Director of Operations

PLS; Irving (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical / Dental / Vision

401(k)

Vacation

Opportunities for Advancement

On-going Training

Job summary

PLS is seeking a Director of Operations in Irving, Texas, to lead and support district managers in providing exceptional customer service and achieving operational goals. This role includes coaching district managers, ensuring compliance with company policies, and developing strategies for performance improvement.

The ideal candidate will have extensive management experience, strong communication skills, and a commitment to integrity. Benefits include medical options, a 401(k), and opportunities for advancement.

Qualifications

• Minimum of eight years of multi-unit management experience.
• Excellent verbal and written communication skills.
• Outgoing and enthusiastic personality.
• Must have a valid driver’s license and reliable transportation.

Responsibilities

• Ensure outstanding customer service across all stores.
• Resolve customer complaints and ensure policy compliance.
• Coach District Managers on performance and goals.
• Develop strategies to improve regional performance.

Skills

Management Experience

Communication Skills

Customer Service Skills

Integrity

Problem Solving

Job description

4441 W Airport Fwy., Suite 200 Irving TX

Position Overview

The Director of Operations is responsible for working with District Managers and providing the leadership necessary to ensure that all stores in the region deliver outstanding customer service, meet all operating objectives, sales, and financial goals, and follow all company policies and procedures. The Director of Operations is responsible for ensuring team members and District Managers are motivated and trained and that qualified team members are developed and ready to fill open positions through expansion or turnover.

Job Responsibilities

• Ensuring that all stores in the assigned region are providing outstanding customer service and establishing relationships with our customers so they choose to do business with us again
• Resolving and documenting customer complaints
• Ensuring all team members are complying with all company policies and procedures
• Ensuring Field Employees comply with the Customer Information Program and Customer Due Diligence requirements, in addition to ensuring Field Employees are complying with the Policy and Program requirements.
• Actively verifying the appropriateness of state level processes and procedures for stores within their respective states and confirming full compliance by all Field Employees.
• Ensuring District Managers understand and take appropriate actions related to any AML, CTF, or sanctions issues that are identified by Internal Audit, regulatory agencies, or the Compliance Team that impact store operations.
• Coaching District Managers to establish weekly and monthly goals based on each store’s operational results, to improve performance
• Developing and implementing strategies to improve the region’s performance, increase total market share and revenue
• Preparing annual budgets with District Managers
• Analyzing monthly financial statements for each region/store to identify those that are not operating within the assigned budget and/or meeting financial goals and take corrective action
• Working closely with the HR team to ensure that teams are following proper guidelines/processes
• Forecasting and managing monthly revenues, gain of accounts, and bad debt results.
• Making decisions regarding large check check-cashing transactions t
• Visiting stores regularly to make sure they are operating per company policies and procedures
• Ensuring staffing, training and ongoing development of all team members in the region
• Developing, promoting, and monitoring effective career developmental programs and action plans for all team members
• Documenting and resolving all employee complaints or directing the issues to the proper level of management for resolution
• Ensuring that company audits are answered on time and per company policy.
• Representing the company in an honest, professional and enthusiastic manner
• Being a positive example to all team members by demonstrating professionalism, good conduct, and judgment at all times
• Recommending new store locations and overseeing the opening of new stores.
• Providing operational support and helping resolve accounting, auditing, legal, and customer service issues that the District Manager cannot resolve, by working with appropriate corporate office departments.
• Reviewing and approving payroll.
• Promoting local periodic solicitation/marketing promotions and mailings.
• Ensuring neat and clean store environment is always maintained in all stores for our customers and team members.
• Perform other duties as assigned by management.

Job Requirements

• A minimum of eight years of multi-unit management experience or successful regional management experience, ideally from the following industries: retail, financial, restaurant, hospitality
• Excellent verbal and written communication skills
• Outgoing and enthusiastic personality
• Professional appearance and demeanor
• Excellent customer service skills and experience
• Good personnel and management skills
• Experience in collections
• Experience in working with computers
• Must be honest and have integrity
• Must have a valid driver’s license and reliable transportation

Physical Requirements

• Must be able to stand for extended periods
• Must be able to travel to stores regularly
• Ability to lift up to 15 lbs. with little assistance

Benefits

Benefits for eligible team members include medical / dental / vision, 401(k), vacation, opportunities for advancement, and on‑going training.

Bonus

This position is bonus eligible

Core Values

Communication, Customer Focus, Integrity & Trust, Teamwork, Results

PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug‑free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at [e-mail] to make arrangements. The decision on granting accommodation will be made on a case‑by‑case basis.

For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment.