Director of Operations

FirstService Residential; Florida; On-site; USD 60,000 - 81,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and VIs

401k with company match

Paid holidays and time off

Job summary

FirstService Residential in Florida seeks a Director of Operations to supervise Receiving, Pool, and Security, and to drive world-class resident service. The role ensures all areas are well maintained and that the HOA residents feel valued, with constant feedback loops.

The ideal candidate has strong leadership, superb communication, and problem-solving skills, works diplomatically in a fast-paced environment, and can cover day-to-day management when leaders are off duty.

Qualifications

• Minimum 5 years of progressive operations management experience.
• Community Association license preferred.
• Excellent leadership and interpersonal skills.
• Strong problem-solving and communication abilities.

Responsibilities

• Oversee Receiving, Pool, and Security operations and daily activities.
• Ensure exceptional Resident experience and high service standards.
• Manage on-site staff, vendors, and programs while controlling labor and expenses.
• Lead daily operations, training, and onboarding of new team members.
• Participate in board meetings and enforce company policies.

Skills

Leadership

Communication

Problem solving

Interpersonal skills

Team supervision

Education

High school graduate

Bachelor's degree preferred

Job description

Description

The Director of Operations is responsible for supervising the Receiving Operations, Pool Operations and Security Operations for the community. The Director of Operations is responsible for the Resident experience through offering world class service for the Homeowners Association, ensuring all areas are maintained, and is in constant contact with the Residents to garner feedback and areas of improvement.

The ideal candidate routinely exercises good judgment, has great interpersonal and leadership skills, is an excellent communicator and possesses exceptional problem-solving skills. This individual must maintain positivity and diplomacy in a fast-paced environment with direct and indirect Resident communication. The Director of Operations is responsible for all aspects of the day-to-day management of the community when the General Manager and Property Manager are not on duty.

The Director of Operations works in compliance with FirstService standards and authentically delivering the Lifestyle, daily.

Schedule

Wednesday to Sunday 10:00 AM - 6:00 PM

Compensation

$70,000 per year

Leadership

• Be the FirstService Leader on site to report to the General Manager and be the daily liaise and communicate with Property Manager.
• Supervise Receiving and Food Delivery personnel
• Oversee third party manager Pool Operations.
• Oversee third party Security Service
• Ensure the homeowners association is operating efficiently and with the highest standards of customer service satisfaction.
• Maintains a high level of Resident contact throughout service hours.
• Provide leadership and direction to the property employees to ensure strict adherence to all applicable standard policies, procedures, and programs.
• Possess strong interpersonal skills and be able to interact and communicate successfully to the residents and team.
• Keep current with industry concepts, practices, and procedures that fully align with the Brand.
• Receives and resolves complaints
• Assists with handling human resource matters.
• Demonstrate ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate course of action
• Assures a high standard of appearance, hospitality, and service in personnel and cleanliness of all areas.
• Monitors onboarding, brand immersion and training of new team members.
• Assists in implementing development and succession plan for each leadership position
• Exercise a positive attitude and remain professional under all circumstances.
• Works with Leadership to control labor and expenses without compromising quality or service
• Maintain complete knowledge of all the properties policies and procedures and the enforcement thereof.
• Lead Daily First Call
• Manage Key Operational Vendors
• Control schedules to ensure adequate coverage of all areas and specifically during high volume, large events, and Holidays
• Check and ensure all Uniform Standards are adhered to
• Participate in Board Meetings

Daily Operations and Resident Experience

• Help create S.O.P.’s for the success of the operation and residents.
• Champion the private and special event space and bookings.
• Support Lifestyle with promotions, ideas, and resident driven programming.
• Build strong, effective teams through ongoing supervision, training, coaching, counseling and leadership
• Create an "I Love My Job" environment.
• Ensure proper response and handling of all community emergencies through training with staff, residents, buildings, etc. within company guidelines to minimize liabilities.
• Ensure compliance with all company, local, state and federal safety rules.
• Comply with all ordinances and regulations per the locations jurisdictions.

• Assist with hiring and disciplinary action with staff members.
• Contribute positively to the Lifestyle, Brand Culture and Resident Experience

Education

• High school graduate
• Bachelor’s degree preferred

Experience

• 5 Years of progressive Operations Management experience
• Community Association License Preferred

Skills, Knowledge, and Abilities

• Strong leadership skills, able to develop a team from scratch and implement service standards.
• Must be willing to work evenings and weekends. Some late-night support will be necessary
• Event and social functions exposure.
• Must be willing to frequently work hands on with team members.
• Communication skills (listening, verbal and written)
• Organizational skills
• Attention to detail
• Problem solving skills
• Common Sense
• Team player but can work independently

What We Offer

• As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision.
• In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match.
• Occasional travel may be required to attend training and other company functions.

Automated Employment Decision Tool (AEDT) Usage

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.