Director of Housekeeping

Hei Hotels Inc.; Fort Lauderdale (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Free employee lunches

Free parking

Discretionary performance bonus

Job summary

Westin Fort Lauderdale Beach Resort seeks a Director of Housekeeping to lead laundry and guestroom teams, maintain high cleanliness, and drive guest satisfaction. You will plan staffing, manage budgets, and coordinate with F&B and engineering to sustain service levels.

The role requires strong leadership, strategic scheduling, and robust communication with colleagues and guests to resolve issues and protect brand standards.

Qualifications

• 5+ years management experience, with at least 3 years in housekeeping management.
• Experience managing in-house operated laundry operations.
• Knowledge of housekeeping and laundry operations.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences.

Responsibilities

• Plan, organize, and monitor staff workload to ensure cleanliness standards and inspections.
• Develop housekeeping and laundry budget and controls for expenses.
• Schedule labor to align with occupancy, F&B activity, and events.
• Hire, train, develop, evaluate, and address performance issues.
• Ensure OSHA compliance and maintain safety and quality standards.

Skills

People leadership

Budget management

Labor scheduling

Operations knowledge

Conflict resolution

Communication

Multitasking

Job description

## Director of HousekeepingApplyremote type: On-Sitelocations: Westin Beach Resort Fort Lauderdale - Fort Lauderdale, FLtime type: Full timeposted on: Posted Todayjob requisition id: JR117650**About Us**Escape to The Westin Fort Lauderdale Beach Resort and discover the "Venice of America." Enjoy spectacular views of the ocean and Intercoastal Waterway and let the sound of lapping waves soothe your senses, day and night. Our associates love working here, and we think you will too! We offer free employee lunches, free parking, and monetary incentives based on Trip Advisor and GSS mentions, among other perks. Come find your home away from home and join the Westin team today!Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.**Compensation**### Tipped/Service Charge Eligible? No### Discretionary Performance Bonus Eligible? Yes**Overview**Ensure that the cleanliness standards of the guestrooms, meeting areas, public areas, and back-of-the-house are met through the optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.### **Essential Duties and Responsibilities*** Plan, organize, and monitor staff workload to ensure compliance with cleanliness and maintenance standards, which requires continuous visual and written inspections of guestrooms and public space areas.* Develop housekeeping and laundry budget.* Develop and implement controls for expense management.* Conduct periodic inventory of guest supplies, small equipment and linen as required.* Utilize labor management tools to schedule and control labor costs.* Schedule labor to flex with forecasted hotel occupancy, F and B activity, and group events.* Interview, hire, train, develop, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members.* Communicate both verbally and in writing to provide clear direction to staff.* Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.* Evaluate condition of furniture, fixtures, décor, etc. •Make recommendations and assist in the coordination of preventative maintenance program and rehab projects.* Ensure compliance of housekeeping and laundry standard operating procedures and policies.* Operate department pursuant to OSHA requirements and guidelines.* Comply with attendance rules and be available to work on a regular basis.* Perform any other job-related duties as assigned.**Qualifications and Skills*** 5+ years management experience, with at least 3 years in housekeeping management.* Experience managing in-house operated laundry operations.* Must possess thorough knowledge of all housekeeping and laundry operations and individual job requirements.* Able to work with other department leaders.* Able to resolve guest, supervisor, and associate conflicts.* Able to manage multiple tasks at all times and have excellent organizational skills.* Must be willing to “pitch-in” and help co-workers with their job duties and be a team player with or without reasonable accommodation.* Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.* Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.