Director of Intake

The Farley Center, Inc.; United States; On-site; USD 99,000 - 115,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

The Farley Center is hiring an Intake Director to oversee admission operations at our Williamsburg, VA location. The role focuses on creating revenue-generating intake strategies while ensuring compliant, efficient processes and strong patient service.

Responsibilities include supervising admissions staff, implementing pre-admission screenings, collaborating with leadership, and maintaining CRM documentation. Salary ranges are competitive and reflect experience.

Qualifications

• Bachelor’s degree in Business, Psychology, Social Work or related field preferred.
• Two or more years’ healthcare admissions experience required.
• High School Diploma or equivalent required.

Responsibilities

• Manage intake/admissions for incoming patients.
• Pre-admissions screening and coordination of approvals.
• Lead a team to hire, train, schedule and coach staff.
• Maintain productivity aligned with census and staffing.
• Report data related to referrals and admissions.
• Ensure accurate billing information for admissions.

Skills

Supervisory experience

Customer service

Regulatory compliance

Education

Bachelor's degree (Business/Psychology/Social Work)

Healthcare admissions experience

High School Diploma

Job description

Director of Intake | The Farley Center | Williamsburg, Virginia

About the Job

Salary Range: $98,900-$115,000

The Intake Director guides the admission process by developing, implementing, and maintaining revenue-generating strategies to increase daily census. This role is responsible for the following areas: monitoring administrative and admission related policies and procedures; ensuring overall efficient operations; assuring compliance with company quality standards; customer service; productivity standards and team performance; and staff development. Additionally, the position will work closely in partnership with other Summit corporate departments and the Corporate Director of Admissions in an effort to ensure regulatory compliance and facility success.

Roles and Responsibilities

ESSENTIAL FUNCTIONS:

• Manages the intake and admissions process for incoming patients.
• Provides pre-admissions screen of prospective clients determining clients' appropriateness for the program and coordinates the approval process with applicable leadership.
• Identifies and prioritizes issues of importance, including those priority issues as set by leadership.
• Collaborates with department leaders and corporate leaders, as needed.
• Communicates instructions, expectations and timelines clearly and concisely.
• Leads a team of highly engaged members thru hiring, orienting, performance assessment and management, motivating, training, scheduling, and coaching to meet department goals and ensure effective and efficient department operation.
• Maintains productivity levels that are aligned with client census, curtailing unnecessary overtime and/or excessive staff work hours.
• Manages staff scheduling and maintains an updated plan for contingency staffing.
• Maintains accountability expectations for self and staff in all areas of job performance.
• Engages staff in quality and safety basics to ensure sustained, measurable compliance.
• Identifies staff educational needs and ensures they are addressed with education programs that are attended by staff.
• Hold staff accountable for non-compliance and client safety concerns, as well as attendance, following policies, behavior, and adherence to code of conduct.
• Identifies and implements proactive data-based census development strategies.
• Reports data related to the referral and admission process.
• Continually assesses processes and workflows involved with pre-admission performance and maintains continuous improvement plan for the department.
• Establishes Maintains results-producing relationships with the referral community including physicians, social workers, state officials, and payers.
• Educates team members and referral sources about company services as related to industry changes, specific clinical programs and capabilities, clinical outcomes, and appropriate client referrals/admissions.
• Ensures that appropriate and accurate billing information is available for all admissions and coordinates with Business Office.
• Maintains all documentation in the CRM.
• Works with Department Heads and Medical Staff to assure admissions services are effectively integrated into facility operations.
• Determines and implements admissions best-practices, promotes the facility, and maintains a satisfied client base.
• Ensures a strong and robust communications process between and within facility departments and the national admission center.
• Participates in the development of facility strategic plans, goals and objectives
• Participates in the implementation of divisional and company initiatives and strategies.
• Ensures that complete and timely reports are submitted to Corporate leadership, as requested or required.
• Ensures efficient and effective decision-making relative to admissions, financials and denials & deferments.
• Ensures appropriate Admissions On Call coverage.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS

• High School Diploma or equivalent required.
• Bachelor’s Degree from an accredited college or university in Business, Psychology, Social Work or related field preferred.
• Two or more years’ healthcare admissions experience required.
• Experience in the alcohol and drug field or psychiatric treatment field required.

LICENSES/DESIGNATIONS/CERTIFICATIONS

• License as required by the state for this position.
• CPR and de-escalation certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility requirements.

WORK LOCATION

This position is onsite and is not a remote position.

SUPERVISORY REQUIREMENTS

One or more years supervisory/management experience required, preferably in behavioral health.

Why The Farley Center?

The Farley Center offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications.

The Farley Center is an EOE.

Veterans and military spouses are highly encouraged to apply.

Summit BHC is dedicated to serving Veterans with specialized programming at our treatment centers across the country.

We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.