Director of Healthcare Services

FALCON HOME HEALTH AND HOSPICE; Las Cruces (NM); On-site; USD 90,000 - 150,000; Full time

Job summary

ExcelaCare Hospice - Las Cruces seeks a Director of Healthcare Services to oversee clinical and administrative operations within our hospice division. You will ensure compassionate, compliant patient care and drive operational efficiency while leading a multidisciplinary team.

The role requires strategic planning, staff development, and strong relationships with physicians and referral sources to grow patient referrals and maintain high care standards.

Qualifications

• Bachelor’s degree in Nursing, Healthcare Administration, Business Administration, or related field.
• 5 years as a Registered Nurse in Home Care; minimum 3 years in hospice management leadership.
• Current State RN license; CPR; driver’s license and auto liability.

Responsibilities

• Oversee and coordinate clinical and administrative operations of hospice care.
• Lead a multidisciplinary team of nurses, social workers, and chaplains.
• Recruit, train and supervise staff while ensuring regulatory compliance.

Skills

Organizational skills

Advanced communication

Regulatory knowledge

Leadership

Travel flexibility

Education

Bachelor’s degree in Nursing/Healthcare Administration/Business Administration or related field

RN license; 5 years RN home care; 3 years hospice management leadership

Job description

ExcelaCare Hospice - Las Cruces: Director of Healthcare Services

About Us:

At ExcelaCare, we believe Hospice care is more than a service—it’s a calling. Every day, our team brings comfort, dignity, and peace of mind to patients and families facing life’s most delicate moments. With compassion at our core, we create a workplace where kindness leads, voices are heard, and every role carries purpose. If you’re looking to make a difference in the lives of others while being part of a team that feels like family, we’d love to welcome you.

Job Summary:

Responsible for overseeing and coordinating all aspects of clinical and administrative operations within our hospice care division in accordance with applicable law and regulations. You will play a crucial role in ensuring compassionate and high-quality patient care, regulatory compliance, and operational efficiency. You will lead a team of healthcare professionals dedicated to providing comfort, dignity, and support to patients and their families during this sensitive time.

Essential Functions:

• Develop and implement strategic plans for the hospice program in alignment with organizational goals.
• Ensure the delivery of high-quality care that meets the physical, emotional, and spiritual needs of patients and families.
• Recruit, train, and supervise a multidisciplinary team of healthcare professionals including nurses, social workers, chaplains, and other support staff.
• Foster a collaborative and supportive team culture that encourages professional growth and development.
• Relationship Building: Establish and maintain strong, positive relationships with referring physicians, medical practices, and other healthcare stakeholders in the community.
• Educational Outreach: Provide information and educational materials to referring physicians about our services, specialties, and the latest advancements in healthcare.
• Identify Opportunities: Continuously identify opportunities for collaboration and partnership with referring physicians to increase patient referrals.
• Problem Resolution: Act as a liaison between referring physicians and our healthcare facility to address any concerns, issues, or feedback, ensuring a smooth referral process.
• Market Analysis: Monitor and analyze market trends, competition, and the healthcare landscape to identify potential growth areas and strategies.
• Data Management: Maintain accurate records of interactions, referral sources, and outcomes to track progress and performance.
• Collaboration: Work closely with our medical team, marketing department, and other relevant departments to develop and implement referral strategies.
• Feedback Collection: Gather feedback from referring physicians to continuously improve our services and meet their needs.
• Compliance: Ensure all interactions and communications with referring physicians adhere to relevant healthcare laws and regulations.

Additional Responsibilities:

• Performs other duties as assigned or requested.
• Conforms to all applicable Agency policies and procedures.
• Participates actively in continuing education and in-services.
• Maintains confidentiality of patient information and business trade practices.
• Assumes accountability for reporting incidents and complaints according to Agency policy.

Knowledge / Skills / Abilities:

• Strong organizational skills.
• Ability to supervise in accordance with Agency policies and applicable laws.
• Ability to respond to common inquiries or complaints, regulatory agencies, or members of the business community.
• Effective time management.
• Cooperative and professional attitude.
• Advanced written and verbal communication skills.
• Basic math skills related to patient care.
• Ability to travel as needed.
• Flexibility to work varied shifts and evening hours if required.

Age-Related Competencies:

• Demonstrates the basic knowledge and skills necessary to identify age-specific patient needs appropriate for this position.

Information Management:

• Treats all information and data within the scope of the position with appropriate confidentiality and security.
• Cooperates fully in all risk management activities and investigations.
• Keeps abreast of changes in healthcare law.
• Maintains Agency/program compliance with local, state, and federal laws as well as accreditation standards.

Minimum Position Qualifications:

• Education: Bachelor’s degree in Nursing, Healthcare Administration, Business Administration, or related field.
• Experience: 5 years of experience as a Registered Nurse within the Home Care setting. Minimum of 3 years of progressive experience in hospice care management with demonstrated leadership and managerial skills.
• License / Certification: Current State RN license; additional certifications in hospice and palliative care preferred; current CPR; current driver’s license and proof of auto liability.

Environmental Conditions:

Works under a variety of conditions in facilities and offices. Must have the ability to work a flexible schedule and travel locally. Some exposure to unpleasant weather and moderate noise levels. Tasks may involve exposure to bloodborne pathogens. Moderate stress and emotional demands.

Physical Requirements:

Sitting is required. Must be able to handle stressful situations in a calm and courteous manner. Ability to work under pressure to meet deadlines and agency needs. Ability to travel.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities.