Director of IT Infrastructure

Loews Hotels & Co; Orlando (FL); Hybrid; USD 140,000 - 200,000; Full time

Benefits offered by this job

One free meal per shift

Free theme park access

Training & development opportunities

Job summary

Loews Hotels & Co seeks a strategic Director of IT Infrastructure to lead multi-property technology platforms powering our hospitality environment. You will drive infrastructure strategy, reliability, and high‑performing teams across locations, supporting networking, data center operations, virtualization, and asset management.

You will manage enterprise projects, vendor relationships, and cybersecurity programs with a focus on availability, change control, and budget alignment, while

Qualifications

• Bachelor's degree in IT, CS, engineering, or related field.
• 10+ years leading enterprise infrastructure, networking, or data center operations.
• Experience managing technical teams in a large-scale, multi-site environment.
• Experience supporting 24x7 mission-critical operations.
• Expertise with enterprise networking including Cisco, Ruckus, and HPE platforms.
• Experience with Cisco Nexus data center networking and VXLAN technologies.
• Experience supporting VMware virtualization and Nutanix storage or hyperconverged infra.
• Advanced knowledge of TCP/IP, routing (BGP/OSPF/EIGRP), multicast, and network architecture.
• Experience with network monitoring platforms like SolarWinds IPAM, NPM, NetFlow.
• Experience with Citrix Virtual Apps and Desktops and application delivery technologies.
• Strong PM, budgeting, vendor mgmt, and ops planning skills.
• Proficiency with MS Office (Visio, Excel, Word, PowerPoint).",

Responsibilities

• Lead the IT Infrastructure team supporting 24x7x365 resort operations across multiple locations.
• Develop and execute infrastructure strategies aligned to business goals and growth.
• Oversee enterprise networking, telecommunications, data center operations, virtualization, storage, and server infrastructure.
• Manage lifecycle, inventory, and refresh strategy for technology assets over $20M.
• Oversee Citrix Apps and Desktops, virtualization platforms, and Nutanix storage.
• Partner with Home Office on enterprise projects and cybersecurity programs.
• Ensure high availability and resiliency of networks and systems; test DR/BCP.
• Direct change management for upgrades, implementations, and decommissions.
• Manage infrastructure projects, prioritization, resources, status reporting, and execution.
• Develop infrastructure standards, docs, diagrams, and procedures.
• Manage vendor relationships and technology contracts for value.
• Support operational and capital technology budgeting.
• Travel to resorts to support deployments and needs.
• Maintain regular attendance and adapt to team needs.

Skills

Strategic technology leadership

Enterprise infrastructure

Networking

Team leadership

Vendor management

Education

Bachelor's degree in IT/CS/Engineering

Tools

Cisco

Nutanix

VMware

Citrix

SolarWinds

NPM

Job description

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture. Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight? We offer excellent benefits and perks including one free meal per shift and free theme park access. We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun. We embrace diversity at our core and offer the opportunity for all team members to reach their potential. We invest in training and development opportunities for all team members. We promote social responsibility by being a good neighbor in the community. We care for you, just as we care for others.

Who We Are:

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

About Lakewood Regional Support

Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.

What We Are Looking For:

A strategic and innovative Director of IT Infrastructure to lead the technology platforms that power our multi-property hospitality environment. This role is responsible for driving infrastructure strategy, ensuring operational reliability, and leading high-performing teams that support enterprise networking, telecommunications, data center operations, virtualization, and technology asset management.

Who You Are:

• Strategic technology leader with expertise in enterprise infrastructure and networking.
• Results-oriented problem solver who thrives in a fast-paced, 24/7 operational environment.
• Strong communicator who can translate technical concepts into business outcomes.
• Collaborative leader who develops high-performing teams and fosters accountability.
• Forward-thinking professional focused on innovation, reliability, and continuous improvement.

What You Will Do:

• Lead and develop the IT Infrastructure team supporting 24x7x365 resort operations across multiple locations.
• Develop and execute infrastructure strategies that support business objectives, growth, and operational excellence.
• Oversee enterprise networking, telecommunications, wireless technologies, data center operations, virtualization platforms, storage environments, and server infrastructure.
• Manage the lifecycle, inventory, and refresh strategy for more than $20 million in technology assets.
• Oversee Citrix Virtual Apps and Desktops, virtualization platforms, Nutanix storage infrastructure, and associated enterprise technologies.
• Partner with Loews Hotels Home Office on enterprise projects, infrastructure initiatives, and cybersecurity programs.
• Ensure high availability, reliability, and resiliency of enterprise networks and telecommunications systems through modern technologies and best practices.
• Lead disaster recovery, business continuity, and data protection testing to validate operational readiness.
• Direct change management processes for infrastructure upgrades, implementations, maintenance activities, and system decommissioning.
• Manage infrastructure projects, including prioritization, resource allocation, status reporting, and successful execution.
• Develop and maintain infrastructure standards, technical documentation, network diagrams, and operating procedures.
• Manage vendor relationships, technology contracts, and service providers to maximize performance and value.
• Support the development and management of operational and capital technology budgets.
• Travel throughout the campus and resort properties to support projects, technology deployments, and operational needs.
• Maintain regular and reliable attendance in alignment with company standards and operational needs.
• Embrace flexibility by performing other duties as assigned to support team and organizational goals.

Your Experience Includes:

• Bachelor's degree in Information Technology, Computer Science, Engineering, or related field is required.
• Ten or more years of progressive experience leading enterprise infrastructure, networking, telecommunications, or data center operations is required.
• Experience managing technical teams in a large-scale, multi-site environment is required.
• Experience supporting 24x7 mission-critical business operations is required.
• Expertise with enterprise networking technologies including Cisco, Ruckus, and HPE platforms is required.
• Experience with Cisco Nexus data center networking and VXLAN technologies is required.
• Experience supporting VMware virtualization and Nutanix storage or hyperconverged infrastructure environments is required.
• Advanced knowledge of TCP/IP, routing protocols (BGP, OSPF, EIGRP), multicast technologies, and network architecture is required.
• Experience with network monitoring and management platforms, including SolarWinds IPAM, NPM, and NetFlow, is required.
• Experience with fiber and copper network infrastructure testing and troubleshooting is required.
• Experience supporting Citrix Virtual Apps and Desktops and application delivery technologies is required.
• Strong project management, budgeting, vendor management, and operational planning skills are required.
• Proficiency with Microsoft Office applications, including Visio, Excel, Word, and PowerPoint, is required.
• Cisco CCNA, CCNP, Network+, or equivalent certification is preferred.
• VMware Certified Professional (VCP) certification or equivalent experience is preferred.
• Citrix Certified Associate (CCA) Apps and Desktops certification or equivalent experience is preferred.
• ITIL, project management, cloud infrastructure, or cybersecurity certifications are preferred.

Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach.

We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development.

But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us.

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.