Vice President, Operations

Supernova Technology™; Chicago (IL); On-site; USD 130,000 - 160,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

HSA and FSA Accounts

Life and Disability Insurance

401(k) plan with employer contributions

Paid Time Off

Job summary

A leading technology firm in Chicago is seeking a Director of Operations to set the vision and strategy for mission-critical operations. The ideal candidate will lead a high-performing team and ensure the reliability of technology operations. This role requires over 10 years in operations with strong leadership skills and expertise in technology management. The company offers competitive compensation and a robust benefits package.

Qualifications

• 10+ years in operations, with at least 5 years in senior leadership roles.
• Proven success in fast-paced, high-availability environments.
• Strong technical foundation in cloud environments and monitoring tools.

Responsibilities

• Define and execute the company’s operations strategy.
• Establish KPIs and escalation frameworks for operations.
• Recruit and develop a world-class operations team.

Skills

Strategic Leadership

Incident Management

Technical Operations

Stakeholder Management

Team Building

Education

Bachelor’s in Business Administration or related field

Master’s degree (preferred)

Tools

Prometheus

Grafana

Datadog

ELK

PagerDuty

Job description

Overview

As Director of Operations, you will set the vision and strategy for mission-critical operations across the firm. You will oversee the design and execution of resilient operational infrastructure, ensure the reliability of real-time data systems, and lead a high-performing team. This role is ideal for a leader who thrives at the intersection of strategy and execution, with the ability to both architect long-term operational excellence and respond swiftly to real-time challenges.

About Us Founded in 2014, we offer the industry’s first and only cloud-based, fully-customizable, end-to-end software solution to automate securities-based lending from origination through the life of the loan. By combining thought leadership in suitability and risk management with industry-leading education and the latest technology, Supernova enables advisors to deliver holistic, goals-based advice and to help their clients achieve financial wellness. We partner with the industry’s largest banks, most prominent insurance companies and leading online brokerages to democratize access to securities-based lending and better the entire financial ecosystem.

Responsibilities

• Strategic Leadership: Define and execute the company’s operations strategy, ensuring resilience, scalability, and continuous improvement across Technology Operations, Data Operations, and Customer Support
• Infrastructure & TechOps Excellence: Lead the development of robust monitoring, alerting, and incident management systems to ensure reliability and scalability of mission-critical technology operations
• Operational Governance: Establish KPIs, escalation frameworks, and SOPs for mission-critical operations, including both technical and customer-facing functions
• Incident Command: Oversee incident management protocols, ensuring rapid recovery, clear communication, and post-mortem learning
• Cross-Functional Alignment: Partner with executive leadership, engineering, and product teams to align operations with business priorities and technical requirements
• Team Building: Recruit, develop, and mentor a world-class operations team, fostering a culture of accountability and innovation

Qualifications

• Bachelor’s in Business Administration, Computer Science, or related field (Master’s preferred)
• 10+ years in operations, with at least 5 years in senior leadership roles
• Proven success leading mission-critical operations in fast-paced, high-availability environments
• Expertise in technology operations, real-time monitoring, and incident management
• Strong technical foundation in cloud environments and monitoring/incident management tools (Prometheus, Grafana, Datadog, ELK, PagerDuty, etc.)
• Exceptional leadership and stakeholder management skills, with experience influencing at the executive level
• Track record of building high-performing teams and scaling operational capabilities in growth-focused organizations

Our Employee Benefits

We provide a robust benefits package to support the health and well-being of our employees. Our offerings include:

• Medical, Dental, and Vision Insurance: Multiple plans with coverage for employees and dependents
• HSA and FSA Accounts: Tax-advantaged accounts for health and dependent care expenses
• Life and Disability Insurance: Employer-paid basic coverage with options for additional voluntary coverage
• Compensation: $130,000 - $160,000 per year
• Retirement Savings: 401(k) plan with employer contributions
• Employee Assistance Program (EAP): Confidential support services, including free therapy sessions
• Paid Time Off: Flexible PTO policies
• Additional Perks: Commuter benefits, pet insurance, continuing education assistance, and more

Note: Actual salary at the time of hire may vary based on qualifications, skills and experience, and location.

Employment details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Transportation, Logistics, Supply Chain and Storage

Join us and make an impact while growing your career at Supernova.