Director of Interim Housing

Hope The Mission; Los Angeles (CA); On-site; USD 77,000 - 104,000; Full time

Job summary

Hope The Mission seeks a Director of Interim Housing in Los Angeles, CA. This role leads Program Managers across multiple interim housing sites, ensuring operational discipline, bed utilization, and high-quality documentation while aligning with funding requirements and HTM standards.

The Director will be accountable for site stability, program performance, staff development, and external representation to funders and government partners.

Responsibilities

• Provide direct oversight and operational leadership across all assigned interim housing sites.
• Align program execution with HTM's mission, values, funder requirements, and service delivery standards.
• Analyze program performance data, dashboards, and KPIs to identify trends and risks.
• Implement continuous quality improvement strategies to strengthen service delivery, safety, documentation, and outcomes.
• Coordinate with senior leadership to support staff development and training aligned with contract requirements.
• Monitor and ensure contract compliance, fiscal integrity, and timely reporting to funders.
• Lead site readiness and safety planning, including emergency preparedness and vendor coordination.
• Represent HTM in government and community meetings to build partnerships and trust.

Job description

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Director of Interim Housing

General Program: GP Management Los Angeles, CA, US

Salary: $90,000.00 Annually

Hope Mission Statement

The mission of Hope the Mission is to prevent, reduce and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions.

Position Purpose and Summary

Interim housing is not a waiting room. It is an active intervention — and how it is managed determines whether people move toward stability or end up unhoused. The Director of Interim Housing makes sure every assigned site runs with the discipline, consistency, and care that real intervention requires.

Reporting to the Senior Director of Interim Housing/Programs, the Director leads Program Managers across multiple sites — including but not limited to Access Sites, Tiny Home Villages, Inside Safe locations, Family and TAY locations; among other interim housing shelters. This role is directly accountable for what happens on the ground: site stability, bed utilization, documentation quality, contract compliance, and staff development. This is not a coordination role. It is an accountability role.

Internally, the Director keeps programs aligned with HTM's standards, values, and funding requirements. Externally, the Director represents Hope the Mission to government partners, funders, and community stakeholders — building the trust that allows the organization to keep doing its work.

This role exists to make sure HTM's interim housing programs deliver on their promise — to the people who live in them, to the funders who pay for them, and to the communities that need them to work.

Primary Duties and Responsibilities

Program Leadership & Strategy

Provide direct oversight and operational leadership across all assigned interim housing sites; and as needed across the Program portfolio

Align program execution with HTM's mission, values, funder requirements, and service delivery standards

Analyze program performance data, dashboards, and KPIs to identify trends, risks, and opportunities for improvement

Implement continuous quality improvement strategies that strengthen service delivery, safety, documentation, and outcomes

Support department-level planning, workplans, and strategic initiatives, including cross-department collaborations as directed by executive leadership

Assist with contract modifications, renewals, and operational transitions — including site launches, expansions, and resets — ensuring alignment with funding requirements and internal standards

Participate in organizational committees and leadership initiatives that advance HTM's mission and program impact

Staff Management & Development

Directly supervise all assigned Program Managers; provide leadership guidance to Assistant Program Managers, Coordinators, and frontline staff

Conduct regular supervision, coaching, and performance management with Program Managers; maintain clarity of expectations, accountability, and professional growth

Identify staff development needs across assigned programs; collaborate with Program Managers to support skill-building and leadership development

Partner with Learning & Development to schedule and deliver ongoing training aligned with program needs and contract requirements

Prioritize and promote staff wellness and self-care strategies across the department, recognizing the high-acuity nature of interim housing work

Support staff meetings and recognition initiatives

Administration & Fiscal Oversight

Support development of written program policies and procedures in full compliance

Collaborate with the Senior Director of Programs, Operations, Human Resources, and other departments to implement and oversee facility, personnel, and program processes

Ensure timekeeping practices are accurate, consistent, and compliant with HTM policies; review and approve timesheets and payroll documents in a timely manner

Maintain working knowledge of program and facility budgets and funding sources

Ensure all assigned programs operate within approved budgets and fiscal guidelines

Support development of department project strategies and timelines based on goals established by leadership

Facilities & Site Readiness

Conduct routine site walks to ensure health, safety, and operational compliance across all assigned sites

Coordinate with Operations on repairs, outages, room turns, inventory, keys, cameras, and vendor access

Ensure emergency preparedness plans are current and practiced, including fire safety, life safety, and evacuation protocols

Serve as the primary escalation point for facility-related risks; ensure issues are elevated appropriately and tracked with clear resolution timelines

Provide enhanced oversight for sites with unique operational models or heightened risk factors; adjust leadership support, staffing strategies, and on‑site presence accordingly

Coordinate closely with Operations, Facilities, and Security teams to address site‑level risks, safety planning, and property management needs

Incident Response & Compliance

Respond to critical incidents, grievances, and escalations; ensure timely documentation, follow‑up, and staff coaching to prevent recurrence

Oversee internal audits, monitoring preparation, and compliance reviews; implement corrective action plans in partnership with relevant departments

Work with Contracts and Compliance to review, authorize, and submit program and contract reports accurately and on time

Review Program Manager reports and compile department‑level summaries for senior leadership and funders

Ensure staff understand and implement contract scopes, service requirements, and performance expectations

Oversee compliance with location‑specific contract requirements, jurisdictional regulations, and funder expectations, including City vs. County contracts, Inside Safe requirements, and specialized grant deliverables

Support monitoring readiness and corrective action implementation when funder or jurisdictional requirements change or findings are issued

Government, Community & System Engagement

Build and maintain strong working relationships with city, county, state, and federal partners, funders, and community stakeholders

Represent Hope the Mission at government, funder, coalition, and community meetings

Serve as the primary CES point of contact for designated regions; maintain strong alignment with system expectations and CES partners

Manage site‑specific community relations, including coordination with council offices, neighborhood stakeholders, law enforcement, and business improvement districts

Address community concerns professionally and promptly; support proactive engagement strategies to strengthen community trust

Collaborate with Faith‑Based Organizations and community partners on local activities and events

Other General Duties

Attend required internal and external meetings and trainings, including Friday Leadership Meetings at Headquarters

Perform other duties as assigned

Skills & Competencies

Demonstrated ability to lead complex, multi‑site, contract‑funded programs; set operational direction; and drive consistent performance across diverse program models

Strong supervision skills including coaching, performance management, progressive discipline, staff development, and conflict resolution

Advanced understanding of homelessness response systems and service delivery best practices, including Housing First, Trauma‑Informed Care, Harm Reduction, and Coordinated Entry

Proven ability to ensure contract adherence, maintain monitoring and audit readiness, and implement corrective actions within public‑sector funding environments

Experience managing budgets, conducting fiscal analysis, and allocating resources across multiple funding streams while maintaining compliance and cost controls

Ability to analyze KPIs, dashboards, and performance trends to identify gaps, forecast risks, and drive continuous improvement

Strong incident management, escalation, and grievance resolution skills, including timely documentation, follow‑up, and preventive planning

Effective at coordinating across Operations, HR, Data/Compliance, Facilities, Security, and external partners to align execution and resolve barriers

Skilled in government, funder, and community engagement; able to represent HTM professionally and build partnerships that support operations and system coordination

Strong written, verbal, and presentation skills, including report writing, professional correspondence, training facilitation, and stakeholder communication

Proficient in Microsoft Office Suite, Google Suite, and program data systems; and HMIS.

Ability to manage competing priorities, respond to changing funding or