Director of Information Technology

Arch Painting; Woburn (MA); On-site; USD 180,000 - 240,000; Full time

Job summary

Arch Painting is seeking a Director of Information Technology to lead technology operations, business systems, cybersecurity execution, vendor management, and end-user support. Reporting to the VP of Administration, this role ensures services are reliable, secure, and cost-effective.

The ideal candidate is collaborative, service-oriented, and capable of guiding internal teams, external providers, and strategic AI initiatives while aligning technology with business goals across multiple

Qualifications

• Bachelor's degree or equivalent experience.
• 7+ years of Information Technology experience.
• Experience leading IT operations and vendor management.
• Knowledge of cybersecurity controls and compliance.

Responsibilities

• Lead day-to-day IT operations across identity management, Microsoft 365, collaboration tools, endpoints, networking, and business applications.
• Oversee IT support services and ensure timely resolution of technical issues.
• Develop, maintain, and improve technology standards, documentation, policies, and procedures.
• Identify opportunities to improve efficiency through automation and AI-driven solutions.
• Manage relationships with technology vendors and service providers.
• Partner with leadership to align budgets with technology priorities.

Skills

Leadership

Vendor management

Cybersecurity

AI initiatives

Training & development

Budgeting & cost control

Education

Bachelor's degree in Information Technology, Computer Science, MIS, Business Administration, or related field

Tools

Microsoft 365

NetSuite

Identity management

Endpoint management

Job description

The Director of Information Technology is responsible for leading the company's technology operations, business systems, cybersecurity execution, vendor management, and end-user support functions. Reporting to the VP of Administration, this role ensures technology services are reliable, secure, cost-effective, and aligned with organizational goals.

The Director serves as the organization's senior internal technology leader, overseeing day-to-day IT operations while partnering with business leaders and external technology providers to support growth, operational efficiency, and employee productivity. This role balances strategic planning with operational execution and continuous improvement.

The ideal candidate is a collaborative, service-oriented technology professional who thrives in a growing organization. This person will manage internal resources, third-party vendors, cybersecurity requirements, and business-critical platforms; lead our AI initiatives with a focus on secure, practical adoption; and serve as the go-to technology resource for employees, providing clear support and training. They will also partner with leadership to align technology priorities and budgets with business goals.

Key Responsibilities

IT Operations & Business Systems

• Lead day-to-day IT operations across identity management, Microsoft 365, collaboration tools, endpoints, networking, and business applications.
• Ensure the reliability, availability, performance, and scalability of core systems including Microsoft 365, NetSuite, and other business-critical platforms.
• Oversee IT support services and ensure timely resolution of technical issues for employees across multiple locations.
• Develop, maintain, and improve technology standards, documentation, policies, and operational procedures.
• Identify opportunities to improve efficiency through process improvements, automation, system integration, and practical applications of artificial intelligence.
• Ensure technology infrastructure supports the company's growth objectives and operational needs.
• Lead, coach, and develop the internal technology team.
• Provide oversight and support to the Director of Product & Engineering and IT Support Engineer.
• Coordinate the efforts of employees, contractors, consultants, offshore resources, and service providers.
• Foster a culture of accountability, continuous improvement, collaboration, and customer service.
• Establish performance goals and development plans that align with organizational objectives.
• Manage relationships with technology vendors, managed service providers, software providers, consultants, and implementation partners.
• Oversee vendor selection, contract management, renewals, service-level expectations, and performance evaluations.
• Collaborate with the VP of Administration on technology procurement, contract negotiations, budget planning, and cost optimization initiatives.
• Conduct periodic reviews of vendor access, security requirements, and service effectiveness.
• Ensure vendors meet business, security, compliance, and operational requirements.

Cybersecurity & Compliance

• Oversee the implementation and ongoing execution of cybersecurity controls and operational security practices.
• Partner with external cybersecurity advisors and service providers to support security initiatives and risk management efforts.
• Ensure appropriate administration of user access, endpoint protection, vulnerability remediation, patch management, backup systems, and security monitoring processes.
• Support compliance, audit, and assurance initiatives including SOC 2 readiness and ongoing control validation.
• Participate in incident response planning, testing, documentation, and continuous improvement activities.
• Promote security awareness and technology best practices throughout the organization.
• Develop and execute technology roadmaps aligned with business priorities and organizational growth objectives.
• Partner with the VP of Administration and Finance leadership to develop technology budgets, forecasts, and investment recommendations.
• Evaluate technology solutions and recommend improvements that enhance efficiency, security, scalability, and user experience.
• Monitor key technology performance metrics and provide regular updates on projects, operational performance, risks, and expenditures.
• Support business continuity, disaster recovery, and operational resilience planning efforts.
• Ensure technology decisions support long‑term business objectives and operational needs.

Growth & Integration

• Support technology assessments and due diligence activities associated with acquisitions and strategic growth initiatives.
• Assist with the integration of acquired users, systems, data, vendors, and business processes.
• Develop repeatable onboarding processes for new offices, teams, systems, and locations.
• Ensure newly acquired or implemented technologies align with company standards, security requirements, and operational objectives.

Qualifications

Required

• Bachelor's degree in Information Technology, Computer Science, Management Information Systems, Business Administration, or a related field, or equivalent professional experience.
• 7+ years of Information Technology experience.
• 3+ years of management experience in IT operations, technical teams, vendors, or managed service providers.
• Experience supporting Microsoft 365, cloud-based platforms, endpoint management, networking, identity management, and business applications.
• Demonstrated experience managing technology vendors, contracts, budgets, and service providers.
• Working knowledge of cybersecurity controls, security best practices, and compliance frameworks such as SOC 2 or NIST.
• Strong project management, communication, analytical, and organizational skills.
• Ability to communicate technical concepts effectively to non-technical audiences and business leaders.

Preferred

• Experience with NetSuite administration, integrations, and support is a plus.
• Experience supporting multi-location organizations.
• Experience in a growing small or mid-sized business environment.
• Experience working with managed service providers and outsourced technology resources.
• Experience supporting acquisitions, system integrations, and organizational growth initiatives.
• Experience implementing process automation and AI-enabled business solutions.