Director of Hospitality

Ciel Senior Living; Vernon Hills (IL); On-site; USD 90,000 - 150,000; Full time

Job summary

Ciel Senior Living is seeking a Director of Hospitality to lead all hospitality-driven functions for our independent living community. You will oversee dining, housekeeping, concierge, life enrichment, and resident engagement to ensure a vibrant, service-oriented environment.

The role requires strategic leadership, a track record in hospitality within senior living, and a passion for delivering personalized, high-touch service that enhances resident satisfaction and community engagement.

Qualifications

• Bachelor’s degree preferred in Hospitality, Business, Healthcare Administration, or related field.
• 5+ years of leadership experience in senior living or hospitality/hotel management.
• Proven ability to lead multi-department operations and deliver high-touch service.

Responsibilities

• Oversee dining, housekeeping, concierge, life enrichment, and resident engagement operations.
• Lead and develop a hospitality team with a focus on service excellence.
• Collaborate with culinary leadership to deliver restaurant-quality dining experiences.
• Set staffing levels, monitor satisfaction scores, and drive continuous improvement.
• Develop and manage departmental budgets and resident-centered programs.

Skills

Leadership

Hospitality

Resident engagement

Budgeting

Multi-department leadership

Communication

Education

Bachelor’s degree in Hospitality, Business, Healthcare Administration

Job description

Description

POSITION: Director of Hospitality

Reports to: Executive Director

FLSA Status: Exempt

OUR MISSION: We are united in our mission to offer seniors an elevated way of life, where comfort, connection, and joy thrive. Position Summary: The Director of Hospitality is responsible for creating and delivering a best-in-class independent living experience that emphasizes lifestyle, service excellence, and resident satisfaction. This role oversees all hospitality-driven functions—including dining, housekeeping, life enrichment, concierge services, and resident engagement to ensure a vibrant, engaging, and service-oriented environment.

Requirements

ESSENTIAL JOB FUNCTIONS:

• Supports the mission, vision and goals of the organization, upholding and promoting company culture and vision.
• Design and execute a comprehensive independent living lifestyle program that promotes engagement, wellness, socialization, and purpose.
• Lead the development of signature programming aligned with resident interests (social events, cultural outings, wellness initiatives, lifelong learning).
• Foster a hospitality-first culture focused on personalization and proactive service delivery.
• Continuously evaluate and enhance the overall resident experience through feedback and engagement metrics.
• Oversee daily operations of:

• Dining services
• Housekeeping and laundry
• Concierge/front desk services
• Life enrichment and activities

• Ensure consistent delivery of high-quality service standards across all departments.
• Collaborate with department leaders to create seamless, resident-centered service experiences.
• Partner with Culinary leadership to ensure dining reflects a restaurant-quality, hospitality-driven experience.
• Promote flexible dining options, resident choice, and elevated service standards.
• Monitor satisfaction scores and implement continuous improvement initiatives.
• Recruit, develop, and lead a high-performing hospitality team.
• Coach leaders and frontline staff on service excellence, resident engagement, and relationship-building.
• Foster a culture of accountability, recognition, and continuous improvement.
• Ensure proper staffing levels aligned with service expectations.
• Serve as a visible leader, building strong relationships with residents and families.
• Address concerns proactively and resolve issues with a service recovery mindset.
• Facilitate resident meetings, councils, and feedback sessions.
• Develop and manage departmental budgets.

EXPERIENCE, QUALIFICATIONS & SKILLS:

• Bachelor’s degree in Hospitality, Business, Healthcare Administration, or related field (preferred).
• 5+ years of leadership experience in:
• Senior living (Independent Living preferred), or
• Hospitality, hotel/resort management, or lifestyle-focused environments.
• Demonstrated experience leading multi-department operations.
• Strong understanding of hospitality principles applied to senior living.
• Proven ability to create engaging, lifestyle-driven resident experiences.
• Exceptional leadership, communication, and relationship-building skills.
• Financial acumen with experience managing budgets and optimizing operations.
• Passion for delivering high-touch, personalized service.

PHYSICAL QUALIFICATIONS:

• Walk/Stand – must be able to continuously walk and stand.
• Environment Condition – must be able to perform work both inside and outside.
• Sit – sit infrequently.
• Lift - constantly 0-10 pounds, frequently 11 - 50 pounds, occasionally 51 - 100 pounds.
• Carry - constantly 0-10 pounds, frequently 11 - 50 pounds, occasionally 51 - 100 pounds.More line:
• Push - constantly 0-10 pounds, frequently 11 - 50 pounds, occasionally 51 - 100 pounds.
• Climb – must be able to climb stairs on a frequent basis, with the opportunity to utilize the elevator as an alternate resource if available.
• Bend – must be able to bend at the waist, knees, hips, and spine on a frequent basis; may require frequently manipulating weights of 25 pounds or more.
• Squat – must be able to squat on a frequent basis to reach below the knee, may require lifting of 50 pounds or less.
• Twist or rotate – must be able to twist or rotate occasionally at the trunk, hips, knees, and neck, manipulating weights of 25 pounds or more.
• Reach– must be able to reach on a frequent basis. May occasionally reach overhead, requiring manipulation of weight of 10 pounds or less, and below waist manipulating weight of 25 pounds or more.
• Sensory Vision – must be able to read clearly with or without corrective lenses.
• Hear - Must be able to hear telephone, audible alarms, bells and signals related to resident safety with or without hearing devices.