Director of Human Resources

Compass Group USA; Baltimore (MD); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Job summary

The Baltimore Convention Center is seeking a strategic and people-focused Director of Human Resources to join our leadership team. This role offers a unique opportunity to lead HR within a dynamic union environment, where partnership, trust, collaboration, and employee engagement are at the heart of success.

As HR Director, you will oversee recruitment, training and engagement of the people who create unforgettable experiences for our guests.

Qualifications

• 5+ years in a Human Resources leadership role
• High level of computer literacy
• Passion for hospitality, food, and retail
• Excellent interpersonal and stakeholder management skills

Responsibilities

• Developing and implementing recruitment/staffing plans for the location in partnership with managers
• Serve as the voice of the people in senior leadership discussions
• Ensuring Levy and legal standards, such as I9 documents, are completed in a timely manner
• Conducting regular audits to verify compliance with policies and procedures
• Manages workforce planning to build capability and optimize performance
• Overseeing onboarding and orientation training for new team members
• Leading efforts around employee engagement and retention at the location
• Coaches team managers to understand business information and the key performance levers
• Drives incremental improvements to performance using robust analysis and benchmarking
• Overseeing the timely and accurate completion of all team member timesheets in our MyStaff system
• Ensuring efficient and welcoming employee check-in experience
• Partnering with location leadership to develop and deploy an employee engagement action plan
• Overseeing employee investigation and progressive discipline procedures
• Moves between strategic and operational thinking to execute strategy
• Where applicable, acting as the primary point of contact for union representatives
• Where applicable, educating and supporting managers in understanding and adhering to the location Collective Bargaining Agreement
• Ensuring all team member information is accurate and up to date within the location HRIS system
• Ensuring the timely processing of all unemployment claims
• Plans the team’s activity to deliver against medium-term objectives
• Managing team member Speak Up and Grievance complaints
• Ensuring timely completion of all mandatory/compliance-related training
• Partnering with department leaders to optimize flexible labor scheduling
• Works in partnership with the Compass Strategic Alliance Group to manage the contract retention
• Contributes to sales activity for existing or new partners
• Supporting managers in completing employee investigations and corrective actions processes
• Analyze performance data across multiple units to look for operational efficiencies
• Evaluates/audits working practices to manage risks and drive compliance
• Shapes and manages change and improvement programs
• Attend manager meetings to support governance of the location
• Delivering ongoing training and development to the on-site management team
• Partner with the location/partner HR team to develop joint strategies where appropriate
• Other duties as assigned

Skills

HR leadership

Computer literacy

Hospitality passion

Stakeholder management

Job description

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Other Forms of Compensation: Bonus Eligible

The Baltimore Convention Center is seeking a strategic and people-focused Director of Human Resources to join our leadership team. This role offers a unique opportunity to lead HR within a dynamic union environment, where partnership, trust, collaboration, and employee engagement are at the heart of success.

As Director of Human Resources, you won't simply manage policies and processes. You'll help foster a workplace culture where leaders grow, employees thrive, labor relationships strengthen, and exceptional guest experiences begin with an exceptional employee experience.

Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self.

About Levy
The disruptor in defining the sports and entertainment hospitality experience, Levy is recognized as the market leader and most critically acclaimed hospitality company in its industry. Twice named one of the 10 most innovative companies in sports by Fast Company magazine and one of the top three Best Employers for Diversity in America by Forbes, Levy’s diverse portfolio includes award-winning restaurants; iconic sports and entertainment venues, zoos and cultural institutions, theaters, and convention centers; as well as the Super Bowl, Grammy Awards, US Open Tennis Tournament, Kentucky Derby, and NHL, MLB, NBA, NFL, and MLS All-Star Games.

Job Summary

As a Human Resources Director, you will be responsible for overseeing the recruitment, training and engagement of the people who create unforgettable experiences for our guests. The ideal candidate will be an experienced and dynamic Human Resources professional. They will be both a subject matter expert and strategic Human Resources business partner – able to influence at all levels of the business.

Detailed Responsibilities

• Developing and implementing recruitment/staffing plans for the location in partnership with managers
• Serve as the ‘voice of the people’ in all senior leadership discussions
• Ensuring all Levy and legal standards, such as I9 documents, are completed in a timely manner
• Conducting regular audits to verify compliance with policies and procedures
• Manages workforce planning to build capability and optimize performance
• Develops, implements, and supports a retention strategy for a specific partner
• Overseeing onboarding and orientation training for new team members
• Leading efforts around employee engagement and retention at the location
• Coaches team managers to understand business information and the key performance levers
• Drives incremental improvements to performance using robust analysis and benchmarking
• Developing and implementing recruitment/staffing plans for the location in partnership with managers
• Overseeing the timely and accurate completion of all team member timesheets in our MyStaff system
• Ensuring efficient and welcoming employee check-in experience
• Partnering with the location leadership team to develop and deploy an employee engagement action plan
• Overseeing employee investigation and progressive discipline procedures
• Moves between strategic and operational thinking to execute strategy
• Where applicable, acting as the primary point of contact for union representatives
• Where applicable, educating and supporting managers in understanding and adhering to the location Collective Bargaining Agreement
• Ensuring all team member information is accurate and up to date within the location HRIS system
• Ensuring the timely processing of all unemployment claims
• Plans the team’s activity to deliver against medium-term objectives
• Managing team member ‘Speak Up’ and Grievance complaints
• Ensuring timely completion of all mandatory/compliance-related training, e.g. Preventing Workplace Harassment
• Working with location leadership to define management succession plan and development
• Partnering with department leaders to optimize flexible labor scheduling
• Works in partnership with the Compass Strategic Alliance Group to manage the contract retention
• Contributes to sales activity for existing or new partners (e.g. supporting proposals, bids, presentations)
• Supporting managers in completing employee investigations and corrective actions processes
• Analyze performance data across multiple units to look for operational efficiencies
• Evaluates/audits working practices to manage risks and drive compliance
• Shapes and manages change and improvement programs
• Attend manager meetings to support the overall management and governance of the location
• Delivering ongoing training and development to the on‑site management team
• Partner with the location/partner HR team to develop joint strategies where appropriate
• Other duties and responsibilities as assigned

Skills and Experience

• 5+ years in a Human Resources leadership role
• High level of computer literacy
• Passion for hospitality, food, and retail
• Excellent interpersonal and stakeholder management skills

At Levy, team = family. And we’ll always take care of family, learn more about Levy benefits offered.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Levy is a member of Compass Group USA. Compass Group/Levy is an equal opportunity employer. At Compass/Levy, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable acc accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsiblities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.