Director of Front Office

Davidson Hospitality Group; Adairsville (GA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision coverage

Teledoc service

Free maintenance medications

Pet insurance

Hotel discounts

Tuition reimbursement

Paid time off and 401K match

Job summary

Barnsley Resort, a Davidson Hospitality Group managed luxury property in Georgia, seeks a Director of Front Office to lead the guest service team and oversee all front desk operations on-site.

You will focus on seamless check-in/check-out, driving guest satisfaction, and collaborating with other departments to deliver world-class experiences for our guests.

Qualifications

• 2 years prior departmental management experience in front office or related disciplines.
• Time management and negotiation skills.
• Ability to manage and lead each discipline independently.
• Ability to manage according to employment and Innkeeper laws of the jurisdiction.
• Prior cash handling experience necessary.
• Ability to communicate effectively with the public and other Team Members.
• Read, write and speak English fluently.
• Computer experience required: Opera PMS, Micros & Microsoft Office.

Responsibilities

• Lead and inspire a team of front office professionals to deliver exceptional guest service.
• Ensure smooth check-in and check-out processes for guests, exceeding their expectations.
• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Foster a positive and engaging work environment, promoting teamwork and professional growth.
• Monitor and manage front office revenue and expenses to achieve financial goals.
• Collaborate with other departments to ensure seamless guest experiences.
• Implement and maintain high standards of service, efficiency, and professionalism.
• Stay current with industry trends and implement innovative practices to enhance guest experiences.

Skills

Leadership

Guest service

Time management

Negotiation

People management

Cash handling

Communication

English fluency

Computer literacy

Tools

Opera PMS

Micros

Microsoft Office

Job description

Property Description

Barnsley Resort is a luxury destination located in the beautiful foothills of the Blue Ridge Mountains in Georgia, offering a unique and enchanting work environment for those seeking a fulfilling career in hospitality. As a job applicant, joining the team at Barnsley Resort means being part of a renowned property known for its stunning scenery, unparalleled amenities, and exceptional service. The resort offers a range of employment opportunities, from guest services to culinary, spa, and outdoor recreation, providing a diverse and rewarding career path. Barnsley Resort is committed to creating a welcoming and inclusive work culture that values teamwork, creativity, and outstanding guest experiences. Employees can expect to work in a serene and idyllic setting, where they can showcase their skills, grow their career, and be part of a team that delivers extraordinary experiences to guests. Joining the team at Barnsley Resort presents a unique opportunity to be part of a world-class resort that offers an unparalleled experience for both guests and team members alike.

Overview

Are you a dynamic leader with a passion for delivering exceptional guest experiences? Join our team as a Director of Front Office and be at the forefront of creating unforgettable moments for our guests. With your high energy, enthusiasm, and commitment to excellence, you will oversee all front office operations and lead a team dedicated to providing unparalleled service.

• Lead and inspire a team of front office professionals to deliver exceptional guest service


• Ensure smooth check-in and check-out processes for guests, exceeding their expectations


• Develop and implement strategies to enhance guest satisfaction and loyalty


• Foster a positive and engaging work environment, promoting teamwork and professional growth


• Monitor and manage front office revenue and expenses to achieve financial goals


• Collaborate with other departments to ensure seamless guest experiences


• Implement and maintain high standards of service, efficiency, and professionalism


• Stay current with industry trends and implement innovative practices to enhance guest experiences

Join our team and be part of a renowned hotel/resort where you can unleash your potential and make a significant impact in the world of hospitality.

Qualifications

• 2 years prior departmental management experience in front office or related disciplines


• Time management and negotiation skills


• Ability to manage and lead each discipline of the department independently


• Ability to manage according to employment and Innkeeper laws of the jurisdiction


• Prior cash handling experience necessary


• Ability to communicate effectively with the public and other Team Members


• Read, write and speak English fluently


• Computer experience required. Proficient in Opera PMS, Micros & Microsoft Office

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage


• Dental & Vision Coverage


• 24/7 Teledoc service


• Free Maintenance Medications


• Pet Insurance


• Hotel Discounts


• Tuition Reimbursement


• Paid Time Off (vacation, sick, bereavement, and Holidays). 401K Match

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.