Director of Infrastructure

Child And Parent Services; Goshen (IN); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Retirement plan

Health insurance

Childcare reimbursement

Student loan reimbursement

Job summary

CAPS & Maple City is seeking an experienced Facilities Operations leader to oversee maintenance across all locations. You will develop scalable SOPs, manage vendor relationships, and guide capital projects to ensure reliable infrastructure and compliance.

This role requires strong budgeting skills, hands-on leadership, and the ability to coordinate across sites, while traveling between facilities as needed.

Qualifications

• Knowledge of facilities management, infrastructure systems, or building operations.
• 3–5 years of progressive experience in facilities leadership, including multi-site environments.

Responsibilities

• Develop and enforce standardized maintenance systems across all organizational locations.
• Design scalable workflows, SOPs, and operational processes to ensure consistency and repeatability.
• Manage and consolidate vendor relationships, including HVAC, mowing, snow removal, and other contracted services.
• Negotiate vendor contracts and establish performance expectations and accountability measures.
• Develop and maintain a multi-year capital infrastructure plan.
• Track lifecycle and replacement timelines for major building systems and equipment.
• Manage maintenance budgets and exercise financial authority within defined thresholds.
• Provide recommendations and supporting analysis for capital expenditures and infrastructure investments.
• Establish and manage centralized prioritization of maintenance and infrastructure work across sites.
• Provide technical leadership and support for construction and renovation projects as needed.
• Oversee execution of maintenance work performed by site-based technicians and outside vendors.
• Provide hands‑on support and troubleshooting for complex or high-impact maintenance issues when needed.
• Maintain presence and leadership during critical incidents, escalations, and major projects.
• Ensure compliance with health, safety, and regulatory standards across all facilities.

Skills

Systems thinking

Multi-site prioritization

Vendor management

Budgeting & capital planning

Leadership & decision-making

Interpersonal communication

Tools

Microsoft Office

HVAC

Job description

Description

Job Summary:

CAPS & Maple City is an organization dedicated to Supporting healthy, safe, and thriving children and families by providing quality, comprehensive services to all.

Supervisory Responsibilities:

Provides operational direction to Facilities Technicians across all sites. Works in coordination with the Vice President of Information Systems and Infrastructure for performance oversight, prioritization, and personnel decisions.

Duties and Responsibilities:

• Develop and enforce standardized maintenance systems across all organizational locations
• Design scalable workflows, SOPs, and operational processes to ensure consistency and repeatability
• Manage and consolidate vendor relationships, including HVAC, mowing, snow removal, and other contracted services
• Negotiate vendor contracts and establish performance expectations and accountability measures
• Develop and maintain a multi-year capital infrastructure plan
• Track lifecycle and replacement timelines for major building systems and equipment
• Manage maintenance budgets and exercise financial authority within defined thresholds
• Provide recommendations and supporting analysis for capital expenditures and infrastructure investments
• Establish and manage centralized prioritization of maintenance and infrastructure work across sites
• Provide technical leadership and support for construction and renovation projects as needed
• Oversee execution of maintenance work performed by site-based technicians and outside vendors
• Provide hands‑on support and troubleshooting for complex or high-impact maintenance issues when needed
• Maintain presence and leadership during critical incidents, escalations, and major projects
• Ensure compliance with health, safety, and regulatory standards across all facilities
• Other duties that support our shared work, as assigned
• This description does not cover or contain a comprehensive listing of all activities

Requirements

Required Skills and Abilities:

• Strong systems-thinking and process design capabilities
• Ability to manage and prioritize work across multiple locations
• Experience in vendor management, contract negotiation, and performance oversight
• Financial acumen related to budgeting and capital planning
• Ability to balance strategic planning with hands‑on operational support
• Strong leadership, communication, and decision-making skills
• Effective interpersonal skills

Education and Experience:

• Knowledge of facilities management, infrastructure systems, or building operations. Preferably including but not limited to:
• Microsoft Office Software
• HVAC
• 3-5 years of progressive experience in facilities, maintenance, or infrastructure leadership, including multi-site environments highly preferred

Requirements:

• Ability to perform considerable time sitting and reaching
• Ability to lift at least 60 pounds and work as projects require
• Ability to work around and on ladders as projects require
• Regular travel between physical locations/sites required
• Ability to perform prolonged periods of time in front of a computer
• Ability to occasionally walk facilities, inspect physical environments, and engage with on‑site work conditions
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this work
• We are required by federal law to verify identity and eligibility to work in U.S.

What We Offer:

• Competitive salary and benefits package (Retirement plan, health insurance, childcare reimbursement, student loan reimbursement)
• Opportunities for professional development and growth
• A supportive and inclusive workplace culture
• The chance to make a meaningful impact on the healthcare experience in our community

Equal Opportunity Employer:

CAPS & Maple City is an equal opportunity employer, and we are committed to creating a diverse and inclusive culture. We do not discriminate on the basis of sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law. We celebrate diversity and are committed to creating an inclusive environment for all employees and the patients we serve.