Director of Operations

Modern Herb Co; Canton (NC); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Health insurance (Cigna via Gusto)

401(k) with company match (Humanalnt)

PTO & sick leave

Paid Holidays

Employee product discount

Job summary

The Hemp Collect in Canton, NC is seeking a Director of Operations to run the manufacturing operation end to end and build scalable systems. You will lead production, inventory, quality, and fulfillment while shaping leadership, processes, and accountability for tomorrow.

The role emphasizes a hands-on leadership style on the production floor and requires 21+ years in a regulated environment, with a strong track record of improving throughput, cost, and quality.

Qualifications

• 5+ years of progressive leadership experience in manufacturing, production, or operations.
• Experience leading multiple functions and layers of management.
• Demonstrated experience managing and developing managers.
• Experience in a regulated or quality-controlled manufacturing environment (GMP, cannabis, etc.).
• Experience improving throughput, productivity, quality and cost in an hourly workforce.
• Hands-on with MRP/ERP/WMS; Katana a plus.

Responsibilities

• Own daily production output across production, packaging, and filling.
• Establish units-per-hour targets and incentives.
• Build production schedules around demand, inventory, labor, and lab capacity.
• Identify and remove constraints hitting production goals.
• Drive continuous improvement in changeover time, scrap and waste, line balance, and labor productivity.
• Build staffing model, shift structure, training pipeline, and leadership for packaging org.
• Own inventory accuracy, PAR levels, cycle counts, and transaction integrity.
• Oversee purchasing and supply planning; ensure materials available.
• Balance availability with working capital to prevent stockouts and overbuying.
• Use data to identify supply risks before problems.
• Oversee Formulation Supervisor and lab team; coordinate with Product Dev for launches.
• Maintain GMP practices, batch records, labeling, retains, audit readiness.
• Partner with Product Development and lab leadership to keep testing moving.
• Maintain culture where quality and compliance are never compromised.
• Oversee fulfillment and facility operations; B2B and DTC.
• Own pick, pack, shipping accuracy, on-time delivery, carrier compliance.
• Maintain equipment uptime, safety, maintenance, readiness.
• Partner with leadership on capital planning and investments to improve capacity.
• Establish goals, KPIs, expectations, and accountability rhythms.
• Coach managers on performance, communication, delegation, and decision-making.
• Address performance issues directly and consistently.
• Build internal career paths and cross-training; HR planning.
• Create succession plans and a culture of growth.

Skills

Leadership experience

Cross-functional leadership

Manager development

Regulated manufacturing

Throughput improvement

ERP/WMS/Katana

Inventory planning

Data-driven decisions

Hands-on leadership

Cannabinoid industry work

Tools

Katana

Job description

Modern Herb Co is a cannabis brand focused on creating shippable, high-quality products through a blend of plant alchemy and scientific innovation. The company serves quality-conscious connoisseurs seeking reliable, targeted effects and elevated experiences. Modern Herb Co is known for award-winning live resin offerings that highlight the full spectrum of the plant. Team members join a culture that values craftsmanship, consistency, and responsible cannabis enjoyment. The company is committed to advancing modern cannabis formulations while maintaining strict quality standards.

Director of Operations

The Hemp Collect is growing fast, and our Canton manufacturing operation is at the center of that growth.

We are looking for a Director of Operations who can run the operation end to end today while building the systems, leaders, and accountability needed for tomorrow.

What You'll Do:

Own Production & Throughput

• Own daily production output across production, packaging, and filling.
• Establish and manage units-per-hour targets and the incentive structure connected to them.
• Build production schedules around demand, inventory, labor, and laboratory capacity.
• Identify and remove the constraints keeping teams from hitting production goals.
• Drive continuous improvement in changeover time, scrap and waste, line balance, and labor productivity.
• Build the staffing model, shift structure, training pipeline, and leadership structure needed to scale the packaging organization.

Own Inventory & Supply

• Own inventory accuracy, PAR levels, cycle-count discipline, and transaction integrity.
• Oversee purchasing and supply planning through the Inventory Control Manager and Inventory Data Analyst.
• Ensure raw materials, components, packaging, and finished goods are available when needed.
• Balance availability with working capital by preventing both production-stopping stockouts and unnecessary overbuying.
• Use data to identify supply risks before they become production problems.

Protect Quality, Compliance & Laboratory Operations

• Oversee the Formulation Supervisor and laboratory team across formulation, R&D support, and quality coordination. Partner with Product Dev team to coordinate on new launches and SKU pages outs*
• Maintain the independence and integrity of quality operations.
• Ensure GMP practices, batch records, labeling, retains, and audit readiness remain at a high standard.
• Partner with Product Development and laboratory leadership to keep testing and product release moving.
• Maintain a culture where quality and compliance are never compromised for speed.

Lead Fulfillment & Facility Operations

• Oversee B2B and DTC fulfillment through the Facilities & Logistics Manager.
• Own pick, pack, shipping accuracy, on-time delivery, and carrier compliance.
• Maintain equipment uptime, facility safety, maintenance, and overall operational readiness.
• Partner with leadership on capital planning and investments that improve capacity, efficiency, and reliability.

Build the Leadership Team

• Establish clear goals, KPIs, expectations, and accountability rhythms.
• Coach managers through performance, communication, delegation, and decision-making.
• Address performance issues directly and consistently.
• Build internal career paths from production and packaging roles into lead and supervisor positions.
• Create cross-training and succession plans that strengthen the operation.
• Partner with HR on hiring and organizational planning.
• Build a culture where people understand what success looks like and have the support to achieve it.

What You Bring

• 5+ years of progressive leadership experience in manufacturing, production, or operations.
• Experience leading multiple functions and multiple layers of management.
• Demonstrated experience managing and developing managers.
• Experience in a regulated or quality-controlled manufacturing environment such as GMP, food and beverage, pharmaceutical, supplements, cannabis, hemp, or a comparable industry.
• Experience improving throughput, productivity, quality, and cost in an hourly workforce environment.
• Hands-on experience with an MRP, ERP, WMS, or comparable operational system. Experience with Katana is a plus.
• Strong understanding of inventory management and production planning.
• Comfort using operational data and KPIs to make decisions and hold teams accountable.
• A hands-on leadership style and willingness to spend the majority of your time on the production floor.
• Must be 21+ and comfortable working in the hemp-derived cannabinoid industry.

Why Work With Us?

The Hemp Collect is building a company around high standards, quality products, ownership, and people who care about doing exceptional work.

We are a growing business in an evolving industry, which means there is meaningful work to do and real opportunity to make an impact. We give strong performers autonomy, trust, and room to grow, while investing in people who want to build something rather than simply maintain it.

This role offers:

• A meaningful leadership role with direct influence over a growing manufacturing operation.
• The opportunity to build systems and teams that can scale significantly.
• A clear path toward General Manager for the person who earns it through results.
• Competitive compensation and performance-based upside.
• Cigna health insurance through Gusto.
• Human Interest 401(k).
• PTO and sick leave accrual.
• Paid Holidays.
• Employee product discount.
• The autonomy to improve processes, develop leaders, and make a measurable difference.

Location: Canton, NC

Work Arrangement: On-site

Employment Type: Full-time, exempt

Age Requirement: 21+

This role operates in a manufacturing, laboratory, and warehouse environment. The position requires regular standing and walking, use of hands to operate equipment and handle materials, and occasional lifting of up to 50 pounds. PPE is required in designated production, laboratory, and shipping areas.