Director of Home Care

Homebridge; San Francisco (CA); Hybrid; USD 125,000 - 150,000; Full time

Job summary

Homebridge is seeking a Director of Home Care to lead and optimize all home care programs in the San Francisco area. The role oversees hundreds of staff, partners with funders, and drives policy and procedures aligned with the agency’s mission.

The position requires a master’s degree in social work or related field, with experience managing government-funded programs, data-driven performance, and strong leadership skills. This hybrid role blends office oversight with field responsibility.

Qualifications

• Master’s degree in social work or related field is required.
• Experience managing government-funded programs and complex contracts.
• Strong budgeting, reporting, and data analysis skills.
• Proven ability to lead large, multidisciplinary teams.
• Experience with quality assurance and service delivery.

Responsibilities

• Oversee all current and future Homebridge home care programs.
• Develop business plans with budgets, timelines, and funding models.
• Build cohesive teams and ensure high-quality client services.
• Collaborate with department leaders to ensure seamless operations.
• Manage program budgets and annual budgeting processes.
• Ensure contract compliance and timely reporting.

Skills

Leadership

Program management

Data-driven

Budgeting

Staff development

Communication

Strategic planning

Collaboration

Education

MSW or related field

Business management degree (related)

Tools

Microsoft Office

Excel

Database management software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Director of Home Care

SF Program Admin Full Time Senior Management San Francisco, CA, US

2 days ago Requisition ID: 1056

Salary Range: $125,000.00 To $150,000.00 Annually

About Us

Homebridge serves a high risk, high needs, complex-diagnosed population with a combination of domestic, personal, and paramedical homecare functions funded through IHSS. Our work allows an often-underserved population to live safely in their community. Homebridge offers a dynamic, fast-paced work environment with 350+ unionized field workers and 90+ internal office staff.

Position Summary

The Director of Home Care is responsible for the design, and operational quality and efficiency of all home care services provided by Homebridge. This position oversees a staff of over four hundred, acts as a liaison to funders, develops policies and procedures that meet home care goals and objectives. The Director of Home Care also ensures that services delivered to clients are of high quality and in compliance with Homebridge’s contract provisions, policies, and procedures, and are within the scope of the agency’s resources and mission.

Essential Job Functions

Leadership

• Responsible for overall management of all current and future Homebridge home care programs
• Participates in the development of home care business plans that include strategies for launching new activities and enhancing current activities that include timelines, budgets, and potential funding models.
• Develops and supports a cohesive, collaborative, and effective team that is focused on meeting the needs of clients and maintaining a strong caregiver workforce.
• Develops a deeply collaborative and highly productive working relationship with other department leaders, ensuring seamless, high-quality operations of the agency’s services and operations.
• Participates in agency planning, developing strategic and operational plans for each program, recommending projects, and establishing budgets and allocation of staff and resources.
• Identifies and implements management practices that support a high-performing, client services, focused culture.
• Acts as a role model and creates a learning environment, encouraging professional growth of staff.
• Champions the agency mission to funders and community partners and is a key “face of the agency” with critical stakeholders.

Management

• Accountable for programmatic success, including ensuring that outcomes and productivity standards are set, measured, met, or exceeded.
• Modifies outcomes with shifting needs of the programs under their control.
• Meets and seeks to exceed contractual goals established for each program.
• Establishes and models data-driven performance goals and manages a team to them.
• Ensures continual assessment of the quality and volume of services delivered, reviewing data and developing reports on all aspects of the program’s functions.
• Ensures needed adjustments and improvements are implemented.
• Creates and implements systems and structures that ensure efficient, effective, and quality operations.
• Establish and regularly review policies and procedures with staff, making sure published materials are up to date.
• Communications clearly and regularly all programmatic and contractual requirements, policies, procedures, etc. to staff
• Manages the program budget and participates in annual budgeting process.
• Identifies and evaluates risks associated with program’s activities and takes appropriate actions to control the risks.
• Analyzes trends in the programs, identifying issues and developing and recommending solutions to leadership.
• Ensures contract compliance with In-Home Supportive Services, DAS, Human Services Agency, City and County of San Francisco rules and regulations and all other program funders.
• Approves all required contract reports and ensures they are generated in a timely fashion and of high quality.

Supervision/Team Development

• Works with staff to develop objective performance measurements across all sites, to ensure consistent, high-quality, evaluation, and goal setting for all employees.
• Ensure that new employees are trained in policies and procedures for their function.
• Coaches, counsels, and develop professional growth opportunities for staff.
• Approves personnel actions within the department including promotions, transfers, and disciplinary actions according to Homebridge and legal requirements.

Other

• Ensures compliance with all mandatory reporting conditions required by program contracts.
• Actively participates in the leadership team when appropriate.
• Works collaborative across the agency to effect incubation, knowledge transfer and launch of new business units based on the core skills and assets of the program group.

Knowledge, Skills, and Abilities

• Personal qualities of integrity, credibility, and a commitment to and passion for Homebridge’s mission
• Experience managing programs from a senior leadership level with strong emphasis on data-driven analysis; working through a team of professional managers to achieve performance goals.
• Demonstrated success in developing and evaluating program models and selecting successfully operationalizing innovative programs.
• Strong project management skills with proven experience managing complex, multi-faceted projects in measurable successes and program growth.
• Strength in hiring, recruiting, managing, developing, coaching, and retraining individuals and teams, empowering them to elevate their levels of responsibilities and performance.
• Demonstrated results in managing complex systems and proven experience diplomatically negotiating mutually beneficial agreements.
• Excellent verbal and written communication skills
• Able to work under pressure, prioritize, solve problems, and meet deadlines.
• Fosters collaboration with all departments and maintains open communication channels.
• Well-organized with excellent planning abilities; able to choose a course of action, definite objectives, and evaluate outcomes.
• Able to analyze financial reports, create budgets, establish goals, measure outcomes.
• Proven proficiency in Microsoft Office, Excel, and database management software

Education and Experience

• Master’s degree in social work or a related social service field or equivalent degree in business management combined with practical experience in the non-profit industry.
• Experience with quality assurance and/or collaborating with complex customers service/customer relationship management models.
• Experience is overseeing a complex business operation involving scheduling, resource allocation, and/or capacity management.
• Experience managing programs, especially government-funded programs and related contract agreements, compliance, and reporting requirements.
• Demonstrated experience of increasing responsibility in a social service setting.
• A minimum of three years in recruiting, training, and supervising management staff
• Experience with the elderly, disabled adult, and medically complex community desirable

This position is hybrid in nature and includes office-based responsibilities and community-based activities. When in the office, the role is primarily sedentary, typically involving desk work in a temperature-controlled environment within modular, individual, or shared office space. Moderate walking, lifting, and material handling are also required. The noise level in the office environment is usually moderate. Community-based responsibilities include travel – must be able to travel on foot or via public transportation or personal vehicle to all parts of San Francisco for performance of job duties. May occasionally be exposed to the outside weather conditions while traveling to clients. Some exposure to physical risk, exposure to client apartments, rooms, homes, and other venues so that services can be provided. Client homes may have pets/pet dander and/or cigarette smoke. May include contact with clients with mental health and/or personal hygiene issues.

Physical Demands

The physical demands described here are representative of those that must be met by employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions. While performing the duties of the job, the employee is regularly required to talk or hear. The employee is frequently required to sit for extended periods of time at a desk or computer workstation. The employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, or crouch. The employee may occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

Homebridge Is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.