Director of Operations

Toys For Trucks; Appleton (WI); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

401k with match

Employee discount

Paid time off

Professional development

Work-life balance

Job summary

Toys For Trucks Inc. is seeking a Director of Operations to lead 26 locations across the U.S. and Canada, driving revenue growth, profitability, and operational excellence. You will coach district and store leaders, implement scalable processes, and partner with finance, HR, and merchandising to deliver results.

The role requires a strategic, hands-on leader with a strong financial acumen, customer-first mindset, and willingness to travel 40–60% to support growth and store performance.

Qualifications

• 10+ years of multi-unit leadership experience in retail/auto aftermarket.
• Strong business and financial acumen with P&L management experience.
• Ability to build leadership benches through succession planning and coaching.
• Strategic thinker who translates vision into action across multiple locations.
• Excellent written and verbal communication, influencing at all levels.

Responsibilities

• Lead, coach, and develop District and Store Managers across 26 locations.
• Create and execute strategic plans to drive revenue, profitability, and brand performance.
• Monitor sales, labor, inventory, and operating expenses; implement improvements.
• Recruit, hire, and develop top talent; build leadership succession plans.
• Standardize processes and ensure compliance and brand consistency.
• Conduct store visits and business reviews; identify opportunities for improvement.
• Champion a customer-first culture and resolve escalated issues.
• Collaborate with Finance, HR, Marketing, Supply Chain, and Merchandising.

Skills

Multi-unit leadership

P&L management

Team development

Strategic execution

Communication skills

Organizational & analytical

Travel readiness

Business acumen

Education

High school diploma or equivalent

Bachelor/Associate degree in Business or related field

Tools

NetSuite

Microsoft Office

Job description

Join Our Team! Director of Operations at Toys For Trucks

About Us

Toys For Trucks, a leading retailer for automotive accessories since 1989, seeks passionate individuals to join our team. We offer a dynamic and rewarding work environment in the automotive aftermarket industry, specializing in car, truck, and Jeep accessories like truck caps, tonneau covers, fleet products, lighting upgrades, suspension, lift kits, wheels, tires, seat covers, and much more. We value quality, durability, and ease of operation, and foster a customer-centric culture with personalized attention. Our friendly and professional staff are experts in guiding customers through our extensive product offerings.

About You

Are you a strategic, results-driven leader with a passion for building high-performing teams and driving operational excellence? Do you thrive in a fast-paced, multi-unit environment where you can influence business performance, develop leaders, and create scalable processes that support growth? If you're an experienced operations professional with strong financial acumen, a customer-first mindset, and a passion for the automotive industry, we'd love to hear from you.

What You'll Do

Key Responsibilities

• Lead, coach, and develop District and Store Managers to drive high performance, accountability, and operational excellence across 26 retail and service locations throughout the United States and Canada.
• Create and execute strategic plans that drive revenue growth, profitability, margin improvement, and overall P&L performance while translating corporate objectives into actionable field initiatives.
• Monitor key business metrics including sales, labor, productivity, average repair order (ARO), inventory performance, and operating expenses, implementing improvement plans where needed.
• Recruit, hire, retain, and develop top talent while building a strong leadership pipeline through succession planning, ongoing coaching, and talent development initiatives.
• Standardize operational processes, procedures, and best practices to ensure consistency, compliance, and brand alignment across all locations.
• Conduct regular store visits, audits, and business reviews to evaluate performance, support teams, ensure compliance, and identify opportunities for improvement.
• Champion a customer-first culture by ensuring exceptional service standards, resolving escalated customer concerns, and implementing long-term solutions.
• Collaborate with Finance, Human Resources, Marketing, Supply Chain, Merchandising, Purchasing, and other corporate partners to support company initiatives and business growth.

Daily Life

Imagine your day: You'll be balancing strategic planning with hands-on field leadership, traveling to stores across the U.S. and Canada to coach managers, review business performance, and support operational initiatives. You'll analyze key performance metrics, collaborate with corporate teams, develop future leaders, and ensure every location delivers exceptional customer experiences while meeting sales, profitability, and operational goals. Whether supporting a new store opening, reviewing inventory performance, or leading a business review, you'll play a critical role in shaping the success of the organization.

What You Bring

Essential Skills

• 10+ years of multi-unit leadership experience with a proven track record of driving sales, profitability, and operational excellence in the automotive aftermarket, retail, or service industry.
• Strong business and financial acumen with experience managing P&L performance, labor controls, inventory management, and operational metrics.
• Demonstrated ability to lead, coach, and develop high-performing teams while building strong leadership benches through succession planning.
• Strategic thinker with the ability to translate vision into execution and drive results across multiple locations.
• Excellent written, verbal, and interpersonal communication skills with the ability to influence and build trusted relationships at all levels.
• Strong organizational, leadership, analytical, and problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency with NetSuite, Microsoft Office, and other business management systems.
• Valid driver's license, reliable transportation, and ability to travel extensively (40–60%) throughout the United States and Canada.
• Ability to meet the physical demands of the role, including standing for extended periods and lifting up to 40 pounds when necessary.
• High school diploma or equivalent required.

Bonus Points

• Prior hands-on automotive, aftermarket accessory, or installation experience.
• Associate's or Bachelor's degree in Business, Operations, Management, or a related field.
• Experience supporting new store openings, acquisitions, and operational integrations.
• Deep knowledge of automotive aftermarket products, retail operations, and service-based business models.

What We Offer

Perks + Benefits

Competitive Pay/Salary - Negotiable based on experience

Health / Dental / Vision Insurance - Eligible 1st of the month following 30 days employment

Company 401k with match - Eligible following 90-day intro period

Employee Discount Program - Eligible following 90-day intro period

Paid Time Off - Eligible following 90-day intro period. Accrual based earning up to 120 hours in the 1st year

Professional Development - Opportunities for growth based on performance, employee & company goals

Work/Life Balance - Hours are M-F first shift - Occasional weekends

Culture + Environment

We foster a relaxed, friendly, team environment where hard work and drive are valued, teamwork is encouraged, and work-life balance is prioritized.

Toys for Trucks, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.