Director of Operations

Benchmark Human Services; Manchester (NH); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with company match

Profit sharing plans

Tuition reimbursement

Life insurance

Relocation assistance

Company laptop provided

FSA

Job summary

Benchmark Human Services in New Hampshire seeks a Residential Director of Operations to lead multiple IDD group homes and state/federal programs. You will oversee budget, quality assurance, and regulatory compliance while guiding staff across facilities.

The role requires extensive leadership experience in residential services, strong collaboration with state agencies, and a commitment to person-centered care and community integration.

Qualifications

• Bachelor's degree required; 10 years' experience with developmental disabilities, supervisory experience preferred.
• Master's degree preferred with at least five years management experience in IDD programs.

Responsibilities

• Co-manage financials with the state director, including budgets, billing, and waiver plans.
• Oversee staff across multiple residences; recruit, train, and evaluate personnel.

Skills

Residential services

Leadership

Budget management

Staff supervision

Regulatory compliance

Education

Bachelor's degree

Master's degree preferred

Job description

Description

If you're looking for a rewarding and challenging role supporting people with disabilities become more independent and involved in their community, then Benchmark is the place for you! Benchmark has grown to become one of the most respected organizations in the country in the areas of intellectual and developmental disabilities (IDD) and behavioral health.

Throughout our company's history, Benchmark has supported deinstitutionalization efforts. Benchmark has moved more than 600 individuals out of institutions and into the community. By securing and environmentally modifying homes and designing individualized living plans and specialized program options, individuals with significant behavioral and medical support needs can successfully transition out of centers to enjoy active, meaningful lives in the community. Benchmark is hiring a Residential Director of Operations to provide hands on leadership and oversight for the New Hampshire IDD group homes and other federally/state funded programs as developed.

Since 1960, Benchmark has been connecting people and potential. We are committed to empowering those we serve to live as independently as possible, be included in their communities, and reach their full potential. This mission extends to our employees, who bring our mission to life each day. We actively strive to be a workplace that honors the unique experiences, perspectives, and strengths of our employees. We believe we are stronger, better, and more effective in our pursuits when we create space for everyone to be their authentic selves.

Benefits:

• Health, dental, vision insurance
• Flexible Spending Accounts (FSA)
• Paid Time Off and Sick Time Pay
• 401k Plan with company match
• Profit sharing plans
• Tuition Reimbursement
• Life insurance
• Discount programs
• Referral bonuses
• Company laptop provided
• Relocation assistance

Responsibilities:

• Co-manage financials with the state director. I.e. budget management, billing, expenditures, waiver plan of care, state funding.
• Overall staff supervision; determining staffing needs, staff selection, training, performance reviews, disciplinary action.
• Co-manages the Maintenance of certifications and proactive involvement in training and development of staff with the state director.
• Complies with applicable Federal, state and local regulations; CARF standards, Medicaid Waiver.
• Co-coordinates participation with the state and the Area Agencies with the state director.
• Development and expansion of program services.
• Actively participates in Incident Review Committee; Director's, PC and Team Leader meetings; county, regional and state meetings (provider meeting, etc.) and other required meetings.
• Quality assurance: quality monitoring, file reviews, outcome measures, client finances, health care and behavioral services coordination.
• Audit preparation and participation.
• Works cooperatively with human resources, accounting, IT, vice presidents, other directors and department heads.
• Complies with all standards to assure the health and safety of all staff and individuals served.
• Perform all duties necessary to meet state approved objectives, including coordination in any inspection or investigation.
• Provide on call and onsite support as needed in emergency situations.
• Ensure the health, safety and respect of individuals served.
• Other duties as assigned

Knowledge, Skills, and Abilities:

• Strong knowledge of residential service operations for individuals with both intellectual and developmental disabilities.
• Demonstrated ability to manage multiple residential locations, priorities and operational issues simultaneously.
• Strong leadership, coaching, accountability, problem-solving and decision-making skills.
• Ability to analyze staffing, overtime, incident, quality, and financial information and use data to guide operational decisions.
• Ability to establish consistent systems, expectations, and follow-through across multiple programs and managers.

Qualifications:

• Bachelor's degree and 10 years' experience working with people with developmental disabilities required, two of which are supervisory in nature.
• Master's degree with minimum five years management experience in working with people with developmental disabilities preferred
• Driver's license valid in the State of New Hampshire and auto insurance
• Criminal background clearance