Director of Learning and Development

Edikted; Los Angeles (CA); Hybrid; USD 120,000 - 190,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

401(k)

Paid Time Off (PTO)

Hybrid schedule

Job summary

Edikted is seeking a Director of Learning & Development to shape and lead a best-in-class function focused on retail operations across North America. You will own strategy, design, implementation, and measurement of learning programs, partnering with Retail Leadership to elevate store performance and corporate capabilities.

You will build scalable onboarding for Sales Associates to Store Managers, design leadership paths, and drive initiatives with HR and operations.

Qualifications

• Bachelor's degree in HR, Organizational Development, Business, Education, or related field (Master's preferred).
• 8+ years of Learning & Development experience.
• 5+ years leading learning initiatives within a multi-unit retail organization.
• Experience supporting fast-growing, high-volume retail brands.
• Strong instructional design and facilitation experience.
• Proven experience building leadership development programs from the ground up.
• Exceptional presentation and communication skills.

Responsibilities

• Own the strategy, design, implementation, and measurement of learning programs across North America.
• Develop and execute the retail learning strategy across all stores.
• Build scalable onboarding programs for sales roles and store leadership.
• Design leadership development pathways for promotion-ready talent.
• Partner with Retail Operations to improve SOPs and training standards.
• Create learning materials to boost product knowledge, selling, and customer experience.
• Develop training for store openings, seasonal hiring, and expansion.
• Standardize best practices while allowing business flexibility.
• Conduct store visits to assess learning effectiveness.
• Create and facilitate leadership workshops and build manager coaching capability.
• Design succession planning and internal mobility programs.
• Partner with HR to address performance trends with development solutions.
• Support onboarding and professional development for corporate roles.
• Design blended learning experiences using instructor-led, eLearning, video, microlearning, and AI tools.
• Create facilitator guides, playbooks, and learning assets.
• Leverage AI to improve learning design and knowledge management.

Skills

Learning strategy

Instructional design

Facilitation

Presentation skills

Communication

Project management

LMS platforms

AI-enabled learning tools

Education

Bachelor's degree in HR/OD/Business/Education

Master's degree preferred

Tools

LMS platforms

AI-enabled learning tools

Job description

At Edikted, we don't just sell fashion; we create culture. Our stores are where trends come to life, and our people are what make the brand unforgettable.

We're looking for an experienced Director of Learning & Development to build and lead a best-in-class learning function that elevates every stage of the employee experience. This role is heavily focused on retail operations, partnering closely with Retail Leadership to develop high-performing store teams while also driving key learning initiatives across our corporate organization.

If you're passionate about developing people, creating modern learning experiences, and building leadership capability in a fast‑paced, high‑growth retail environment, we'd love to meet you.

What You'll Do

As the Director of Learning & Development, you'll own the strategy, design, implementation, and measurement of learning programs that support business performance, leadership growth, and employee engagement across North America.

• Develop and execute the company's retail learning strategy across all stores.
• Build scalable onboarding programs for Sales Associates, Visual Merchandisers, Supervisors, Assistant Store Managers, and Store Managers.
• Design leadership development pathways that prepare high‑potential talent for promotion.
• Partner with Retail Operations to continuously improve SOPs, operational training, and execution standards.
• Create engaging learning materials that drive conversion, product knowledge, styling, customer experience, and selling to increase units per transaction, and customer loyalty.
• Develop training that supports new store openings, seasonal hiring, and expansion initiatives.
• Standardize best practices across stores while maintaining flexibility for business needs.
• Conduct store visits to assess learning effectiveness and identify development opportunities.

Leadership Development

• Create and facilitate leadership workshops for emerging and experienced leaders.
• Build manager capability in coaching, performance management, feedback, accountability, and talent development.
• Design succession planning and internal mobility programs.
• Partner with HR Business Partners to address performance trends through targeted development solutions.
• Support onboarding and professional development for corporate employees.
• Design learning experiences that strengthen cross‑functional collaboration and organizational effectiveness.
• Partner with department leaders to identify capability gaps and create development plans.
• Support company‑wide initiatives around culture, leadership, communication, and employee engagement.
• Develop modern blended learning experiences using instructor‑led training, eLearning, video, microlearning, job aids, AI tools, and digital resources.
• Create facilitator guides, participant workbooks, SOPs, playbooks, and learning assets.
• Leverage AI to improve learning design, content creation, and knowledge management.
• Maintain learning libraries and ensure training materials remain current and aligned with business priorities.

Business Partnership & Strategy

• Serve as a strategic partner to Retail Leadership, Operations, HR, and Executive Leadership.
• Align learning priorities with company objectives and growth initiatives.
• Measure training effectiveness through KPIs, assessments, operational metrics, and business performance.
• Present learning insights and recommendations to senior leadership.

What You'll Bring

• Bachelor's degree in Human Resources, Organizational Development, Business, Education, or related field (Master's preferred).
• 8+ years of Learning & Development experience.
• 5+ years leading learning initiatives within a multi‑unit retail organization.
• Experience supporting fast-growing, high-volume retail brands.
• Strong instructional design and facilitation experience.
• Proven experience building leadership development programs from the ground up.
• Exceptional presentation and communication skills.
• Strong project management and organizational abilities.
• Comfortable working in a fast‑paced, entrepreneurial environment with shifting priorities.
• Experience using learning technologies, LMS platforms, and AI-enabled learning tools.
• Willingness to travel regularly to stores throughout North America.

Benefits Include

• Health, Dental, and Vision insurance, plus 401(k)
• Paid Time Off (PTO)
• Hybrid schedule: Monday–Thursday on‑site at our Arts District HQ, Fridays remote