Director of Operational & Institutional Support Services

Kalamazoo Valley Community College; Texas Charter Township (MI); On-site; USD 77,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated Director of Operational & Institutional Support Services to enhance student and customer relations. This role involves overseeing key support services, ensuring smooth operations, and managing budgets while fostering a service-oriented environment. The ideal candidate will possess strong leadership skills, a commitment to high standards, and the ability to inspire those around them. Join a vibrant community-focused institution committed to empowering individuals to learn and thrive. This is an exciting opportunity to make a significant impact in the Kalamazoo community.

Qualifications

• Bachelor's degree and four years of related experience required.
• Prior supervisory experience is essential for this role.

Responsibilities

• Oversee workflow and support services across multiple areas.
• Develop customer service standards and manage departmental budgets.
• Coordinate critical functions like scheduling and event management.

Skills

Supervisory Practices

Institutional Policies and Procedures

Customer Service Enhancement Tools

Relationship Building

Work Organization and Assignment

Communication Development

Quality Customer Service

Data Analysis and Reporting

Education

Bachelor's Degree

Job description

Director of Operational & Institutional Support Services

Please apply online at jobs.kvcc.edu
Position will remain posted until filled. Priority will be given to applications received by May 11, 2025.

Posting Number: 201101418P

Job Title: Director of Operational & Institutional Support Services

Location: Texas Township Campus

Full-Time/Part-Time: Full Time

Pay Rate: $77,353 minimum annual salary. Starting rate will be set based upon education and relevant years of experience beyond the minimum qualifications listed.

Position Type: Administrator

Department: Institutional Support

Job Summary: Are you a person with natural leadership skills and a service oriented mindset? Does your commitment to high standards and work ethic inspire those around you? If this sounds like you and you also would like to dedicate yourself to serving the greater Kalamazoo community, then we may have the perfect opportunity for the right person. Read on!

About Us: Kalamazoo Valley Community College is a comprehensive, fully accredited, public, two-year college in Kalamazoo, Michigan. We offer associate degrees in more than 60 areas of study and 50 certificate programs. Kalamazoo Valley Community College creates innovative and equitable opportunities that empower all to learn, grow and thrive.

About the Opportunity: Kalamazoo Valley is seeking a full-time Director of Operational & Institutional Support Services. A primary responsibility of this position is to support the instructional mission of the institution and to promote positive student and customer relations. The person in this role will also work to ensure the smooth and efficient operation of key support services across multiple areas of the institution. These operations include coordination of critical functions such as scheduling, event coordination, inventory management and customer service standards. Additionally, the role works to ensure the maintenance of up-to-date information and consistent procedures, while managing budgets, staffing and reporting to align services with the College’s mission. The position reports to the Vice President of Campus Planning & Operations.

Specific Responsibilities of this Position Include:

• Develop, assign and evaluate workflow, departmental needs and support services across the institution including the Success Center, Faculty Support Services, Bronson Healthy Living Campus, Anna Whitten Hall, the Groves and the college-wide Information Center.
• Assign centralized support services including reception, appointment scheduling, information sharing, student event coordination, purchasing, inventory, archiving and storage.
• Communicate up-to-date relevant college information, guidelines and policy to support services teams.
• Create customer service standards, practices and strategies to ensure that the needs of customers and students are served in accordance with the mission of the College.
• Research, analyze and implement tools such as telephone systems, directories, information channels and scripts for support teams.
• Develop and implement consistent procedures, guidelines and training across the institution’s support services.
• Create and maintain departmental budget, activity and service reports related to the unit.
• Manage budgets, monitor service contracts and make recommendations related to assigned budgets.
• Work with Human Resources to hire, orient, train and evaluate assigned staff.

Supervision Exercised: Administrative and functional supervision is exercised over 23 full-time and a varying number of part-time employees at four campuses.

Skills and Knowledge Required:

• Knowledge of acceptable supervisory practices
• Knowledge of institutional policies and procedures
• Knowledge of utilizing tools to enhance customer service
• Skill in building relationships
• Skill in organizing and assigning work
• Skill in developing communications
• Skill in providing quality customer service
• Skill in analyzing data and creating reports

Minimum Qualifications: Appropriate education, training, experience and talents are requirements. An example of this would be a bachelor's degree and four years of related experience. Prior supervisory experience is required.

Work Hours: Core business hours are Monday - Friday, 8:00 a.m. - 5:00 p.m.

EEO Statement: As an employer, Kalamazoo Valley encourages, welcomes, and fosters differences because we believe that diversity makes us great. It is the policy of Kalamazoo Valley Community College not to discriminate on the basis of race (including traits associated with race such as hair texture and protective hairstyles), religion, color, national origin/ethnicity, sex, sexual orientation, gender identity, gender expression, pregnancy, disability, genetic information, age, height, weight, familial status, veteran status, marital status, citizenship, or any other status or characteristic protected by law, in its programs, services, employment or activities. All qualified applicants will be given equal opportunity and consideration for employment; please consider joining us as we empower all to learn, grow and thrive. Prior to a job offer, candidates will be required to complete a criminal record background check. For some positions, a credit history investigation will also be required. Information gathered will be used for job-related purposes to the extent permitted by applicable law and will not result in an automatic disqualification from an employment opportunity.

Required Documents:

• Resume
• Cover Letter
• Unofficial Transcripts
• Letter of Recommendation
• Letter of Recommendation 2

Optional Documents:

• Professional References