Director of Operations

The Parking Guys; Nashville (TN); On-site; USD 68,000 - 90,000; Full time

Benefits offered by this job

Sign-on bonus

Profit sharing

Room to grow with the company

Job summary

The Parking Guys in Nashville seeks a Director of Operations to run our parking and valet operations across Tennessee, Georgia, Alabama, and Kentucky. You will lead Site Managers and Parking Lot Managers, report to the CEO, and own the performance of multiple sites with a strong emphasis on accountability and results.

We value ownership, clear reporting, and proactive problem solving. Expect a structured reporting cadence, opportunities to grow, and a direct line to leadership as we scale across

Qualifications

• 5+ years in operations management, ideally parking/valet/hospitality/transport/field services
• Experience running multiple sites or multi-state teams
• Record of building accountability, systems, and clear reporting
• Strong with numbers: budgets, P&L, labor, and payroll
• Organized, self-directed, and calm under pressure
• Comfortable with scheduling, reporting, and spreadsheet/software tools

Responsibilities

• Oversee parking, valet, and lot operations across markets in TN, GA, AL, KY
• Hire/train Site Managers, Parking Lot Managers, and field teams
• Staffing and scheduling at every location, including day/evening/event shifts
• Manage client and property manager relationships; resolve issues before CEO involvement
• Oversee operating budgets, labor cost, payroll accuracy and site profitability
• Handle cash, revenue reconciliation, and loss prevention; ensure safety/compliance

Skills

Operations management

Multi-site leadership

Budgeting & P&L

Scheduling & reporting

People management

Job description

The Parking Guys is hiring a Director of Operations to run our parking and valet operation across every market we serve: Tennessee, Georgia, Alabama, and Kentucky, with new markets launching. You will be based in Nashville, lead our Site Managers and Parking Lot Managers, and report directly to the CEO.

This role comes down to one word: ownership. You track every site, every shift, and every open issue. You solve problems before they reach the CEO, and you report results on a set schedule. Outside of those reports, the CEO hears from you only for true emergencies.

What you'll own

• Parking, valet, and lot operations in every state and market we serve
• Hiring, training, and holding accountable Site Managers, Parking Lot Managers, and field teams
• Staffing and schedule coverage at every location, including day, evening, and event shifts
• Client and property manager relationships, with issues resolved before they reach the CEO
• Operating budgets, labor cost, payroll accuracy, and site profitability
• Cash handling, revenue reconciliation, and loss prevention
• Safety, compliance, incident reports, and damage claims
• Launching new sites and markets to the same standard
• Tracking every open issue, task, and metric across the operation

How you'll report

• A daily flash by 9:00 AM CT: yesterday's coverage, call-outs, incidents, and anything that needs a decision today
• A weekly operations report every Monday: staffing, revenue, labor, payroll accuracy, incidents and claims, client issues, and open items
• Every problem comes with your recommended solution. No surprises.
• Managers report to you. You are the single operations channel to the CEO.
• Emergencies (an injury, vehicle damage, police on site, a client at risk) go to the CEO right away.

What we're looking for

• 5+ years in operations management, ideally parking, valet, hospitality, transportation, or field services
• Experience running multiple sites or multi-state teams
• A record of building accountability, systems, and clear reporting
• Strong with numbers: budgets, P&L, labor, and payroll
• Organized, self-directed, and calm under pressure
• Comfortable with scheduling, reporting, and spreadsheet and software tools
• Valid driver's license, clean driving record, and ability to travel to sites in other states (up to 30%)
• Background check and drug screen after a conditional offer

Pay and growth

• $67,900 starting salary
• $1,000 sign-on bonus, paid after 90 days of employment
• A performance review every 60 days; each review can earn a raise, up to $90,000
• At $90,000, eligibility for profit sharing (terms in writing)
• Real authority to run and shape a growing multi-state operation
• A direct line to the CEO and room to grow with the company

The Parking Guys is an equal opportunity employer.