Director of Operations

The Well; Melville (NY); On-site; USD 125,000 - 175,000; Full time

Benefits offered by this job

401(k) with profit sharing

Medical, dental and vision insurance

Life insurance

Summer schedule

Job summary

The Well, a growing Long Island-based hybrid RIA, seeks a Director of Operations to lead and scale its operations team, building processes and systems for the next growth phase. This hands-on leader reports to senior leadership and maintains high visibility across the firm.

You will standardize procedures, manage billing and reporting, and oversee PM tech adoption, custodial relationships, and post-acquisition onboarding. This is an in-office role with a fast-paced, collaborative culture.

Qualifications

• Background in the RIA or wealth management industry.
• 8+ years of hands-on experience with portfolio management, trading and CRM technology at a financial services firm.
• Experience managing or leading a team.
• Track record of building operational processes from the ground up and scaling them.
• Strong organization and ability to juggle competing priorities.
• Collaborative style with cross-department work experience.
• Comfort leading change in a growing organization.
• Working knowledge of RIA compliance requirements.
• Experience integrating acquisitions or managing advisor transitions.

Responsibilities

• Lead daily operations and ensure workflows, priorities and resources stay aligned across the firm.
• Manage the operations team: hire, train, set goals and develop staff.
• Review current processes, identify gaps, and design scalable workflows.
• Standardize SOPs and build tasks/automation in CRM and portfolio management platforms.
• Create and maintain written procedures and policy documentation.
• Own the client billing process end-to-end, including fee schedules and householding, with automation.
• Oversee monthly performance reporting and the quarterly fee process with custodians.
• Serve as the in-house expert and troubleshooter for operations and PM technology, track adoption.
• Manage custodians and outside partners relationships, including third-party managers.
• Supervise trade operations and ensure data accuracy across systems.
• Lead DD and onboarding for acquired practices onto the firm’s platform.

Skills

RIA/wealth management background

Portfolio management experience

Trading systems familiarity

CRM technology

Team leadership

Process design and scaling

Organization and prioritization

Cross-department collaboration

RIA compliance knowledge

Acquisition integration experience

Tools

CRM platforms

Portfolio management software

Trading and billing systems

Job description

Our client, a growing hybrid RIA on Long Island, is looking for a Director of Operations to lead its operations team and build it out. The firm has grown fast, both organically and through acquisitions. It needs a hands‑on leader who can manage daily operations while building the systems and processes that will support the next stage of growth. The role reports directly to senior leadership and has a lot of visibility across the firm.

What You’ll Do

• Lead daily operations and make sure workflows, priorities and resources stay aligned across the firm
• Manage the operations team: hire, train, set goals and develop staff
• Review current processes, find gaps and design workflows that can grow with the firm
• Standardize operational procedures across the organization, including building tasks and automations in the CRM and portfolio management platforms
• Create and maintain written procedures and policy documentation
• Own the client billing process from start to finish, including fee schedules and householding, with an eye toward automation
• Oversee monthly performance reporting and the quarterly fee process with custodians
• Act as the in‑house expert and main troubleshooter for the firm’s operations and portfolio management technology, and track how well the team is adopting it
• Manage relationships with custodians and outside partners, including third‑party managers and referral relationships
• Supervise trade operations and make sure account and pricing data stay accurate across systems
• Lead operational due diligence and onboarding for acquired practices so they transition smoothly onto the firm’s platform

What You Bring

Required

• Background in the RIA or wealth management industry
• 8+ years of hands‑on experience with portfolio management, trading and CRM technology at a financial services firm
• Experience managing or leading a team
• A track record of building operational processes from the ground up and scaling them
• Strong organization and the ability to juggle competing priorities
• A collaborative style and comfort working across departments
• Comfort leading change in a growing, evolving organization
• Working knowledge of RIA compliance requirements
• Experience integrating acquisitions or managing advisor transitions

Preferred

• Experience at a multi‑billion‑dollar hybrid RIA serving high‑net‑worth and institutional clients
• Experience with a major custodial platform

Compensation and Benefits

• Base salary of $125,000 to $175,000, depending on experience
• Bonus program with firm performance bonuses paid twice a year (mid‑year and year‑end) plus an individual performance bonus, totaling at least about 12% of base salary each year
• 401(k) with profit sharing: a 2% employer contribution plus a 3% safe harbor match
• Medical, dental and vision insurance
• Short- and long‑term disability coverage
• $50,000 in employer‑paid life insurance
• Additional voluntary benefit options
• Summer schedule: the office closes at 4 p.m. every Friday in the summer, and you also choose 7 summer Fridays to leave at 1 p.m.

Culture and Work Environment

This role is fully in‑office, five days a week, at the firm’s Long Island location. The firm is a mid‑sized team known for being welcoming and collaborative, where colleagues support one another. It invests in its people through regular team events and community involvement. The pace is fast, the culture is friendly, and people enjoy working there.