Director of Housekeeping - Ritz Carlton, Truckee CA - Relocation Allowance Provided!

LE001 Mastercorp, Inc.; Truckee (CA); On-site; USD 67,000 - 84,000; Full time

Benefits offered by this job

Competitive Pay at All Levels.

Our Housekeepers make more with Piece 

401(k) Retirement Plan with Company ->

Paid Vacation and Sick Time.

Medical, Dental and Vision Benefits.

Company-Paid Life Insurance and Short‑

Tuition Reimbursement.

Job summary

MasterCorp, Inc. seeks a Director of Housekeeping to oversee resort sites in the assigned division, providing leadership and accountability for Associates, maintaining quality and budget objectives, and building strong relationships with resort management, vendors and service providers in Truckee, CA.

The DOH will recruit, onboard and develop staff, monitor KPIs for quality, timeliness and cost, ensure safety, drive performance, and maintain a customer-first culture while partnering with

Qualifications

• Minimum five years of progressive responsibility in housekeeping operations with mega site responsibility.
• A proven track record of driving strong performance and key field operations metrics.
• Outstanding leadership skills.
• Inspiring interpersonal effectiveness to lead teams, train talent and effect change.
• Track record of building talent.
• Strong writing, verbal presentation, and client facing skills.
• Language Skills: Effective written and verbal English communication, bi-lingual Spanish a plus.
• Computer Skills: Proficiency with Microsoft Outlook, Word, Power Point, and Excel.

Responsibilities

• Monitor KPIs of Quality, Timeliness, and Budget and ensure site leadership achieves targets.
• Oversee onboarding, training and retention strategies for site personnel including Executive Housekeepers and Assistant Executive Housekeepers.
• Manage performance of the management team, including coaching and development.
• Ensure a safe working environment with safety programs and trainings.
• Develop transportation and vehicle safety protocols for the site.
• Communicate company objectives through regular meetings with site management.
• Build strong relationships with resort management and clients, maintaining frequent communication.
• Perform duties of Executive Housekeeper when needed.

Skills

Communicates Effectively

Develops Talent

Financial Acumen

Plans and Aligns

Organizational Savvy

Customer Focus

Drives Results

Tools

Microsoft Outlook

Word

PowerPoint

Excel

Job description

Position Overview

The Director of Housekeeping (DOH) will oversee MasterCorp site/sites of resort within assigned division. The DOH is responsible for providing leadership, motivation, accountability and development of MasterCorp Associates within the assigned site and ensuring the assigned site/sites is consistently meeting quality and timeliness standards along with budget objectives. In addition, they will develop and maintain a professional and effective relationship with resort management, vendors and service providers to MasterCorp and develop and maintain a high level of communication and spirit of partnership with site management team, regional and corporate personnel. The DOH must ensure company mission statement and values are followed, always motivated by the best interests of the Company, its Associates and Customers. This position is located in Truckee, CA. Relocation allowance provided.

Our Values

Every Associate must demonstrate our values of: Integrity – We never compromise on our word. We act with transparency – we are a trusted partner. Pride – We are proud of our people and they are proud to work for MasterCorp. Quality – We do things the right way and strive to continuously improve every day. Dependability – We keep our promises. We are accountable for our actions. We meet or beat our deadlines – you can count on us. Respect – We value and appreciate every member of our team. We treat each other as we wish to be treated ourselves.

Competencies Required

• Communicates Effectively – Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Develops Talent – Develops people to meet both their career goals and the organization’s goals.
• Financial Acumen – Interprets and applies understanding of key financial indicators to make better business decisions.
• Plans and Aligns – Plans and prioritizes work to meet commitments aligned with organizational goals.
• Organizational Savvy – Maneuvers comfortably through complex policy, process, and people-related organization dynamics.
• Customer Focus – Builds strong customer relationships and delivers customer-centric solutions.
• Drives Results – Consistently achieves results, even under tough circumstances.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Monitor the key performance indicators of Quality, Timeliness and Budget and ensure site management team is working together to achieve targets. Holds team accountable for measurable results and develops action plans for team if key metrics aren’t being achieved. Ensure that the site has an active recruiting strategy in place - monitoring staffing levels at site, speaking with RD, field recruiters and HR Manager to communicate strategy and ensure staffing levels are maintained. Ensure there is an onboarding, training and retention strategy in place for team members; working with EH and AEH to ensure process is followed and there is correct selection, onboarding, training, and employee retention and recognition program. Interview, select, onboard, and oversee training of site personnel including Executive Housekeepers and Assistant Executive Housekeepers. Manage performance of management team, including evaluating, coaching, developing, and disciplining management members as needed. Ensure a safe working environment for all team members, utilizing safety committee meetings, training, and good practices are taking place. Ensure that a transportation strategy is in effect for the site – utilizing vehicles and drivers with efficiency, and that vehicle safety protocols and program are being followed by all site employees and other assets are maintained and in good working order. Consistently and effectively communicate the company objectives to management team through organized and scheduled meetings. Build a professional relationship with resort management and other key members of the resort staff and maintain frequent communication with resort team. Develop a customer first culture and display professional behavior to MasterCorp clients and client owners and guests. Be willing and able to perform duties of Executive Housekeeper as needed.

Experience and Education Requirements

Minimum five years of progressive responsibility in housekeeping operations with successful mega site responsibility.

Other Qualifications

• A proven track record of driving strong performance and key field operations metrics.
• Outstanding leadership skills.
• Inspiring interpersonal effectiveness to lead teams, train talent and effect change.
• Track record of building talent.
• Strong writing, verbal presentation, and client facing skills.
• Language Skills: Effective written and verbal English communication, bi-lingual Spanish a plus.
• Computer Skills: Proficiency with Microsoft Outlook, Word, Power Point, and Excel.

Travel Requirements

Rarely

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phone, copiers, faxes, and filing cabinets.

Physical Demands & Frequency

Physical Demands & Frequency Lifting up to 25 pounds: Frequent Bending and stooping: Frequent Sitting: Occasional Walking: Frequent Standing: Frequent Talking: Frequent Hearing: Frequent Reaching: Frequent Use of hands to finger, handle, grasp or feel: Frequent

Salary and Benefits

Salary range: $66,950.00 - $83,675.00, and will be based on a variance of considerations such as skills, qualifications and experience.

Location: Truckee, CA. Relocation allowance provided.

The Director of Housekeeping is not limited to the above-mentioned job description and may be requested to do additional tasks as directed by MasterCorp Management.

Physical Requirements

Physical Requirements: This position frequently requires standing, walking, pushing, pulling, moving, lifting (up to 25 lbs), bending, reaching, occasional ascending/descending, and repetitive motions. Employee must be able to perform the essential functions of the position satisfactorily, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of their job.

Equal Opportunity Employer Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Thank you for considering a career with MasterCorp, Inc. We look forward to reviewing your application.

Company Perks

• Competitive Pay at All Levels.
• Our Housekeepers make more with Piece Rate Pay – designed to reward efficiency and timeliness!
• 401(k) Retirement Plan with Company Matching.
• Paid Vacation and Sick Time.
• Medical, Dental and Vision Benefits.
• Company-Paid Life Insurance and Short-Term Disability.
• Tuition Reimbursement.

About Us

With over 40 years of experience, MasterCorp is a leader in hospitality services, renowned for our expertise, quality, and commitment to excellence. We provide a comprehensive range of services, including Housekeeping; Commercial Facility Maintenance and Janitorial; Floor Care; Engineering; and Commercial Laundry, supporting clients across diverse industries with dependable, fully customizable solutions. At MasterCorp, our People Proud culture is guided by our Core Values of Integrity, Respect, Dependability, Pride, and Quality. Our Associates are more than a team—they’re family. We believe in recognizing each individual’s contributions and fostering a welcoming environment where teamwork thrives, and growth is encouraged. Whether on the frontlines or behind the scenes, their efforts are essential to our success.