Director Of Operations

Nice Guys Delivery, Inc.; San Rafael (CA); On-site; USD 140,000 - 190,000; Full time

Job summary

Nice Guys Delivery, Inc. is seeking a Director of Operations to oversee the day-to-day operations of the Fleet, Dispatch, and Inventory departments and to provide direct leadership to the managers of all three teams.

The ideal candidate is a strong operational leader capable of managing managers, making decisions, creating accountability, and coordinating multiple operational functions. The role requires a proven track record in operations leadership, staffing, scheduling, and process

Qualifications

• 5+ years of operations management experience in delivery, transportation, logistics, dispatch, inventory, purchasing, or similar.
• Experience directly managing supervisors or managers preferred.
• Strong leadership and people-management skills.
• Experience with scheduling, staffing, labor management, and operational planning.
• Experience with inventory management, purchasing, or vendor relationships preferred.
• Ability to manage multiple departments and competing priorities.
• Strong problem-solving and decision-making skills.
• Excellent written and verbal communication; collaborate with ownership and HR.
• Ability to implement operational procedures and processes.

Responsibilities

• Provide direct leadership and oversight to the Fleet Manager, Dispatch Manager, and Inventory Manager.
• Establish expectations and hold department managers accountable for performance and operations.
• Oversee staffing and scheduling across Fleet, Dispatch, and Inventory to ensure appropriate coverage.
• Review labor needs and costs; manage staffing levels and overtime.
• Ensure all three departments follow company policies, SOPs, and procedures.
• Identify operational issues and implement solutions with managers.
• Improve communication, coordination, and workflow across departments.
• Monitor performance, productivity, attendance, and efficiency.
• Lead regular meetings with managers to review priorities and issues.
• Coach and develop managers and address performance or leadership concerns.
• Ensure professional communication within teams and across departments.
• Coordinate inventory operations including sourcing, purchasing, and vendor relationships.
• Review purchasing decisions to align with operational needs and budgets.
• Collaborate with HR on employee relations and performance management.
• Assist with recruiting, interviewing, and onboarding for key roles.
• Drive process improvements and resolve operational issues promptly.
• Serve as liaison between Owner and departments; provide regular updates.

Skills

Operations management

People management

Scheduling

Leadership

Communication

Problem-solving

Job description

Position Summary

The Director of Operations is responsible for overseeing the day-to-day operations of the Fleet, Dispatch, and Inventory departments and providing direct leadership to the managers of all three departments. This position serves as a key partner and right-hand operational leader to the Owner, ensuring operations run efficiently, managers are held accountable, and the departments work together effectively.

The ideal candidate is a strong operational leader and people manager who is comfortable managing managers, making decisions, solving problems, creating accountability, and coordinating multiple operational functions.

Essential Duties and Responsibilities

• Provide direct leadership and oversight to the Fleet Manager, Dispatch Manager, and Inventory Manager.
• Establish clear expectations and hold department managers accountable for performance, communication, follow-through, and department operations.
• Oversee staffing and scheduling across Fleet, Dispatch, and Inventory to ensure appropriate coverage based on business needs.
• Review labor needs, overtime, staffing levels, and schedules to help manage labor costs.
• Ensure all three departments follow established company policies, procedures, and SOPs.
• Identify operational issues and work with managers to implement solutions.
• Improve communication, coordination, and workflow between Fleet, Dispatch, and Inventory.
• Monitor department performance, productivity, attendance, and overall efficiency.
• Conduct regular meetings with department managers to review priorities, staffing, performance, and outstanding issues.
• Coach and develop managers, including providing feedback and addressing performance or leadership concerns.
• Ensure managers communicate professionally and consistently with their teams.
• Promote consistent treatment, expectations, and accountability across departments.
• Provide oversight of inventory operations, including product sourcing, purchasing, inventory levels, vendor relationships, product setup, pricing, specials, and promotions.
• Review higher-level purchasing and inventory decisions and ensure inventory levels support operational and business needs.
• Ensure Inventory, Dispatch, and Fleet coordinate effectively so product availability and daily operational needs are aligned.
• Partner with HR regarding employee relations, performance management, corrective action, investigations, and terminations when necessary.
• Participate in recruiting, interviewing, hiring, and onboarding for key operational and management positions.
• Assist managers with resolving employee concerns and escape significant issues to HR or the Owner when appropriate.
• Review current processes and recommend operational improvements.
• Ensure operational and facilities-related issues are assigned, followed through on, and resolved.
• Serve as the primary operational liaison between the Owner and the Fleet, Dispatch, and Inventory departments.
• Provide the Owner with regular updates regarding staffing, performance, inventory, purchasing, labor costs, and operational concerns.
• Make day-to-day operational decisions within established authority and upscale significant business decisions to the Owner when necessary.
• Assist with special projects and other operational responsibilities as needed.

Leadership Expectations

The Director of Operations is expected to create a culture of accountability, professionalism, consistency, communication, and follow-through. This person should be comfortable stepping into difficult situations, addressing issues directly, and ensuring managers meet established expectations. The Director should balance accountability with employee development, coaching managers when appropriate while recognizing when stronger corrective action is necessary.

Qualifications

• 5+ years of operations management experience, preferably in delivery, transportation, logistics, dispatch, inventory, purchasing, fleet operations, or a similar environment.
• Prior experience directly managing supervisors or managers strongly preferred.
• Strong leadership and people-management skills.
• Experience with scheduling, staffing, labor management, and operational planning.
• Experience with inventory management, purchasing, vendor relationships, or product operations preferred.
• Ability to manage multiple departments and competing priorities.
• Strong problem-solving and decision-making skills.
• Ability to address conflict and difficult employee or management situations professionally.
• Strong written and verbal communication skills.
• Experience developing and implementing operational procedures and processes.
• Ability to work collaboratively with ownership and HR.
• Strong organizational skills and attention to follow-through.
• Comfortable working in a fast-paced environment where priorities may change.

What Success Looks Like

Success in this role means Fleet, Dispatch, and Inventory operate with clear leadership and accountability; managers understand and meet expectations; staffing and scheduling align with business needs; inventory and purchasing support operations; issues are resolved promptly; and fewer day-to-day operational matters require direct involvement from the Owner. The goal is to create a stronger management infrastructure and provide the Owner with a trusted operational leader who can oversee these departments and ensure expectations are consistently carried out.