding, training, evaluations, and performance management for supervised departments.
• Maintain documentation, shift reports, payroll entries (Paychex), audits, and other essential records accurately and on time.
• Ensure compliance with all safety, infection control, and environmental care protocols.
• Respond to and manage facility-level concerns, complaints, and maintenance needs.
• Coordinate ordering and inventory of facility-specific food and supplies.
• Participate in state audits, accreditation inspections (e.g., Joint Commission), and serve as the Safety Officer.
• Track admissions, maintain logs, and ensure equitable access and accommodation for all clients.
• Uphold confidentiality and compliance with HIPPA, and organizational policies.

Requirements

• Education:
• High School Diploma or GED required; vocational or 4-year degree preferred.
• Additional training or education in healthcare administration, operations, or business is a plus.

Experience

• Minimum 2 years of supervisory experience in a healthcare, residential, or operations-related setting.
• Experience managing support services in a regulated environment strongly preferred.
• Proficiency in Microsoft Office and electronic systems (e.g., Paychex).

Certifications

• CPR Certification required (or willingness to obtain upon hire).
• Valid driver’s license and the ability to pass background checks and drug screening.

Knowledge & Skills

• Familiarity with safety regulations, infection control, and workplace policies (e.g., OSHA, Joint Commission).
• Effective written and verbal communication skills.
• Strong organizational, decision-making, and leadership capabilities.
• Sensitivity to diverse populations and understanding of workplace ethics and boundaries.
• Knowledge of confidentiality standards, workplace violence prevention, and client-centered protocols.

Benefits

What We Offer-

• Competitive salary based on experience
• Full benefits package (Medical, Dental, Vision, PTO, etc.)
• Professional development opportunities
• Supportive and mission-driven work environment
• The chance to make a lasting impact in the lives of clients and their families

Join a team where operational excellence meets purpose-driven leadership.