Director of Open Access

Riverbend Community Mental Health, Inc.; Concord (NH); On-site; USD 77,000 - 104,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plan

Disability & Life Insurance

EAP

PTO & extended illness leave

401(k) match

Tuition reimbursement

Job summary

Riverbend Community Mental Health, Inc. is seeking a visionary Director of Open Access to lead development, growth, and day-to-day operations of a critical entry point into behavioral health services.

You will oversee a team delivering accessible, coordinated care for adults and others with AMI, SMI, and co-occurring conditions, aligning with CCBHC goals and quality improvement initiatives.

Qualifications

• Requires a master’s degree in mental health and NH licensure.
• Demonstrated in leadership roles within behavioral health and access services.
• Experience with CCBHC models and integrated care environments preferred.

Responsibilities

• Lead strategy, operations, and growth of Open Access services.
• Ensure welcoming, timely, coordinated entry into behavioral healthcare.
• Provide clinical, programmatic, and staff leadership for high performance.

Skills

Strategic leadership

Team leadership

Data-driven decisions

Education

Master’s degree in Mental Health Counseling, Social Work, or Family & Marriage Therapy

NH license or ability to be licensed (LMFT/LICSW/LCMHC)

Job description

Help people connect to the right care, at the right time, through a more accessible behavioral health system.

Riverbend Community Mental Health is seeking an experienced and visionary Director of Open Access to lead the development, growth, and day-to-day operations of one of the most critical components of our behavioral health system.

As the Director of Open Access, you will help shape how individuals experience Riverbend from their very first point of contact. You will lead a team and service model designed to make behavioral healthcare more welcoming, timely, coordinated, accessible, and responsive to individuals with a wide range of needs—including Any Mental Illness (AMI), Serious Mental Illness (SMI), substance use disorders, and co-occurring conditions.

This is an opportunity to make a meaningful impact at the intersection of clinical care, access, program development, operational excellence, and CCBHC transformation.

Why Join Us?

Make a real impact—every single day. Join one of the state’s largest and most respected community mental health providers, where your work directly changes the lives of local individuals and families. At Riverbend, you’re not just filling a role—you’re helping transform lives and strengthen our community.

At Riverbend, you’ll be part of a collaborative, mission-driven team that is deeply committed to both client care and employee growth. We foster a supportive and inclusive environment where your voice matters, your contributions are recognized, and your career can thrive.

If you’re looking for meaningful work, a strong team culture, and real opportunities for professional growth through training, certifications, and advancement—Riverbend is the place to build your future while making a difference.

What You’ll Do

• Lead the strategy, operations, and growth of Riverbend’s Open Access services.
• Ensure a welcoming, timely, and coordinated entry point into behavioral healthcare for individuals with diverse needs.
• Provide clinical, programmatic, and staff leadership, fostering a high-performing and collaborative team.
• Advance CCBHC-aligned services, including expanded support for adults with Any Mental Illness (AMI), SMI, substance use, and co-occurring conditions.
• Drive quality improvement, compliance, and performance outcomes using data and best practices.
• Oversee budgets, resources, staffing, and operational effectiveness.
• Partner across Riverbend programs to ensure seamless transitions and continuity of care.
• Collaborate with organizational and community partners to expand access and improve behavioral health services.

Who You Are:

You’re a strategic, mission-driven behavioral health leader who brings strong clinical and operational leadership to complex community-based services. You have experience developing programs, leading teams, improving access, and using data to drive quality and outcomes.

You’re also someone who:

• Understands CCBHC, behavioral health, and integrated care environments.
• Builds collaborative, accountable, and high-performing teams.
• Leads with a person-centered, trauma-informed, and culturally responsive approach.
• Is comfortable balancing clinical quality, operational demands, fiscal responsibility, and compliance.
• Excels at building partnerships and creating seamless pathways to care.
• Is passionate about making behavioral healthcare more accessible, responsive, and connected.

Requirements

What You’ll Bring

• Master’s degree in Mental Health Counseling, Social Work, or Family and Marriage Therapy is required.
• Current NH license or ability to be licensed, as a LMFT, LICSW or LCMHC is required.
• Five (5) years of experience in behavioral health service provision, including three (3) years supervisory or leadership experience is preferred.
• Community mental health experience is strongly preferred.
• Experience with behavioral health access, intake, assessment, outpatient treatment, program development, or care coordination is preferred.
• Knowledge of the CCBHC model and integrated behavioral health systems is preferred.
• A valid driver’s license, personal vehicle, and auto insurance with minimum coverage of 100,00/300,00 are essential.

Outstanding Benefits & Perks:

• Competitive wages are $77,200 - $104,200 annually depending on level of education and experience.
• Comprehensive benefits package to include:
  • Choice of 3 Medical plans
  • Prescriptions Benefits
  • Health Reimbursement Account (HRA)
  • Flex Spending Account (FSA)
  • Doctor on Demand
  • Harvard Pilgrim Well-Being Program Benefits
  • Choice of 2 Dental plans
  • Vision Plan
  • Short- and Long-Term Disability, Life, and Supplemental Life Insurance Plans
  • Employee Assistance Program (EAP)
• Generous Paid Time Off (PTO) accrual and Extended Illness Leave
• 8 Paid Holidays
• 403(b) Retirement Plan with company match
• Tuition reimbursement, discounts on tuition through partnered colleges and training opportunities to grow your career
• Qualifying Employer for the Public Service Loan Forgiveness Program and NH State Loan Repayment Program

Equal Opportunity Employer:

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Riverbend provides structured clinical supervision, ongoing training, and a collaborative environment designed to help Graduate Level, license-eligible clinicians build skills, confidence, and a long-term career.