Director of Operations

LSKR; Atlanta (GA); Hybrid; USD 140,000 - 210,000; Full time

Job summary

LSKR is seeking a Director of Operations to lead delivery, execution, and operational discipline across the agency. This senior role owns timelines, scope, resourcing decisions, and delivery sequencing to ensure creative ambition translates into disciplined execution.

You will report to the Chief Creative Officer and partner with creative and sales leadership, focusing on outcomes rather than task management.

Qualifications

• A proven operator with experience in agency, creative, production, or services environments.
• Comfortable owning delivery, margin, and hard decisions.
• Fluent in tradeoffs between time, money, scope, and quality.
• Direct, calm under pressure, and trusted in the room.

Responsibilities

• Lead day-to-day operational execution across all client work.
• Serve as the primary point of contact for client communication related to timelines, scope, and delivery.
• Own prioritization and sequencing across accounts to ensure focus and follow-through.
• Ensure projects move forward with clarity, urgency, and discipline.
• Enforce scope, timelines, and resourcing decisions to protect quality, relationships, and delivery economics.
• Translate creative and sales decisions into executable plans and raise risks early when needed.
• Manage contractors, freelancers, and vendors with efficiency and accountability.
• Implement workflows, processes, and operating rhythms that allow the agency to scale predictably.
• Design operating systems that enable predictable, high-quality delivery.
• Increase visibility into capacity, risk, and delivery performance.
• Own execution and follow-through of LSKR’s marketing efforts, including social and email cadence.
• Ensure consistency, accountability, and momentum across internal initiatives.

Job description

LSKR is an independent creative agency that designs work that moves people, business, and industry to action.

We don’t chase trends, awards, or attention. We build creative that drives results by connecting with audiences others overlook.

Real influence starts with understanding. That’s why brands trust LSKR to create with purpose, think with precision, and deliver out comes that matter.

The advertising industry is shaped by groupthink—run by the same people, with the same ideas, targeting the same audiences. As a result, a significant share of the market is misunderstood or ignored.

LSKR exists to close that gap.

We are The Connection Company™.

The Role

LSKR is seeking a Director of Operations to lead delivery, execution, and operational discipline across the agency.

This is a senior leadership role with real authority and accountability. The Director of Operations owns timelines, scope, resourcing decisions, and delivery sequencing across all client work.

This role ensures that creative ambition translates into disciplined execution—on time, on scope, and on margin—while helping scale the business.

You will report directly to the Chief Creative Officer and serve as the operational partner to creative and sales leadership.

This role is not about managing tasks.

It is about owning outcomes.

What You'll Do

Own Delivery

• Lead day-to-day operational execution across all client work
• Serve as the primary point of contact for client communication related to timelines, scope, and delivery
• Own prioritization and sequencing across accounts to ensure focus and follow-through
• Ensure projects move forward with clarity, urgency, and discipline

Protect the Business

• Enforce scope, timelines, and resourcing decisions to protect quality, relationships, and delivery economics
• Translate creative and sales decisions into executable plans and raise risks early when needed
• Manage contractors, freelancers, and vendors with efficiency and accountability

Build the System

• Implement workflows, processes, and operating rhythms that allow the agency to scale predictably
• Design operating systems that enable predictable, high-quality delivery
• Increase visibility into capacity, risk, and delivery performance

Drive Execution Beyond Client Work

• Own execution and follow-through of LSKR’s marketing efforts, including social and email cadence
• Ensure consistency, accountability, and momentum across internal initiatives
• Content creation may be delegated; ownership of execution and delivery remains with this role

What Success Looks Like

• Client relationships deepen and retain, with projects delivered predictably and with confidence
• Delivery economics are protectedthrough disciplined scoping, resourcing, and cost control
• Creative quality remains high and consistentas volume increases
• Marketing execution expands in cadence and consistency, increasing visibility and inbound opportunity
• Work ships on time and without chaos, with issues surfaced early and resolved decisively
• The company becomes more durable, predictable, and scalableover time

Who You Are

• A proven operator with experience in agency, creative, production, or services environments
• Comfortable owning delivery, margin, and hard decisions
• Fluent in tradeoffs between time, money, scope, and quality
• Direct, calm under pressure, and trusted in the room
• Not interested in being the loudest voice, interested in making things work
• High judgement, low ego

Compensation & Incentives

Compensation is competitive and commensurate with experience, and includes performance-based incentives and long-term alignment opportunities.

Why This Role Matters

This is not a support role. This is not a caretaker role.

This is a leadership position with real authority to shape how the company operates and scales.

This is an opportunity to help build a company that believes connection, not disruption, is the future of influence, and to share meaningfully in the long-term value created.