Director of Human Resources

Pyramid Global Hospitality; Captiva (FL); On-site; USD 140,000 - 150,000; Full time

Job summary

Pyramid Global Hospitality is seeking a dynamic Director of Human Resources for South Seas on Captiva Island, Florida. You will partner with the General Manager and leadership to drive service excellence through culture, recruitment, retention, talent management, and coaching across the property.

The role requires strong knowledge of hospitality operations, federal and state labor laws, and a proactive approach to employee engagement, training, and compliance to support a best-in-class guest

Qualifications

• Five years of HR Director experience in hotel/resort hospitality or similar industry.
• Certification and/or License: SPHR or PHR preferred.
• Knowledge of federal, governmental, and Florida employment laws.

Responsibilities

• Lead culture and talent strategy in the resort; partner with General Manager and Exec Committee.
• Manage selection, onboarding, and EEOC guidelines compliance; coordinate staffing.
• Oversee benefits enrollment, payroll workflows, and HRIS data in the HCM platform.
• Drive employee recognition programs and internal communications.
• Ensure wage and salary program competitiveness and labor-law compliance.

Skills

HR leadership

Employee relations

Talent management

Recruitment

Education

Bachelor's degree or equivalent

PHR/SPHR certification preferred

Tools

Workday

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

Welcome to South Seas, a premier resort destination in the Pyramid Global Hospitality portfolio, located on the beautiful shores of Captiva Island, Florida. Featuring 279 guest rooms and over 7,000 sq ft of meeting and event space, South Seas spans 330 acres of coastal beauty, offering a truly unique setting for hospitality professionals.

At South Seas, team members have the opportunity to be part of a resort experience unlike any other, surrounded by pristine beaches, a thriving wildlife preserve, and a setting that showcases the best of Southwest Florida. From supporting memorable events to delivering exceptional guest experiences across the resort's diverse offerings, every role plays an important part in bringing the South Seas experience to life.

Joining our team means becoming part of a people-first culture that values teamwork, growth, and a passion for hospitality. Whether you're building your career in guest services, food and beverage, recreation, housekeeping, sales, or another department, you'll find opportunities to learn, grow, and make a meaningful impact.

What You Will Have An Opportunity To Do

What a GREAT opportunity to lead the people operations at a one-of-a-kind resort!

We are looking for a dynamic, engaging and culture driven Director of Human Resources to lead and cultivate a “Be the Difference” culture. This position will serve as the human resources business partner to the General Manager with a focus on driving service excellence through development of culture, recruitment and retention, talent management and coaching and counseling for the property.

Your Role

• Partner with the General Manager and Executive Committee members as the leader of culture.
• Lead the resort’s talent & culture strategy including all areas of the employee experience.
• Manage selection processes and onboarding, ensuring the employment experience is in alignment with hotel culture. Create strategic plan around seasonal and year-round staffing needs. Coordinates job postings utilizing applicant tracking system. Ensures the selection and interviewing process is within guidelines set by the EEOC. Coordinates recruitment for management candidates
• Coordinate local annual benefits enrollment, billing/reconciliations, on-going team member questions and needs.
• Internal communication management for employees to include bulletin boards, email, and social media.
• World with leaders to manage the performance feedback and talent management.
• Facilitates training and on-boarding ensuring completion and compliance.
• Partner with resort leadership to develop and manage employee recognition programs
• Partner with the General Manager and Executive Committee members as the leader of culture
• COVID response (compliance to internal health & safety SOPs, screenings, contact tracing maintenance, compliance with local health regulations.
• Employee engagement surveys: administer surveys, facilitate action plan development and follow-up for on-going improvement of the overall team member experience.
• Maintain compliance with federal and state labor law, including EEO, wage & hour, and regulatory agencies.
• Develop the wage and salary program; ensuring wages are competitive to other hotels in the area.
• Maintain and update necessary employee files for new hires and terminations. Ensures that all employee changes are processed timely in HCM platform.
• Conduct management training and advise management of labor law issues. Ensure management is compliance with all current state and federal labor laws.
• Monitor Workers Compensation programs, ensuring claims and reports are submitted in a timely basis.
• Establish “Open Door Policy” with employees to ensure the atmosphere is one of management involvement.

What are we looking for?

• College degree preferred, and/or equivalent work experience.
• Five years of Human Resources Director experience required in hotel/resort hospitality or similar industry.
• Certification and/or License Requirement: SPHR or PHR preferred.
• Knowledge of federal, governmental, and Florida employment laws.
• Excellent computer proficiency needed.
• Workday experience strongly preferred.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Be able to convey information and ideas clearly, both oral and written.
• Be able to evaluate and select among alternative courses of action quickly and accurately.
• Be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• An effective listener, understanding and clarifying concerns and issues raised by team members.

Compensation

$140,000

$150,000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.